Luxy Hair have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their returns process.
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Fast delivery and good quality product.
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- Mireille
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Quick Delivery and friendly customer service
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- Anonymous
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I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!
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- Anonymous
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We were told they could not stop and refund the second order.
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- James
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And I feel like I have been ripped off! Your extensions SUCK!
I want a full refund and if you refuse the refund, I will tell not only my friends about your crappy extensions, but I will be posting online as well.
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- Anonymous
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10 days since I ordered. No product in sight, tracking number is useless, it shows it is languishing at a place miles from here, and customer service apologizes, but they won’t be there until 6 am tomorrow. Looks like I am out $60 dollars…..my fault for falling for an Instagram post. If I could rate this a ZERO, abysmal, I would do so. The mechanism for refund or replacement is impossible to navigate! SAVE YOUR MONEY!
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- C B
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I absolutely love the quality of Luxy Hair extensions. Their website offers plenty of brown hair color shades, and I really liked that I could purchase samples so I could easily pick exactly what I was looking for. Overall, the service was great and the shipping was fast.
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- Anonymous
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First time trying extensions and these did not disappoint! Uses the color match service and they are perfect.
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- Patti
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Great customer service!
Hair is beautiful quality and love the color selection ..
I am a new to Luxy, being a professional stylist I’m looking forward to seeing the longevity
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- Gail