Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.29

4.3 Rating 181 Reviews

80 %

of reviewers recommend Luxy Hair

4.3

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Luxy Hair made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have thinning hair from a medical issue and Luxy has helped me feel more confident. I layer the off black with dark grey for a more natural look because I am in between. I cannot recommend these extensions enough! I only wish they made them for curly hair as well! Five star! Must buy if able!”

Helpful Report

Posted 4 weeks ago

Thank you so much for your kind review! We're thrilled to hear that you are enjoying your Luxies :) Warmly, Luxy Hair Support

Posted 3 weeks ago

“Excelente”

Helpful Report

Posted 1 month ago

Thank you so much for your kind review! We appreciate you taking the time to reach out to us, Emily :) Warmly, Luxy Hair Support

Posted 1 month ago

“I asked a consultant to help me choose my color. They hooked me up with Haven. She matched my color perfectly. I've been doing extensions since 1993, and no ones matched me as perfectly as Haven. I can't tell you how much I appreciate her help.”

Helpful Report

Posted 1 month ago

Dear Laurel, Thank you for reaching out and for sharing your feedback with us. We love Haven too, and we're delighted to hear that you found her to be helpful :) Kindly reach out to us at any time - we're here to help and we'd love to hear from you again! Warmly, Luxy Hair Support

Posted 1 month ago

“First time trying extensions and these did not disappoint! Uses the color match service and they are perfect.”

Helpful Report

Posted 1 month ago

“The hair looks and feels so silky' Also the color matches almost perfectly my hair color. I hope you will have a bang that's light and feathery. Thank you! And I hope the clips will stay for a long time.”

Helpful Report

Posted 1 month ago

Great to hear! Please continue to enjoy your Luxies! Warmly, Luxy Hair Support

Posted 1 month ago

“""”

Helpful Report

Posted 1 month ago

“I love the quality and quantity of hair of my luxies. I decided to buy three sets to have a full effect: a halo, fillers, and bangs. The hair is soft and beautiful. The quality is exceptional. I see myself wearing extensions from now on... there's no turning back from this amazing look.”

Helpful Report

Posted 1 month ago

Wow, Georgina! Great to hear and please continue to enjoy your Luxy Hair sets. Feel free to tag any Instagram photos with @luxyhair.com - we'd love to see you in your Luxies! Warmly, Luxy Hair Support

Posted 1 month ago

“The extensions are ok, it's just my hair is to thin for them to stay in”

Helpful Report

Posted 1 month ago

Hi Kathy, Thank you for reaching out and for sharing your feedback. We're sorry to hear this. You may want to add a bit of hairspray to create some "grip". Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 month ago

“I have been purchasing Luxy hair extensions for years now. The quality of a new set is amazing and if you take care of them really lasts you! Out of my many many purchases I have only once had a set that was not the same thickness I ordered and after minimal emails and back and forward I was given a new set.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind review! Please enjoy your Luxies :) Warmly, Luxy Hair Support

Posted 1 month ago

“These extensions looked beautiful for my wedding day! They were so easy to put in and matched my hair color perfectly! I will defintely use these again as they are amazing quality and will last me a while!”

Helpful Report

Posted 1 month ago

Amazing to hear, Michelle. Congrats to you from the Luxy Hair team :) Please continue to enjoy your Luxies even after your wedding! Warmly, Luxy Hair Support

Posted 1 month ago

“Great customer service! Hair is beautiful quality and love the color selection .. I am a new to Luxy, being a professional stylist I’m looking forward to seeing the longevity”

Helpful Report

Posted 1 month ago

Welcome to Luxy, Gail! We appreciate you sharing your feedback with us :) Gail, please reach out to us at info@luxyhair.com at any time - we'd love to hear from you again! Warmly, Luxy Hair Support

Posted 1 month ago

“Love the baby fine hair out of the package! Very nice quality hair! What's the best shampoo for this delicate hair?”

Helpful Report

Posted 1 month ago

Thank you for your lovely comments, Michelle. We suggest any alcohol-free and sulfate-free shampoo and conditioner. Please reach out to us at info@luxyhair.com for any other questions - we're here to help! Warmly, Luxy Hair Support

Posted 1 month ago

“I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!”

Helpful Report

Posted 1 month ago

“No words are needed as the pictures speak for themselves!! I was always complimented on my super long thick hair. Having been on chemo, I lost most of it. This has given me so much of my confidence back! It’s comfortable, gorgeous & blended perfectly with the little hair I have left, no one can see or tell it’s not my own. Thank you!!”

Helpful Report

Posted 1 month ago

Wow, you look absolutely gorgeous and thank you for sharing. We wish you the very best with your health and for 2025! Warmly, Luxy Hair Support

Posted 1 month ago

“The quality offered by Luxy is excellent! The color matched is beautiful. They are so easy to put on and you can play with them all day and you don't feel it heavy at all. I use them everyday and these fill-ins are very comfortable to wear. I am more than happy with my purchased and will purchase again.”

Helpful Report

Posted 1 month ago

Thank you for sharing your wonderful feedback. We're thrilled to hear that you are enjoying your Luxies :) Warmly, Luxy Hair Support

Posted 1 month ago

“Good quality hair and blends nicely with my own.”

Helpful Report

Posted 1 month ago

Thank you for sharing, Michelle. Your hair looks absolutely beautiful! Warmly, Luxy Hair Support

Posted 1 month ago

“I placed an order by mistake! I went to cancel it and it will not cancel before it is shipped. I will not accept delivery.”

Helpful Report

Posted 1 month ago

“I keep ordering about every 4-6 months because the hair looks and feels real initially. Unfortunately it becomes extremely dry and frizzy. Like Barbie hair.”

Helpful Report

Posted 1 month ago

Dear Malinda, Thank you for reaching out and for sharing your concerns. The lifespan of Luxies can range anywhere between 3-6 months to a year or longer, depending on the general care they receive and how often they are worn. Remember, the more you wash and heat style your extensions, the shorter their lifespan will be, so try to keep washing and using products on your extensions to a minimum. Malinda, please reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 month ago

“We accidentally ordered the same item 2 times. Upon realizing this we messaged the agent through the website about the situation. It was FIFTEEN MINUTES after the second order. We requested the second oder be cancelled. They said they could not do that which makes no sense at all. We run a drop ship business and there is ALWAYS time to stop orders, especially 5-15 minutes after being placed. Now extra time will be wasted by us AND YOU dealing with a return that could have easily been avoided. Took what should/could have been an exceptional purchase experience to average at best. Again, once we realized the double order had been accidentally placed we spoke to a LUXY rep online in the chat box 15 minutes after placing the second order. We were told they could not stop and refund the second order. Now we wil have to wait for it to arrive and then initiate a refund and then go send it back and then wait. TOTALLY AVOIDABLE.”

Helpful Report

Posted 1 month ago

“I love my halo’s - yes, I have 2 in slightly different shades! Super easy to put on, only takes a couple of minutes. The volume the extensions add to my very fine hair is incredible! They are so comfortable that I forget I am wearing my halo and the quality of the hair is amazing!”

Helpful Report

Posted 1 month ago

Luxy Hair is rated 4.3 based on 181 reviews