Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

Company Reviews

Questions

Visit Website

Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

Write Your review

Tell us how Lyst made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My issue is stiil not resolved until now the order is not yet shipped from saks of 5th store”

Helpful Report

Posted 4 years ago

Hey there, We're very sorry to hear that you haven't received your order. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. One of customer care agents is already assisting you with this concern. Rest assured that we'll inform you as soon as we receive an update from the retailer. - Lyst

Posted 4 years ago

“I sent through Lyst to order a bag and was transferred to Cettire. i ordered the bag,they accepted my money and I never heard from them again! I had to keep asking Lyst where my bag was. After SEVERAL emails from different customer service agents my money was refunded to my account. In my opinion as a courtesy for the outrageous inconvenience I feel the bag should be sent to me as a gift!!!!! Your inability to solve this issue was time consuming and I had to prove my order to at least 4 people. Thank you Deborah D’Anna”

Helpful Report

Posted 4 years ago

Hi Debbie, I am so sorry to hear that you didn't receive your order from the retailer. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. One of our customer service agents has reached out to you directly to assist you with this issue. Again, we are sorry for any inconvenience this has caused you - Lyst

Posted 4 years ago

“Hi I been trying to cancel my order because I’ve put my wrong address!! And was asking for refund back so that I can reorder the item that money I tried to contact you guys still no help ! I’ll plz like my refund so I can place a new order”

Helpful Report

Posted 4 years ago

Hi Faith, I'm sorry to hear that you will need to cancel your order. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. One of our customer service agents has reached out to you directly to assist you with this issue. Again, we are sorry for any inconvenience this has caused you - Lyst

Posted 4 years ago

“I'm still waiting to receive my refund from my order # 156529583 USPS return number#9202396343496221456167 since December 5 . I called many times, still no one fix my problem. This to me look like a fraud”

Helpful Report

Posted 4 years ago

We're very sorry to hear that you haven't received your refund. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. One of our customer service agents have reached out to you directly to assist you with this issue. Again, we are sorry for any inconvenience this has caused you - Lyst

Posted 4 years ago

“Northsrom rack is down still. You can't order anything! Then it goes out of stock comes back in for a couple of days Northstom is always down. Can anybody Help? Not so far I want to order!!”

Helpful Report

Posted 4 years ago

Hi Shelvie, I'm sorry to hear that you've had this issue whilst shopping. I have contacted you directly to further explain this issue. Thank you again for sharing your feedback. - Lyst

Posted 4 years ago

“you didn't find the manufacturer or jeweler.”

Helpful Report

Posted 4 years ago

Hi Madeleine, I am very sorry to hear that you were unhappy with the service we provided. We have contacted you directly to further explain this issue. Thank you again for sharing your feedback. -Lyst

Posted 4 years ago

“Your suppliers are a lie, you are a lie and I have not opened your APP again because I lost my time looking for the shoes and it turns out that I found you at a good price and oh surprise that they did not cost what the advertising on your page said and / or Conclusion company made me waste my time and I will not open their application again, until they do not measure their shoes at $ 421. No more for the moment Luis Ureta”

Helpful Report

Posted 4 years ago

Hey Luis - Thank you for your feedback & We are sorry to hear about the price discrepancy you've seen on our Lyst App. We're constantly working to improve our services and provide the best shopping experience for our customers. One of our customer service representatives is already looking into this for you. We'll keep you updated on this issue via the Zendesk ticket. Again, our sincerest apologies for this inconvenience. - Lyst

Posted 4 years ago

“After accepting my order and then taking my payment I was advised that the item is no longer available at the price advertised, however I could re-order at the new price. Unfortunately, the item was no longer in stock and so this was not an option. If Lyst works closely with its retail partners (as they suggest they do) then surely they should know what is eligible for a further discount and what is not. Very disappointing.”

Helpful Report

Posted 4 years ago

Hey there - We're very sorry to hear that your order was unsuccessful due to the item is no longer available and a price discrepancy. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please be assured a member of our team will contact you directly to look into this further. Also, you can always contact us on customercare@lyst.com for any feedback you'd like to give, we're always listening! Lyst.

Posted 4 years ago

“Hello. The second time I tried to buy a Luxury Embroidered man jumper and I have been rejected. You have a great problem with pricing and I am disappointed very much. Elena.”

Helpful Report

Posted 4 years ago

Hey Elena - thanks for your review. We're constantly working to improve our services and provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please be assured a member of our team will contact you directly to look into this further. Also, you can always contact us on customercare@lyst.com for any feedback you'd like to give, we're always listening! Lyst.

