Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.26

4.3 Rating 170 Reviews

79 %

of reviewers recommend Luxy Hair

4.3

Based on 170 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Luxy Hair made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Luxy Hair 5 star review on 16th October 2024

3846

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed. I don't disagree with the weft method. I agree that there has to be some way to get people to see the color before opening the product. I agree that you can't resell an open product. When I opened mine and looked at my weft I thought that it was pretty close, but the blonde color that was sent doesn't match the picture that represents that color. The box doesn't have the color name on it, but it has a number, so there's really no way for me to know if they sent me the color that I ordered. When I reached out to customer service, they were very nice, but I feel like there are exceptions to every rule. I had originally asked if they had any pictures of models with the sandy brown balayage that I had ordered. She told me that since it was discontinued they don't have any pictures. I wanted to see how it looked elsewhere besides the only picture that they provided for that color. But the picture of the extensions of this color also don't match the picture of the bun that they provide. I was basing my color off of the hair extension color. The product description says that it will last up to 6 months. I'm sure I can make mine go longer, but I wouldn't have ordered it had I known that. I wouldn't have ordered it had I known it wasn't the same color as what was in the picture. I do like the feel of the hair and the weight is good.”

Helpful Report

Posted 9 months ago

“First off, I just want to say how extremely disappointed I am with the quality of your hair extensions. They are TERRIBLE quality and you sell them for such an insane high price for what you get. Your prices should give good quality extensions but your extensions are SO BAD. You are literally robbing people and stealing their money. I’ve been purchasing hair extensions from Amazon. Because I have found really nice ones on there from time to time. But I wanted to get better quality extensions as the Amazon ones I found started to tangle really easily over the years and they would break off at the ends when you brush them. So I ordered from your website. TELL ME…….. WHY ARE THESE EXTENSIONS JUST AS HORRIBLE!??!!?? Your extensions cost me over $450 Canadian dollars, And they are just as bad as the Amazon ones!!!!!!! I have gotten 3 weeks of wear from your extensions, and they tangle and they break. And I am being so careful with them. Your extensions are absolutely awful, and I will NEVER purchase another set from you and I will tell other people how terrible your extensions are. These cost me over $450 CAD. And I feel like I have been ripped off! Your extensions SUCK! I want a full refund and if you refuse the refund, I will tell not only my friends about your crappy extensions, but I will be posting online as well. I know there are a lot of girls looking and always wanting extensions, so if you can’t refund someone for giving them TERRIBLE extensions, then you don’t deserve to have another customer ever again in the future. This is such a rip off!!!!!”

Helpful Report

Posted 9 months ago

“I was charged and never got the product!”

Helpful Report

Posted 9 months ago

“Absolutely beautiful. Luxy Hair is my favorite.”

Helpful Report

Posted 9 months ago

Wow! We appreciate your lovely comments. Please continue to enjoy your Luxies and reach out to us at any time - we're here to help! Warmly, Luxy Hair Support

Posted 9 months ago

“Hair is extremely thin. I contact them for support and they are now having me measure the hair and weigh it. You should not be okay with paying almost 400$ for this. Not exaggerating here but hair is ridiculously thin from the middle and down. I have thin hair and always bought the thickest set either way. This should be even more than what I used to buy in grams. And it still wouldn’t help someone with thin hair. Very disappointing. Also, don’t waist your time. They respond to emails as if they will help, but even after expressing that I want the set they are claiming to have it literally doesn’t matter if one hair strand reaches 24 in. They will then have their reason to not resolve”

Helpful Report

Posted 9 months ago

“I ordered a sample because I was not sure of which color would work for me and I'm glad I did because the color I ordered was too light. I will say the hair sample is fabulous. I will be placing an order for the fine or thin type clip-ins.”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback, Maria. Please reach out to us if you have any questions along the way. We're here to help! Warmly, Luxy Hair Support

Posted 10 months ago

“I love Luxy! I searched high and low for extensions that would match and Luxy came thru with several pieces in Dark Gray that blend really well my natural gray! Because these pieces are Remy Human, they can be cut, toned and glossed just like my natural hair. After purchasing the 20 inch Halo in 2 years ago, I was so impressed with the quality that I added a 16 inch ponytail extension, a 16 inch volume weft and the 16 inch seamless collection for thinning hair. With these pieces I am able to achieve several looks and styles effortlessly. Luxy offers a wide array of must have pieces in several inclusive colors. They are easy to apply and add so much impact when styling! I get so many compliments on how beautiful and healthy my hair looks and I've referred several people to Luxy. Luxy hair is my FAVORITE accessory!”

Luxy Hair 5 star review on 28th February 2024

Helpful Report

Posted 10 months ago

Hi Laura, You are looking so gorgeous - thank you for sharing your photos! We are absolutely delighted to hear that you love every set of Luxies that you have. Enjoy your amazing hair days, beautiful. Warmly, Luxy Hair Support

Posted 10 months ago

“Best confidence boost!”

Luxy Hair 5 star review on 3rd February 2024

Helpful Report

Posted 11 months ago

Wow, you look amazing, Kristin! Please continue to enjoy your set :) Warmly, Luxy Hair Support

Posted 11 months ago

“My mom loves these hair ties! Wears them all the time!”

