Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.25

4.3 Rating 216 Reviews

79 %

of reviewers recommend Luxy Hair

4.3

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Luxy Hair 5 star review on 4th April 2025

3841

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought Luxy extensions for over 6 years but this ponytail would not stay on my hair even after Bobby pins, and barrettes to help secure it! It has been super disappointing because these ponytails are quite expensive to not be able to wear without fear of it sliding off makes it a complete waste for me. I’ve had these ponytails before and this is the worst one yet! All the Luxy clip in extensions are great, but the ponytails seem to be way more secure if the netting wasn’t so wide and thick for a 16 inch ponytail! May possibly be better if it were made with a claw clip instead.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback, Patricia. Please reach out to us at info@luxyhair.com so that we may share some tips and tricks with you. We're here to help! Warmly, Luxy Hair Support

Posted 1 month ago

“The hair is amazing and great quality. But would not reccomended dying it on your own. Would love if they would release a pastel pink color! The extensions are amazing for a more glamorous and feminine look. I love my mermaid-y locks!”

Helpful Report

Posted 1 month ago

Thank you for sharing your comments, Annabel! We will pass your cute suggestion on to our team :) Warmly, Luxy Hair Support

Posted 1 month ago

“I recently purchased a halo hair extension from Luxy Hair, and unfortunately, it was a huge disappointment. The quality is shockingly poor—so thin that it doesn’t even cover my super fine hair, which defeats the entire purpose of using extensions in the first place. (I’ve worn extensions for 10+ years by the way). The color match is very good though.”

Helpful Report

Posted 1 month ago

Dear Taylor, Thank you for taking the time to send your feedback. We're sorry to hear this! As a kind note, the clips may be removed from the Halo, if you wish to have the wire only. Taylor, please reach out to us at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon. Warmly, Luxy Hair Support

Posted 1 month ago

“I honestly would not recommend. I was so excited to test these out as I had heard such good things about Luxy. I noticed my extensions had a BUNCH of tiny black dots at the end of the strands. I reached out to customer service and they told me it was the follicle from something called a “club hair”. They said it was normal to have a few in each extension set. However, each piece is covered in them. I stressed this some more and they offered me either $30 back or $40 to a new set. They said that my set had been made to “Luxy standards” despite the ends of the hair looking horrible. It almost looks burnt at the end, and their only recommendation was to carefully cut them off. This is nearly impossible due to the sheer amount of them. I am highly disappointed to say the least, I was really looking forward to wearing these.”

Helpful Report

Posted 1 month ago

Hello there, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 month ago

“I’ve ordered luxy years ago and recently ordered again, they’re just about the same quality, so please ignore the bad reviews. Here’s a video and pic. Just like any other extensions care for them and they will LAST. Mines lasted years. They’re perfect 🩷 they care about their customers so don’t be shy to reach out to them 🙌”

Helpful Report

Posted 1 month ago

Hi Carmen, We really appreciate your kind review and you sharing your experience! We're so glad you can count on your Luxies to live a long, healthy life. Enjoy them to their fullest, beautiful. Warmly, Luxy Hair Support

Posted 1 month ago

“I love Lucy hair Extensions. They add volume to my hair. The color matches perfectly.”

Helpful Report

Posted 1 month ago

Hi Wendy, Thank you for sharing your 5-star review on Luxy Hair! We're so glad to hear your set is a perfect match. We'd love to see your new look, so be sure to tag us in your photos on Instagram using @luxyhair. Enjoy your Luxies, beautiful! Warmly, Luxy Hair Support

Posted 1 month ago

“love products offered”

Helpful Report

Posted 1 month ago

Thank you, Tania! We truly appreciate your love of Luxy Hair and your kind review :) Please reach out to us at any time - we'd love to hear from you again! Warmly, Luxy Hair Support

Posted 1 month ago

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Posted 2 months ago

Thank you for sharing your honest feedback, Shirley. We appreciate hearing from you! Warmly, Luxy Hair Support

Posted 2 months ago

“The color match is exact.”

Helpful Report

Posted 2 months ago

Hi Pamela, We love a perfect color match! We'd love to see your new look, so be sure to tag us in your photos on Instagram using @luxyhair. Enjoy your Luxies to their fullest, beautiful. Warmly, Luxy Hair Support

Posted 2 months ago

“I have purchased atleast 10 different sets of these extensions and they never fail. They hold styles well even without hair spray and always blend seamlessly.”

