Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lyst was the only place I could find the jacket I was looking for. It arrived quickly and was exactly what we wanted. Lyst was the One place I could get this very coveted jacket. I will be back often.”

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Posted 8 years ago

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Posted 8 years ago

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Posted 8 years ago

“You guys never send me a email with the tracking number and I don't know when my package is coming”

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Posted 8 years ago

Hi Fernando, Thanks for your feedback. To confirm when an order is placed on Lyst.com it is sent directly to the retailer for process and dispatch. I'm very sorry to hear that in this instance the retailer has not sent your order conformation and tracking. For your convenience, I have now contacted you directly with further information. Best Wishes, Benedict!

Posted 8 years ago

“Fly shoes!”

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Posted 8 years ago

“I love to peruse your site and find new and discounted items.”

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Posted 8 years ago

“I am new to Lyst, and I can't believe I just found out about them. I am a consumer that gets obsessed about finding items that are scarce. Lyst has helped me track down items that are "sold out" & sends me daily notifications about when they become available again. This is my new go to site! Love love love them!”

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Posted 8 years ago

“Love that Lyst keeps track of my favorites and reminds me of them with pictures! Also love that one can see an item from multiple retailers. Bravo!”

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Posted 8 years ago

“I love lyst, it made it possible for me to buy the boots I've been craving that were sold out nearly everywhere!”

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Posted 8 years ago

“This payment did not go through when I went through Lyst. I had to contact the retailer and pay through them. I hope I did not get double charged.”

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Posted 8 years ago

Hi Olivia, Thank you for your email. Please be assured I have now contacted you directly regarding this order and look forward to hearing from you. Best Wishes, Benedict

Posted 8 years ago

“I placed an order and was charged. Then a few days later I was told that my order had been cancelled. Quite frustrating.”

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Posted 8 years ago

Hi Andrew, Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. Please be assured that your were not charged for this order and the money did not debit your account. In this instance a reserve was placed for the amount by your bank, however as the order failed this reserve was cancelled the day after your order was placed. I hope this helps explain. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Benedict

Posted 8 years ago

“Beautiful necklace.......thank you!”

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Posted 8 years ago

“Shipping was very slow and charged you both ways. I get free shipping witH other websites. The Tumi bag I ordered was great however by the time I received it I was no longer interested in owning it.”

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Posted 8 years ago

Hi Wallace, Thank you for your comments, I’m sorry to hear of your disappointment. As all returns and exchanges are handled directly by the retailers, we always provide a link to their returns policy on the product page where you will find the relevant information. I can confirm that standard shipping for this retailer takes 3-8 working days, and I’m pleased to see that your order arrived with you within four days. Please accept my sincere apologies for any confusion. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“It's overwhelming the number of beautiful pieces that Lyst features! I have to force myself to sop looking.”

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Posted 8 years ago

“I purchased an Andrew Marc jacket through Lyst. I had to return it as it was too small. Andrew Marc deducted a fee of $15 from my total purchase. At no point during the ordering or the return of this item was I notified that there would be a "stocking" fee. Bad customer service from Lyst.com and AndrewMarc.com.”

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Posted 8 years ago

Hi Barbara, I'm so sorry to hear of your disappointment. As all returns and exchanges are handled directly by the retailers, we always provide a link to their returns policy on the product page where you will find the relevant information. Please accept my sincere apologies for any confusion. We have now contacted you by email regarding this matter and we look forward to hearing from you. Have a great day! Benedict

Posted 8 years ago

“Very disappointed I ordered a Cole Hasan bag and I was sent the wrong style. I returned the bag for an exchange and was told it would take up to 3 weeks even for a refund. Unacceptable”

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Posted 8 years ago

Hi Maria, I'm am so sorry to hear of the problems with your order and appreciate your disappointment. As all returns are handled by the retailer, we contacted them directly on your behalf and I am pleased to confirm that they are able to expedite your return. Someone from their customer service team will contact you shortly. If you have any further questions please do not hesitate to contact us at customercare@lyst.com. Best Wishes, Benedict

Posted 8 years ago

“Lyst was a pleasure to deal with - had a lot of interaction with customer service and they were wonderful!”

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Posted 8 years ago

“Most of the brands you can find everywhere (online and off). It would be nice to see more emerging menswear fashion brands.”

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Posted 8 years ago

“Even though i got the wrong order sent, shipping was fast!! N the sender called me the next day n is sending my correct order, as soon as this snow permits lol.”

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Posted 8 years ago

“While Lyst has quality products, once you place your order you aren't provided enough information to track your order. You receive confirmation of your order from them & then you are left hanging waiting on supplier to fill your order & to communicate with you. I ordered a product on Thursday, today is Monday and I have heard nothing from supplier. Just beware when it shows 5 - 7 days that it starts once their supplier decided to process the order.”

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Posted 8 years ago

Hi Donna, Thank you for your feedback and your recent order with us. Please be assured that when an order is placed on Lyst.com you will receive an automatic conformation from us confirming that your order has been placed. I'm very sorry to hear of the delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured however that your order was with them immediately. If you have any further questions please do not hesitate to contact us on customercare@lyst.com I offer my sincere apologies for any inconvenience. Best Wishes, Benedict

Posted 8 years ago

Lyst is rated 3.8 based on 1,725 reviews