Luxury Spa Robes Reviews

Name: Luxury Spa Robes
Rating: 4.64

4.6 Rating 120 Reviews

91 %

of reviewers recommend Luxury Spa Robes

4.6

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent cusomer service! We recieved robes for a holiday gift and with the outstanding help of your rep, Kelly, we were able to exchange the sizes and even the color! Kelly was really communicative and so friendly and helpful (o: thank you”

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Posted 1 year ago

“Had no issues purchasing from this website, and shipping was sastisfactory.”

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Posted 1 year ago

“Beautiful and quality robe and excellent customer service.”

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Posted 1 year ago

“Great service, wonderful robe.”

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Posted 1 year ago

Dear Dusty,Thank you so much for your fantastic 5-star rating of our small business! We're thrilled to hear that you had a wonderful experience with our service and that you love your robe. Wishing you relaxation and comfort with your new robe.

Posted 1 year ago

“ordered it ages ago and its still not here”

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Posted 1 year ago

Thank you so much for taking the time to provide your valuable feedback. We are so sorry for the inconvenience caused due to the delay in receiving your order. We are always here to help with orders and tracking, feel free to reach out directly at support@luxurysparobes.com, and don't forget, monogramming takes 5 business days. Thank you for your business and we hope you love your robe!

Posted 1 year ago

“I received the robe before Christmas which was a great surprise! Robe is for my husband. He loves it! It is the perfect weight for our winters here, soft & comfortable. I bought the charcoal for him. He likes the color.”

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Posted 1 year ago

We are thrilled to hear about your experience during the Christmas season and that the robe style is helping during these cold winters! Thank you again for your positive feedback and for choosing Luxury Spa Robes.

Posted 1 year ago

“I love my robe. I ordered a Deluxe Plush Spa Robe and absolutely love it. I ordered my first one a few years back and just adored the robe. So when I got pregnant I new that I would need to order a new one and ordered the same robe in a larger size. I knew I wanted a really nice monogramed robe to come with me to the hospital. The robe arrived in record time and I am looking forward to bringing it with my to the hospital so I will have a little comfort of home with me in the hospital.”

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Posted 1 year ago

“The bathrobe was the perfect gift. Soft and luxurious. The monogramming was the icing on the cake.”

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Posted 1 year ago

“Good quality plush robe. There was a mix up with my order that was addressed more that appropriately and extra care was taken to make sure my corrected order arrived in time. Great customer service!”

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Posted 1 year ago

“We had a issue originally but, once I reached out to customer support everything was taken care of in less than a day. Amazing customer support! Great products!”

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Posted 1 year ago

“Wonderful company. Superior product quality!”

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Posted 1 year ago

“We love our new robes. Perfect for getting in and out of our new hot tub!”

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Posted 1 year ago

“Unable to review. Order not received.”

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Posted 1 year ago

Hi Michael. We are so sorry for the inconvenience caused due to the delay in receiving your order. During the holidays, UPS often adds days to delivery times with ground shipping, even though they promise otherwise. Genuine apologies for this not meeting your expectations, and we've issued you a partial refund for the disappointment. We hope you love the robe!

Posted 1 year ago

“I am 6ft 1in 250 lbs. the 5x perfect fit, great product , will order more.”

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Posted 1 year ago

“I bought these as a gift and the recipients absolutely love them. The monograms were perfect. Great service! Will be a shopping here again soon!”

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Posted 1 year ago

“beautiful and cozy”

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Posted 1 year ago

“Good service.”

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Posted 1 year ago

“Just know, if you neednto return your product, there is a return fee. On top of that, the return process is very frustrating. It's about a 3 to 4 step process, but each process intels you waiting for a response from the company. Just make sure you do not have to return your item.”

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Posted 1 year ago

Thank you for your feedback Karen, we are so sorry for your negative experience with our returns system. Because we are a small business and pay for all the shipping TO our customers, we only charge a small shipping fee to cover returns. And we are working as quickly as possible to approve all returns in a timely manner. As promised, we refunded you in full for your return shipping.

Posted 1 year ago

“Communication with this company is AMAZING!! Plus my husband loves his new robe!!”

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Posted 1 year ago

“The robe is well made and fits true to size. The terry cloth on the inside is a little on the thin side”

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Posted 1 year ago

Luxury Spa Robes is rated 4.6 based on 120 reviews