Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t get the specific dimensions of a tote bag I wanted to buy on this website (this can be a big headache for online shopping). When I wrote to LYST customer service, Carl efficiently did some research and was able to help me get the information I much needed. I am a happy shopper with LYST!”

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Posted 2 years ago

Hey Lee - thank you for the wonderful review! We are delighted to hear that Carl was able to help you here. Happy shopping!

Posted 2 years ago

“Unbeatable prices and great customer service! Thank you!”

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Posted 2 years ago

Hey there - thanks for the excellent review! We're happy to hear that you were happy with our service. We can't wait to welcome you back soon! Have a great day!

Posted 2 years ago

“They were quick to reply and helped me reach out to the seller quickly and resolve the issue.”

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Posted 2 years ago

Hey there - thanks for the 5-star review. We're so glad to hear that you were happy with our service. Have a lovely day!

Posted 2 years ago

“I never was able to buy through Lyst because my purchase had a “technical error.” I reached out multiple times and didn’t really get an answer.”

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Posted 2 years ago

Hey Amanda - thanks for reaching out. Sorry to hear that there was an issue with your order. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience this has caused.

Posted 2 years ago

“A tank top I ordered took almost 3 months to get to me. I wanted to order something similar off at Amazon but figured I'd go through a more practical company..... Shipped from another seller from Australia made in China and it was the exact same top as the at Amazon. So frustrating. Customer service contacted me kept telling me they sent me a tracking number but the tracking number didn't work. They had to issue me a new tracking number still wasn't available until I made a complaint through the payment option I decided to go with. Low quality top top price crappy shipping.”

Helpful Report

Posted 2 years ago

Hi there - I am so sorry to hear that you did not have a pleasant experience with your purchase. A member of our Customer Care has reached out to help you here. Apologies for the inconvenience caused.

Posted 2 years ago

“After ordering a size 8 trai er for my son he got delivered for his birthday a size 7 and was then refused an exchange or refund as they were in the sale..absolutely terrible service..wasn't even a size 7 to order..Will never use this company again”

Helpful Report

Posted 2 years ago

Hey Amanda - sorry to hear that you received the wrong size. A member of our Customer Care has reached out to help you here. Apologies for the inconvenience this has caused.

Posted 2 years ago

“This company has taken my money from out of my account without having the stock of the item. Still waiting for my money back and I am just getting excuses. Very poor service.”

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Posted 2 years ago

Hey there - we're so sorry to hear that you were not happy with our service. We are aiming to resolve your query as soon as possible. Have a great day!

Posted 2 years ago

“Firstly the level of communication has been brilliant, I feel that my request was well handled and I'm really satisfied with the outcome. Thank you support team.”

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Posted 2 years ago

Hey there - thanks for the 5-star review! We're so glad to hear that you were satisfied with our service. Have a wonderful day!

Posted 2 years ago

“First time good experience but when I contacted you again no response so not very happy with your service.”

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Posted 2 years ago

Hey Alan - we're so sorry to hear that you were not happy with our service. A member of our Customer Care team has reached out to help you here. Have a great day!

Posted 2 years ago

“კი მივაწოდე”

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Posted 2 years ago

“Really professional group with good customer care”

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Posted 2 years ago

Hey there, thanks for your 5-star review. We are glad to hear that you're pleased with our service. Have a great day - Lyst

Posted 2 years ago

“Contacted lyst regarding a return, still not resolved and money still not received”

Helpful Report

Posted 2 years ago

Hey there- I'm sorry to hear that. A member of our Customer Care team has reached out to help you here. Best wishes, Lyst

Posted 2 years ago

“After returning to lots of items because they were under par and nowhere near as nice as they were presented on the Internet, I realise that these had not been reimbursed. I then decided to look at a much earlier order made for £116 and, guess what, that had not been reimbursed either. I was then told too much time has elapsed for Paypal to start a resolution. I contacted Roman and they finally sent me an email to say that they would on this one occasion and quite exceptionally, returned £116 to me. I’m still waiting… And very unimpressed!”

Helpful Report

Posted 2 years ago

Hey there - we're sorry to hear that you still haven't received your refund from Roman Originals. A member of our Customer Care team has reached out to assist you here. Have a great day!

Posted 2 years ago

“I got wrong size. No body replay after sending e mail !!”

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Posted 2 years ago

Hey Omri - I'm sorry to hear that. A member of our Customer Care team has reached out to help you here. Best wishes, Lyst

Posted 2 years ago

“Everything is good in your site! Thank you very much”

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Posted 2 years ago

Hey Loretta, thanks for your 5-star review. we are glad to hear that you're loving our website and our services! Happy Shopping! Have a great day - Lyst

Posted 2 years ago

“I emailed to ask if you could find a item you were advertising and after one of your colleagues said they would look into it you replied with a survey asking ‘how we did’. I can’t answer that because you didn’t do anything, so basically it was a waste of time, so you can forget your survey”

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Posted 2 years ago

Hey Dean - sorry to hear about that experience. A member of our Customer Care Team has reached out to help you here. Have a great day!

Posted 2 years ago

“very good courier service, I had some questions but got a reply in a moment. I'm really satisfied”

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Posted 2 years ago

Hey Jeff - thanks for the 5-star review! We're happy to hear that you were satisfied with our service. Have a lovely day!

Posted 2 years ago

“Did there best but I had to resort to my credit card company to get the refund for me”

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Posted 2 years ago

Hey there - thanks for the review! Please let us know if there is anything else we can help you with. Have a great day!

Posted 2 years ago

“The service was very good and though Danielle was unable to solve the problem she gave me good advice of what to do next.”

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Posted 2 years ago

Hey Matty, thanks for your review! we are glad to hear that Daniela was able to assist you & provide you with instructions on what to do next to resolve your issue. Have a great day - Lyst

Posted 2 years ago

“Thank you for a fast feedback.”

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Posted 2 years ago

Hey Jindaporn - thanks for the review! We're happy to hear that you're satisfied with our service. Have a lovely day!

Posted 2 years ago

Lyst is rated 3.8 based on 1,725 reviews