“Attention
They are not honest ! They propose attractive prices to make you subscribe a membership and the they continue to take your money every month without your permission ! When you refuse they start to send you mails to demand more money! Scandalous !! I denounced them ! Be very careful”
“what went wrong? EVERY THING FROM THE START. So, I think it was by design.
There is practically no tel number to contact. one for Monday ONLY for two hours
and chat? send as many requests as you like. NEVER A RESPONSE.
Stop payment? NO ! They send a hostile debt collector after you.”
“Ik bestel hier niks ik waarschuw iedereen die hier wilt bestellen je koopt wat op hún webshop maar zonder dat je het weet heb je opeens een betalend lidmaatschap wat nergens duidelijk vermeld staat als je niet betaald dreigen ze met incassobureau tip lees eerst reviews voor dat je hier wat koopt”
“In line with the majority of the consumers below, my experience of this company is that they have used manipulation and concealment to deduct regular payments from me. In my case, over £70 during the course of the last 8 months, for absolutely nothing.
This happens when you make a purchase and sign up to membership/subscription, (which whilst they do put in some form of writing, they do not make very explicit). They then rely on you forgetting/missing the small print about cancelation, and make every effort to burry terms and conditions and hide the payments they take from you from then onwards.
Here are the methods they used:
• The burial of terms and conditions upon agreeing to subscription in an email entitled ‘order confirmation’ (the purchase receipt of the original product purchased), rather than anything that is clearly distinguishable as such
• The absence of any reminder of the end of the trial period
• The absence of any invoices and payments taken in email communications
• The absence of any other communications discussing membership or offering the chance to cancel (throughout the 8 months I have been unknowingly subscribed)
• The use of continuous payment authority (CPA), rather than direct debit to deduct payments, which means there are fewer consumer rights and controls around payments, and less chance that subscribers will see these payments coming out of their account
For the reasons above, i only realised i was subscribed upon happening to check my transactions in my online banking today, when they payment appeared.
When i wrote to them explaining that i felt manipulated and to please refund my money as a gesture of goodwill, they refused. I was then very shocked to see how many other people have had the exact same experience.
I imagine they will reply stating that they do spell out the terms and conditions in their original email. However, as per all the items listed above, this simply isnt good enough and i feel genuinely sad that this is how some businesses now rely on making money. It really needs clamping down on by the government.
I am taking this up with trading standards in the interest of fairness and transparency.”
“Luxplus is a group of gangsters who trick you into an expensive 9,95€/month membership. This has never been displayed when making my first and last ever order. I have terminated my membership and will definitely inform everyone about this fraudulent bunch of thugs.”
“I made a single purchase from Luxplus, only to find out later that I was being charged a membership fee without my consent. When I tried to cancel, they told me it had to be done by 7 AM to avoid another charge, which is absurd.
After researching, I found many others with the same issue—automatic, unwanted memberships that are hard to cancel. I’ve reported this to the police as these deceptive practices need to be stopped. Be cautious if you deal with this website!”
“I placed 1 order, never agreed to any membership. I noticed in my bank app payment I haven't done - then I got to know I bought membership, which I never bought.
Don't order amything there. You will place 1 order and then they will charge you extra, you won't even know that they are taking money from your account”
“NIET BESTELLEN!!!!
NIET BESTELLEN!!!!
Als je hier iets besteld ga je niet alleen akkoord met de 'algemene voorwaarden' je zit gelijk aan een maandelijks BETAALD abonnement vast, hier kom je ook niet zo maar mee weg. Je zult al snel een aanmaning in je mailbox ontvangen.
SUPER SLECHTE WEBSITE!!!!”
“Thugs and pack of thieves!
Here you have over 800 customers who have involuntarily become members and have had to pay NOK. 99,-
Some probably for several months. before it has been discovered.
It will be over NOK 80,000. Luxplus has profited from dissatisfied customers they have tricked, and all you do is complain that we haven't got it?
You should be honest and thank all these customers you have cheated!”
“Sadly I trust the wrong people in a bid to subscribe and make profits I got scammed,
I do not wish this on anyone but if you have been scammed also I advice you reach out to SIMONCH . C0M . and get your money back like i did and they helped me recover mine in just few days.”
“It is highly unusual and suspicious that general conditions must be validated along with a paid membership of €9 per month. I have filed a complaint and hope others will follow suit.”
“Charges for membership based on unclear emails/notification. Did not even realise i had a subscription with them until i saw the charges.
Not recommended.
1 star because i cannot give 0.”
“Thugs and pack of thieves!
Here you have over 800 customers who have involuntarily become members and have had to pay NOK. 99,-
Some probably for several months. before it has been discovered.
It will be over NOK 80,000. Luxplus has profited from dissatisfied customers they have tricked, and all you do is complain that we haven't got it?
You should be honest and thank all these customers you have cheated!
Thugs and pack of thieves!”
“Unusual and shady practice to have general conditions validated along with a paid membership of 9€ per month. Filed a complaint and hope other people will follow.”
