LycaFly Reviews

Name: LycaFly
Rating: 1.34

1.3 Rating 177 Reviews

8 %

of reviewers recommend LycaFly

Company Reviews

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1.3

Based on 177 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Heena Ayub

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE dishonest Scammers. Called me 15 minutes after booking confirmed trying to extract more money telling me airline had not confirmed my seat and that all seats at that price had now gone and i needed to pay more. This was a lie. I spoke with the airline direct and all was fine they will try to over charge you. Read the other 1 star reviews for similar tales. Avoid. They should be prosecuted for dishonest trade practices.”

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Posted 5 years ago

“Thank you Lycafly for the amazing deal. Will book in the future too.”

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Posted 5 years ago

“Easy booking and completed super fast. E Ticket was with me after a few minutes.”

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Posted 5 years ago

“I recommend lycafly to anyone as it is easy to book, get deals and find cheap fares.”

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Posted 5 years ago

“Easy and quick to book at last minute. Thank you”

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Posted 5 years ago

“When booking the website was clear. I even received a phone call by their staff when I was completing the order, and the rep stayed on the phone to help with the transaction as I was booking the last two seats and they wanted to ensure the booking was successful.”

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Posted 5 years ago

“I have recently booked flights to India through LycaFly and can honestly say that their customer service is exceptional from start to finish. Would highly recommend for anyone who is currently in the process of booking flights as the booking process is clear and concise with them.”

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Posted 5 years ago

“LycaFly Booking Experience I have recently booked flights to India through LycaFly and can honestly say that their customer service is exceptional from start to finish. Would highly recommend for anyone who is currently in the process of booking flights as the booking process is clear and concise with them.”

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Posted 5 years ago

“They are 100% Scam. stole my card details and tried to rob me 90£ more than the website. plus they sound corrupt. never use them if you want be relax and in peace.”

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Posted 5 years ago

“Do not use this travel agent. They are scammers. Barely 20 minutes after booking, I called to cancel when I realised they swapped my destinations around and the price for the correct destination was too high. They charged me £250 to cancel a booking not up to an hour. If this isn't fraud, I dont know what is. And the fact that the fault was from the daft person that made the booking. Horrible people. I also found out that it is cheaper to book directly from the airline than booking from them.”

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Posted 5 years ago

“Even not deserve a star. Cold blood. They call back after you paid then told you the price was increased. If you don't want to pay the different, they said it’ll refund within 3WEEKS because of the airline. but you will not gonna get back the money, impossible hold your money for that long.(see other reviews) Email for the refund no one reply. scam company. call the bank is the only way that you can do.”

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Posted 5 years ago

“My parents have been having the same issue getting a refund from them. Due to the Jet Airways being suspended they asked for a refund back in April 2019. According to a statement by Jet Airways they had set up a web interface for travel agents to request refunds for their customers which a lot of people received refunds through having used a different travel agency. However Lycafly and their agents provide the worst service possible. Every single week my father went to the agent to ask about his refund and the agent just repeated the same each time, "awaiting from airline." Even all my emails have gone unanswered, and these emails were sent to multiple agents who work for Lycafly. Still no response from any of them. I have no emailed head office explaining everything and still nothing from them. At this rate my parents hard earned money more than £1600 will lose their money >: ( If anyone has any advice as to what I or my parents can do to take this further and help them get their refund, it really would be so highly appreciated and we'd be so thankful!”

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Posted 5 years ago

“The most awful customer service I have ever experienced, very rude and hard to understand( very strong foreign accent), despite the fact that I asked repeatedly to speak slower, the man I spoke just ignore me, no manners at all, I didn't hear "please"or "thank you" even once. When I asked to speak with supervisor, the man just hung up. Outrageous!!!”

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Posted 5 years ago

“I cancel my ticket. Last April. Still waiting my refund. When I call they are saying tomorrow tomorrow. Still I am waiting my refund..”

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Posted 5 years ago

“LYCAFLY IS THE WORST..KEEPING HOLD OF YOUR MONEY FOR 2 MONTHS EVEN THOUGH AIRLINE REFUNDED TICKET AFTER 2 DAYS...THERE SHOULD BE A LAW AND AN INVESTIGATION INTO THIS COMPANY. TERRIBLE CUSTOMER SERVICE, THEY ARE CRIMINAL IN THE WAY THEY BEHAVE WITH OTHER PEOPLES HARD EARNED MONEY AND SHOULD BE ACCOUNBTABLE FOR THEIR ACTIONS. TRADING STANDARDS WHERE ARE YOU WHEN WE NEED YOU?”

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Posted 5 years ago

“AVOID THIS COMPANY. booked on line took payment. Then phoned me saying booking not gone through and took payment again. Checked card account and they took money twice. Refusing to refund full amount. Asked card company to take up. Avoid avoid avoid. Lycafraud is what they should be called”

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Posted 5 years ago

“I bought ticket on line all goes through. Then 5 min later lycafly employee phones me and says payment not gone thru and have to rebook but now £20 more. No problem. I book the tickets. I then see on my credit card 2 payments to lycafly. They sold me the same tickets twice. Barclay card now sorting out. Othrr than that very simple”

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Posted 5 years ago

“By far the worst travel experience I have ever had. I would avoid LycaFly. There was a change to my flight and lycafly were no help. I am stuck in China on a 9 hour layover”

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Posted 5 years ago

“I booked a flight at one price, paid online, only for them to ring me back a few minutes later to ask for more money as apparently they had, somehow, neglected to include taxes. They wanted another £124+. or I could have the flight refunded, which apparently would take 10-12 working days. So I would be out of pocket over £2500 for nearly two weeks. Hopeless, don't bother with them.”

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Posted 5 years ago

“Just booked today flight to Bali from London for 8 people and noticed within 3 mins of receiving my confirmation email that the departure airport was Gatwick and the arrival airport is Heathrow. I rang them immediately to be told I should have checked my email and they can’t give me from same airport as that’s a lot dearer. The offer online which I originally saw was still there and I’m still no further with my plea. Although the flights are for August and I’d only paid a deposit of £500. They have tried to say it’s an extra £330 pounds. I decided to ring them back pretending to be someone else and they confirmed that the flight I originally wanted was available at the price I saw it for. I told them this is really me and that you’ve been luring to me they put the phone down on me. I’ve now notified the bank who will dispute my refund. Ps they are all Indian.”

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Posted 5 years ago

LycaFly is rated 1.3 based on 177 reviews