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Luxy Hair Reviews

4.3 Rating 216 Reviews
C
Happiness Grade

Luxy Hair have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their returns process.

A-

Price - Excellent

81.82%
Industry Average
I ordered from Luxy after an email consultation with one of their experts. I received their recommendations and they quoted the price as $120. A few weeks later I went to order them and the price was $160. I ordered them because I needed them and I am happy with the extensions. They seem high quality and the color match is very good. I just wish the price difference from the quote wasn’t different.
- Nancy
B-

Delivery - Average

66.67%
Industry Average
Fast delivery and good quality product.
- Mireille
Quick Delivery and friendly customer service
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!
- Anonymous
C-

Refunds - Average

57.14%
Industry Average
We were told they could not stop and refund the second order.
- James
And I feel like I have been ripped off! Your extensions SUCK! I want a full refund and if you refuse the refund, I will tell not only my friends about your crappy extensions, but I will be posting online as well.
- Anonymous
10 days since I ordered. No product in sight, tracking number is useless, it shows it is languishing at a place miles from here, and customer service apologizes, but they won’t be there until 6 am tomorrow. Looks like I am out $60 dollars…..my fault for falling for an Instagram post. If I could rate this a ZERO, abysmal, I would do so. The mechanism for refund or replacement is impossible to navigate! SAVE YOUR MONEY!
- C B
96.55%
Industry Average
Fabulous service, amazing hair extensions. I will never order anywhere else. My forever pick ❤️🔥
- Lisa
I absolutely love the quality of Luxy Hair extensions. Their website offers plenty of brown hair color shades, and I really liked that I could purchase samples so I could easily pick exactly what I was looking for. Overall, the service was great and the shipping was fast.
- Anonymous
First time trying extensions and these did not disappoint! Uses the color match service and they are perfect.
- Patti