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Luxy Hair Reviews

4.2 Rating 151 Reviews
A-
Happiness Grade

Luxy Hair have a Customer Happiness Grade of A-. Customers love their customer service and returns process and are happy with their delivery and refunds.

B-

Delivery - Average

66.67%
Industry Average
Fast delivery and good quality product.
- Mireille
Quick Delivery and friendly customer service
- Anonymous
100.00%
Industry Average
Trish in customer service returns was great The hair was beautiful I unfortunately wasn’t able to clip them in not at anyone’s fault but my own Thank you Lucy for letting me try I will see which one my hair stylist uses and may reorder different style thank you
- VICTORIA S
The customer service and the product quality were wonderful. The color was way too dark! Thank you for making returns easy
- Marjorie B
C

Refunds - Average

62.50%
Industry Average
We were told they could not stop and refund the second order.
- James
Refund, exchanges & return is also no hassle at all.
- Anonymous
Ordered colour that didn't match. Had to return and request a refund. Helpful customer service. In hope that re-ordering a new colour recommended by customer service team would make a difference.
- Hanna S
97.14%
Industry Average
Rapid shipping. Excellent customer service that helped me color match to perfection! Only brand I will continue to use!! Trust me ladies. Don't buy into the tik tok hype about other competitors. Invest in yourself . Super beautiful and high quality. Love them so much ♡
- Gaby
Have been ordering the same hair from Luxy for years, had an issue with my last order but their customer service team was excellent. They completely rectified the issue and in a quick time period. It’s refreshing to see a company care about their customers and actually listen. They have definitely redeemed themselves and I will continue ordering from them in the future.
- Julia A
Love luxy’s extensions but recently I purchased curtain bangs and was greatly disappointed! they were really a bad choice. I really hate to mention it because I love Luxy Hair it truly is the best decision I ever made, so it pains me to mention this issue but I must be honest. Right? Otherwise, great customer service, and I have tried all of the extensions and truly love them. Thank you Luxy and staff!
- Rosanne