Luxy Hair have a Customer Happiness Grade of D. Customers love their customer service but are unhappy with their returns process and refunds.
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Fast delivery and good quality product.
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- Mireille
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Quick Delivery and friendly customer service
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- Anonymous
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I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!
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- Anonymous
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We were told they could not stop and refund the second order.
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- James
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And I feel like I have been ripped off! Your extensions SUCK!
I want a full refund and if you refuse the refund, I will tell not only my friends about your crappy extensions, but I will be posting online as well.
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- Anonymous
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10 days since I ordered. No product in sight, tracking number is useless, it shows it is languishing at a place miles from here, and customer service apologizes, but they won’t be there until 6 am tomorrow. Looks like I am out $60 dollars…..my fault for falling for an Instagram post. If I could rate this a ZERO, abysmal, I would do so. The mechanism for refund or replacement is impossible to navigate! SAVE YOUR MONEY!
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- C B
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Great customer service!
Hair is beautiful quality and love the color selection ..
I am a new to Luxy, being a professional stylist I’m looking forward to seeing the longevity
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- Gail
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Rapid shipping. Excellent customer service that helped me color match to perfection! Only brand I will continue to use!! Trust me ladies. Don't buy into the tik tok hype about other competitors. Invest in yourself . Super beautiful and high quality. Love them so much ♡
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- Gaby
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Have been ordering the same hair from Luxy for years, had an issue with my last order but their customer service team was excellent. They completely rectified the issue and in a quick time period. It’s refreshing to see a company care about their customers and actually listen. They have definitely redeemed themselves and I will continue ordering from them in the future.
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- Julia A