Helpful Report

Posted 11 months ago

Great to hear! Thank you for sharing :) Warmly, Luxy Hair Support

Posted 11 months ago

“10 days since I ordered. No product in sight, tracking number is useless, it shows it is languishing at a place miles from here, and customer service apologizes, but they won’t be there until 6 am tomorrow. Looks like I am out $60 dollars…..my fault for falling for an Instagram post. If I could rate this a ZERO, abysmal, I would do so. The mechanism for refund or replacement is impossible to navigate! SAVE YOUR MONEY!”

Helpful Report

Posted 11 months ago

“Beautiful color and very thick however if you plan on buying these for every day wear please read this and do not bother! Some backstory, my first time purchasing Luxy hair and was so excited as I’ve heard amazing reviews! I ordered (20 inch halo brown - blonde balyage) and I wear them at least 5 times a week, always hang overnight and brush with a special hair extension brush, I never use heat on them and only curl using rollers . I purchased these in October and have washed them 3 times with sulfate free shampoo and conditioner, and will say again have never used heat to them. The two front wefts are so beyond matted as if the hair was made of silicone!!! They are too matted to the point I will have to throw them out even though they realistically have so much more wear left in them as there has been no shedding or any other issues. I’ve tried repairing with deep conditioning treatments and nothing is working, they go into my hair brushed and styled and not even 10 minutes later they are completely matted and tangled. I’m so disappointed as I saved up for so long to buy these and it is very evident these are not made of remy hair. I am so upset and disappointed.”

Helpful Report

Posted 1 year ago

“Luxy Hair has provided reliably quality products that look impressively natural. I've been very satisfied. The only difficulty I've experienced is using my points concurrent with coupons.”

Helpful Report

Posted 1 year ago

Hi Jessica, Thank you for your kind comments. We're thrilled to hear this and appreciate your love of Luxy Hair. Best to you for 2024! Warmly, Luxy Hair Support

Posted 1 year ago

“I have worn these extensions 3x so far and every time it gets easier! They are so comfortable, they blend seamlessly, and the color is a perfect match. I reached out to customer service because I was in between two colors and purchased both, and returned one. They were so helpful with the process. They seem to have all of my questions answered on the website. Instructions are user-friendly. After much research, I am very happy I decided to invest in Luxy Hair extensions.”

Luxy Hair 5 star review on 26th December 2023

Helpful Report

Posted 1 year ago

“Love the hair, soft and beautiful matches my brown hair very well but the customer service was what really impressed me. I exchanged mocha brown for chestnut, as soon as the received the information that my package was on its way back they shipped the new color I got it with in a few days 0 cost. I was so impressed!”

Luxy Hair 5 star review on 13th December 2023

Helpful Report

Posted 1 year ago

“I’ve been a happy Luxy customer for years however very disappointed in them the last few orders. I place 3 seperate orders over the past few months for the 20 inch ponytails (I get 2 bundles each time) and all 3 deliveries were WAY shorter than in the past. They are the 16 inch length as advertised on the website NOT the 20 inch. I can’t wear them bc the length doesn’t match my full extension length. Customer service would not let me return them even after I sent detailed pics of the wrong length! Complete waste of money and disappointment. Just warning anyone getting the 20 inch ponytail it will NOT be the right length and you apparently won’t be able to return them.”

Helpful Report

Posted 1 year ago

“FANTASTIC! Used a beige blonde 20" halo as my DIY beach wedding hair! Comfortable, easy to style, and held up well in the Caribbean heat. I have 0 experience with extensions and it blended perfectly using a traditional curling wand. After watching tutorials I **carefully** washed it with purple shampoo to better match my ashy blonde, and it was perfect!! The Halo would not work well for ponytails but is perfect for hair down, halfway up, or a very low pony. If you have super thin hair, the clip-ins may be easier to blend than the halo due to the weight of the hair. It's THICK (and beautiful!).”

Luxy Hair 5 star review on 18th November 2023

Helpful Report

Posted 1 year ago

Gorgeous, Whitney! Thank you for sharing! Warmly, Luxy Hair Support

Posted 1 year ago

“These are great hair extensions, color matched my hair well and the quality is good also!!”

Helpful Report

Posted 1 year ago

Thank you for your 5-star review of Luxy Hair! Please reach out to us at any time for questions along the way. We're here to help. Warmly, Luxy Hair Support

Posted 1 year ago

“I have been buying Luxy extensions for years! Over 10 sets probably! I love them and will never choose another way!!!💕”

Luxy Hair 5 star review on 9th November 2023

Helpful Report

Posted 1 year ago

Wow, thank you for sharing, Amy! You look beautiful and we truly appreciate your love and support of Luxy Hair. Warmly, Luxy Hair Support

Posted 1 year ago

“The color, the volume, the quality. All A+++.”

Helpful Report

Posted 1 year ago

Hi Stephanie, We are SO delighted to receive your kind review! Your photos are stunning, and we really appreciate you sharing your experience. Enjoy your Luxies to their fullest, beautiful. Warmly, Luxy Hair Support

Posted 1 year ago

“The Luxy hair I received was terrible quality and riddled with split ends. I sent them photos of the hair comprised of easily 50% split ends and they point blank said that it was up to their standard. Garbage quality, garbage customer service.”

Helpful Report

Posted 1 year ago

Hi beautiful, We're sorry to hear you're unhappy with your Luxies. After examination, we can see that your set is in perfect condition. That said, you are welcome to return your set, as we previously mentioned in our last email. If you have any further questions, please feel free to respond in the latest thread. Warmly, Luxy Hair Support

Posted 1 year ago

Luxy Hair is rated 4.3 based on 170 reviews