Helpful Report

Posted 2 months ago

Hi Emma, We’re so thrilled to hear that you love your Luxy extensions as much as we do! It’s wonderful to know they seamlessly blend and hold styles without the need for hairspray. Your loyalty means the world to us! Enjoy your gorgeous hair! Warmly, Luxy Hair Support

Posted 2 months ago

“""”

Helpful Report

Posted 2 months ago

“I had to return for a different color. It was so quick and efficient very easy. I will definitely be buying from here again.”

Helpful Report

Posted 2 months ago

“Phenomenal, far better than I expected, the most beautiful hair I have ever purchased! I have cherry red colored hair and Luxy hair was so easy to color and matches perfectly to mine.”

Helpful Report

Posted 2 months ago

Hi JoAnn, We are LOVING this custom-dyed look! We really appreciate you sharing your photo, and your kind review. Enjoy your Luxies to their fullest, beautiful. Warmly, Luxy Hair Support

Posted 2 months ago

“I ordered samples to help me choose my match and the samples are gorgeous and high quality.”

Helpful Report

Posted 2 months ago

Hi Sandra, Thank you so much for your kind review! We can't wait to see how your new look turns out once you order your Luxies. Be sure to tag us in your photos on Instagram using @luxyhair. Warmly, Luxy Hair Support

Posted 2 months ago

“I’ve searched other brands for anything that equals the quality of Luxy extensions and have not found anything to date. The wefts have more volume and the hair is soft and shiny. Curled or not, they look great. And the color selection is unmatched.”

Helpful Report

Posted 2 months ago

Hi Susan, Wow, thank you so much for sharing your kind review! We absolutely love a hair wardrobe, and we'd LOVE to see it. Be sure to tag us on Instagram with @luxyhair so we can check it out. Warmly, Luxy Hair Support

Posted 2 months ago

“I love Luxy hair! Been ordering from them for years. Hands down the best quality and have a TON of great options!”

Helpful Report

Posted 2 months ago

Great to hear, Paige! Please reach out if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 2 months ago

“I’ve been using clip in hair extensions for like 15 years. But I was sad when my hair started thinning and I didn’t have enough of my own hair to hide the bulky clips anymore. THESE clip in hair extensions for thinning hair are literally perfect. The seamless clips are sitting closer to my head and they are super easy to cover up. The hair extensions aren’t extremely thick and I like that! They still give my hair a ton of volume and it blends in perfectly with my thin/fine hair. I really love these. I’m going to wear them for a while and I hope they last as long as some other brands I’ve had. I may get a longer set for my wedding in September! We’ll see!”

Helpful Report

Posted 2 months ago

Hi Brittney! Thank you for reaching out and for sharing your lovely comments. We're thrilled that you are enjoying our Thinning Hair Fill-ins. For overall coverage and a fuller set, you may enjoy our 16" or 20" Seamless set that works well for thinner hair too :) Please reach out to us at info@luxhair.com for any questions along the way, Brittney. We're here to help! Warmly, Luxy Hair Support

Posted 2 months ago

“Loved the whole Luxy Hair experience!”

Helpful Report

Posted 2 months ago

Thank you for sharing your 5-star review on Luxy Hair! Warmly, Luxy Hair Support

Posted 2 months ago

“I took a chance when I purchased these, I did not know the Luxy name so I was a bit hesitant but so glad I did. I got a beautiful halo piece that matches my natural hair seamlessly. The quality is lovely, very soft and silky. They also include numerous different size bands so you can get the proper fit for your head. It took me a few tries but when I eventually found the proper size for me, it goes on so easily. Now I have super long and thick locks!!! Thank you Luxy!!”

Helpful Report

Posted 2 months ago

We're thrilled to hear this! Thank you for sharing and please continue to enjoy your new Luxy Halo :) Warmly, Luxy Hair Support

Posted 2 months ago

“I love the hair but the "adjustable" halo band is really cheap compared to the hair and quality I have experienced with other products. It is basically a thick track with fishing line attached that slides way too easily to secure it.”

Helpful Report

Posted 2 months ago

Luxy Hair is rated 4.3 based on 216 reviews