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Luxy Hair Reviews

4.2 Rating 152 Reviews
A
Happiness Grade
A

Customer Service - Good

97.14%
Industry Average
Rapid shipping. Excellent customer service that helped me color match to perfection! Only brand I will continue to use!! Trust me ladies. Don't buy into the tik tok hype about other competitors. Invest in yourself . Super beautiful and high quality. Love them so much ♡
posted 1 month ago - Gaby
Have been ordering the same hair from Luxy for years, had an issue with my last order but their customer service team was excellent. They completely rectified the issue and in a quick time period. It’s refreshing to see a company care about their customers and actually listen. They have definitely redeemed themselves and I will continue ordering from them in the future.
posted 2 months ago - Julia A
Love luxy’s extensions but recently I purchased curtain bangs and was greatly disappointed! they were really a bad choice. I really hate to mention it because I love Luxy Hair it truly is the best decision I ever made, so it pains me to mention this issue but I must be honest. Right? Otherwise, great customer service, and I have tried all of the extensions and truly love them. Thank you Luxy and staff!
posted 2 months ago - Rosanne
Quick Delivery and friendly customer service
posted 2 months ago - Anonymous
I want to express my thanks to Luxy. This is my third purchase for my daughter. This is the first time I've bought the 16". We received our order fast, as always, but there was a small issue with the piece. I sent a massage to Luxy and they responded immediately and corrected the issue. Thank you! We will continue to be customers, quality and service is top notch.
posted 3 months ago - Erin
Thank You Kerry at Luxy Hair! Exceptional customer service! I am very pleased!!!! She resolved my issue promptly and professionally!!
posted 4 months ago - Anonymous
Luxy has great customer service and it’s easy to return items.
posted 4 months ago - Michelle
Amazing products and amazing service like wow!! Hair matching excellent!!!
posted 4 months ago - Paula
Customer service: I had trouble color matching my hair and they worked with me to find the right match just in time for my wedding consultation. Even when I ordered a color that was too dark they expedited a color sample for me to try which was a perfect match. Product: The extensions are great. They aren’t to heavy and stayed in with no issues for the three days I wore them. They curl very nicely and hold shape.
posted 7 months ago - Anonymous
Customer service: I had trouble color matching my hair and they worked with me to find the right match just in time for my wedding consultation. Even when I ordered a color that was too dark they expedited a color sample for me to try which was a perfect match. Product: The extensions are great. They aren’t to heavy and stayed in with no issues for the three days I wore them. They curl very nicely and hold shape.
posted 7 months ago - Anonymous