Posted 4 years ago

“WORST COMPANY TO DEAL THEY ARE DODGY CROOKS THEY ARE HOLD MY REFUND FOR MONTHS BE AWARE OF DODGY CRIMINALS STAY AWAY”

Helpful Report

Posted 4 years ago

Hey there - We're very sorry to hear that you still haven't received your refund. Our aim is to provide the best shopping experience for our customers. A member of our team is currently working with the retailer to resolve this issue. Please be assured that we've made this a priority and will give you an update as soon as possible. Thank you for your understanding - Lyst

Posted 4 years ago

“Simply put... made an order, got canceled due to "technical issues" and then the discount offer was not available. First & last.. good luck and happy new year.”

Helpful Report

Posted 4 years ago

“This company is not reliable. Lyst shows one prise, but when I paid for my item the prise has increased about 20%.It is not right. I will not recommend the Lyst to my friends.”

Helpful Report

Posted 4 years ago

Hey there - We're very sorry to hear that your order was unsuccessful due to a price discrepancy. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. A member of our team will contact you shortly about this & to try to assist you further - Lyst

Posted 4 years ago

“Asks off Fifth Avenue I wanted shipping info to uk - no response I wanted info on which shoe sizes are applicable - US or UK - no response Not very customer friendly”

Helpful Report

Posted 4 years ago

Hey there - I'm sorry to hear you haven't had a response from the retailer. Customer success is a priority at Lyst. We're sending you an email so we can assist you with whatever you need. Again, apologies for the whole inconvenience caused. Best wishes, Lyst

Posted 4 years ago

“I placed an order on 7/12/20. It says 3-4 working days. Today is 14/12, still no news, no update from either Lyst or Spellsports! I’m starting to think of I’ve be cheated or is it a genuine website.”

Helpful Report

Posted 4 years ago

Hi Angie, thank you for taking the time to write us feedback. Rest assured I have reached out to the retailer to resolve this. I have also sent you an email, looking forward to hearing from you soon. Have a great day! Lyst

Posted 4 years ago

“You have to follow up with your order multiple times and customer service team gets back to you really late. Your order is not confirmed when you purchase, then when it’s sent to the actual retailer, the credit card number is wrong. Your order then gets canceled and you get super delayed responses from Lyst not giving you any information or being of any help. Horrible experience.”

Helpful Report

Posted 4 years ago

Hi there, I am very sorry to hear that you've not had a great experience on Lyst. Rest assured we have responded to all your queries. I will continue to get in touch with you to resolve this. Thank you again, and I look forward to speaking with you. Have a great day, Lyst.

Posted 4 years ago

“You don´t seem to understand me very well. Almost everything you send me, I find really boring, and I have yet not bought anything you have recommended to me. Bjørn”

Helpful Report

Posted 4 years ago

Hi Bjørn, thank you for taking the time to leave us feedback. I'm really sorry for the inconvenience caused by this. I have sent you an email so we can work to resolve this for you. Have a great day! Lyst

Posted 4 years ago

“Lyst advertised a 15% discount by using code LYST15, however, the merchant would not honor the discount. Lyst should not advertise that all its merchants will honor the discount!”

Helpful Report

Posted 4 years ago

Hi there, we're constantly working to improve our services and provide the best shopping experience for our customers. Apologies if anything went wrong. Please email us at customercare@lyst.com for any feedback you'd like to give, we're always listening!

Posted 4 years ago

“I ordered from you last week unfortunately I’ve doubled ordered on ugg slippers I have emailed on several occasions but with no reply, I’m still waiting for conformation and a delivery date, the money as been taken from my bank twice Sherree”

Helpful Report

Posted 4 years ago

Hi Sherree, I'm sorry to hear you're having an issue with your order. Please email us at customecare@lyst.com including your order details, so we can work to resolve this for you. We look forward to hearing from you, Lyst

Posted 4 years ago

“Hi I purchased a Michael Kors bag via your site on Tuesday 1st December (from Vitkam.com) for delivery on Thursday 3 December, as yet not received and no confirmation of order, yet payment has been requested from credit card please advised”

Helpful Report

Posted 4 years ago

Hi Marion, I'm sorry to hear about the delay in the delivery of your order. Please email us at customercare@lyst.com for any question you have, we're always listening! Lyst

Posted 4 years ago

“Asked Customer services about size S/P.. I said I didn't want to buy it for XMAS and then find it doesn't fit ( S/P means is small / Petite.) .. its a mans parka .??? ....why put size S/P when NO MEASUREMENT in cms or inches ARE GIVEN”

Helpful Report

Posted 4 years ago

We're very sorry to hear that. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please email us on customercare@lyst.com for any question you have, we're always listening! Lyst

Posted 4 years ago

Lyst is rated 3.8 based on 1,725 reviews