Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my Ralph Lauren polo shirt. Couldn’t get it anywhere in the juneberry colour. Very happy with the item … just as described. Excellent.”

Helpful Report

Posted 2 years ago

Hey Jimmy - Thank you for the excellent review! We are so glad to hear that you are happy with the Ralph Lauren polo shirt. Have a great day! -Lyst

Posted 2 years ago

“Hello I wanted to know is the items on the site 100% authentic?? Prada boots at Julian’s fashion?”

Helpful Report

Posted 2 years ago

Hi Lovely - Please be assured that all items on Lyst are authentic. We work with the world’s leading brands and stores such as Gucci, Nike, and Harrods to ensure that our customers can shop the best assortment of fashion online, and partner with retailers and designers who we know carry authentic stock and deliver a great shopping experience. Happy shopping! -Lyst

Posted 2 years ago

“questions not answered. I just want to know the product, yet your staff pasted info on how to return a product. I want to know the resin ring size which has no adjustable hoops and why would it be ONE SIZE from Free People!”

Helpful Report

Posted 2 years ago

Hey there, thanks for your feedback. We are sorry to hear about what happened. A member of our customer care team will reach out to you to further assist you with this. Again, our sincerest apologies for the inconvenience - Lyst

Posted 2 years ago

“Extremely helpful and quick customer services. Thanks to Bruno, all questions answered very helpful. Excellent”

Helpful Report

Posted 2 years ago

Hi Nicole! Thanks for your review and we're happy to know that Bruno was able to help you in regards to the issue. Have a great day. Lyst

Posted 2 years ago

“Customer service and Andrea were very helpful in resolving some issues I encountered.”

Helpful Report

Posted 2 years ago

Hi Audrey! Thanks for your review and we're happy to know that Andrea was able to help you in regards to the issue. Have a great day. Lyst

Posted 2 years ago

“Most of part of your goods what are on your platform are made with love! And the persons what are there like Ruth are amazing . I must to change love with amazing for persons and objects!”

Helpful Report

Posted 2 years ago

Hey Stelica, thanks for your kind words and for the 5-star review. We are glad to hear that you're enjoying our services and also Ruth was able to help you. We look forward to welcoming you back - Lyst

Posted 2 years ago

“Thank you Andrea for responding to my complaint. I will wait to hear from retailer. I will contact you if I have any further concerns.”

Helpful Report

Posted 2 years ago

Hello Cecil - Thank you for the 5-star review! We are glad to hear that Andrea was able to help you hear. Have a great day! -Lyst

Posted 2 years ago

“Ordered a gift for my son for Christmas. Everything was confirmed and paid for. 3 days before Christmas I get a email that they can’t full the order. They should be called The Grinch that stole Christmas.”

Helpful Report

Posted 2 years ago

Hi Steve - I am so sorry to hear that your order was cancelled 3 days before Christmas. A member of our Customer Care has reached out to you to assist you here. Again, apologies for the inconvenience this has caused. Best, Lyst

Posted 2 years ago

“very good but you need a direct actual phone numbers . not all customer like emails . provide for the year 2022 direct phone numbers for the new targeted customer who love to speak directly to a live per person . They could be spending more”

Helpful Report

Posted 2 years ago

Hi there - Thank you for taking the time to share your thoughts with us. We work continuously to enhance and improve features on Lyst to offer the best service. Please be assured that I have forwarded your comments to the relevant team for their information. Have a great day! -Lyst

Posted 2 years ago

“I don’t want to buy any of your items because I haven’t got any money”

Helpful Report

Posted 2 years ago

Hi Maureen, I am sorry to hear that you didn't get your refund. A Member of our Customer Care team will reach out to you via email to resolve this. Many thanks -Lyst

Posted 2 years ago

“Canceled my order and would not honor price advertised. Poor first and last experience on Lyst.”

Helpful Report

Posted 2 years ago

Hi Ralph, Thank you for your feedback and I'm sorry to hear that this experience disappoints you. However, One of our customer care team will reach out to you regarding this issue. Many thanks! - Lyst

Posted 2 years ago

“Cheat me I received only box without watch the watch is missing”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear that you received the wrong size. A member of our Customer Care has reached out to you to assist you with this. We sincerely apologise for the inconvenience. -Lyst

Posted 2 years ago

“Hello.. Do you have retailer in Saudi Arabia (Dammam-Khobar)”

Helpful Report

Posted 2 years ago

Hey there - Just to clarify, Lyst operates completely online, we don't have any physical stores. Instead, your item is stocked with the retailer. Lyst is the definitive fashion shopping platform, used by millions of shoppers globally to search and discover the world’s biggest and best selection of fashion brands and stores. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for. Hope that was helpful, Lyst

Posted 2 years ago

“Received on time”

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Posted 2 years ago

Hey Martin - Thank you for the 5-star review! We are happy to hear that you received your order on time. Happy shopping! -Lyst

Posted 2 years ago

“Refund received, short delay but it is Christmas and Covid 19 is still around. Thanks to Carl”

Helpful Report

Posted 2 years ago

Hey there - Thank you for the wonderful review! We are so glad to hear that you received your refund with the help of Carl. Have a Happy Holidays! -Lyst

Posted 2 years ago

“I am not satisfied, because they mark the order as it was delivered and the communication is a problem because they do not have a number for one to call, do not check here again”

Helpful Report

Posted 2 years ago

Hi there - I'm sorry to hear that you haven't received your order yet. A member of our Customer Care has been in touch with you to assist you here. Best, Lyst

Posted 2 years ago

“Stop send me messages! No more spam!!!!”

Helpful Report

Posted 2 years ago

Hey there - Apologies for the inconvenience this has caused. A member of our Customer Care has reached out to assist you on how to unsubscribe to emails. Best, Lyst

Posted 2 years ago

“I been charged twice They didn't give me my money back I been emailing them”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear that you have been charged twice for this order. A member of our Customer Care has reached out to help you here. Best, Lyst

Posted 2 years ago

“Customer service was very good. I received a prompt response to my query.”

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Posted 2 years ago

Hi Tess - Thank you for the 5-star review! We are so glad to hear that you are satisfied with our service. Have a great day! -Lyst

Posted 2 years ago

“Quick polite replies to queries. Put me in contact with someone who helped.”

Helpful Report

Posted 2 years ago

Hey there - Thank you for the 5-star review! We are glad to hear that we were able to help you here. We can't wait to welcome you back soon! -Lyst

Posted 2 years ago

Lyst is rated 3.8 based on 1,725 reviews