Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m trying to return a item that I bought from one of Lyst “Vitkac.com” and I already send 5 email and Lyst keep sending me emails and saying that Vitkac will contact me with my return details but Vitkac never contact me back and Lyst keep ignoring me. I don’t know how to return my item because Vitakc never send me email with my order number details. It is very sad how Lyst is behaving because I’m a client for years and I never had problem before.”

Helpful Report

Posted 3 years ago

Hello there, I am so sorry for this experience. A member of our Customer Care has been in touch with you now to assist you with this. Again, apologies for the inconvenience this has caused. Best, Lyst

Posted 3 years ago

“Advertised a jacket on sale. I placed my order and received confirmation only to receive another email saying technical issues. My order was cancelled an i was sent a link to purchase the item for full price. Sent emails to customer service still waiting on a response”

Helpful Report

Posted 3 years ago

Hi Courtney - I am so sorry to hear that your order was cancelled. A member of our Customer Care has reached out to assist you with this. Best, Lyst

Posted 3 years ago

“I want my refund back thank you”

Helpful Report

Posted 3 years ago

Hi Taslima - I am sorry to hear that you haven't received your refund yet. A member of our Customer Care has reached out to you to assist you here. Apologies for the inconvenience this has caused. Best, Lyst

Posted 3 years ago

“I have contacted customer service and am getting a run around as to who can resolve my problem.”

Helpful Report

Posted 3 years ago

Hey there - I am so sorry to hear that you had this experience. A member of our Customer Care has reached out to assist you further here. Again, apologies for the inconvenience caused. -Lyst

Posted 3 years ago

“not very helpful”

Helpful Report

Posted 3 years ago

Hey there, thanks for your review. We apologize for the inconvenience. A member of our customer care team has reached out to further assist you with your concern. Have a nice day - Lyst

Posted 3 years ago

“Sent item but ut was too big, sent it back onbtge same day i received it. Tracked item by post andvtge warehiuse received the item a day later. Weeks on Lyst has still not refunded me, they continually send me thd same emails tellinb me tgey have mg item and within 48hrs-72hrs my money will be in my account! I am still waiting, think before you buy as you may not geg youf money back.”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your review. We're sorry to hear about what happened to your order & the delay on the refund. A member of our customer care team has reached out to inform you that your refund has now been processed by the retailer. Have a nice day - Lyst

Posted 3 years ago

“they sent me the wrong number of sneakers”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your review. We're sorry to hear that you've received the wrong size for your order. A member of our customer care team has reached out to further assist you with this issue. Have a nice day - Lyst

Posted 3 years ago

“I had no help with a return. I sent many emails to Lyst but they did not help me”

Helpful Report

Posted 3 years ago

Hi there - I am sorry to hear that you were not assisted with your return. A member of our Customer Care has been in touch with you to resolve this. Apologies for the inconvenience. -Lyst

Posted 3 years ago

“Ya no quiero tener la aplicación por que no me gusta”

Helpful Report

Posted 3 years ago

Hi there - A member of our Customer Care has reached out to you to resolve this issue. Apologies for the inconvenience. Best, Lyst

Posted 3 years ago

“Why is I order from Amazon I get the wrong size wrong colour, They sent me the same sneakers twice”

Helpful Report

Posted 3 years ago

Hi there - I am sorry to hear that you received the wrong size and color! A member of our Customer Care has reached out to you to resolve this issue. Apologies for the inconvenience. Best, Lyst

Posted 3 years ago

“Mistakely order wrong size Wanted to change shoe size or cancel the order so I can place new order but it didn’t work”

Helpful Report

Posted 3 years ago

Hi there - I am sorry to hear that your order couldn't be updated nor cancelled. A member of our Customer Care has reached out to you to further assist you on this. -Lyst.

Posted 3 years ago

“Site is a joke. Sent me a link to a page that is not even alive then so called similar items, wallets and tiny bags when I want luggage. Waste of time!”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your review. We're very sorry to hear that the product link sent to your email isn't working. A member of our customer care team has reached out to assist you further with this concern. Again, our apologies for the inconvenience - Lyst

Posted 3 years ago

“Whats wrong is item has been paid for $72 to a site redirected to from your site and now you want to distance yourselfs from that’s what wrong”

Helpful Report

Posted 3 years ago

Hi Je - I am so sorry for this inconvenience. A member of our Customer Care has reached out to you to assist with this. -Lyst

Posted 3 years ago

“I ordered my bag and it said it was delivered and i haven’t received it! I am so disappointed because this was supposed to be a birthday gift! I think this is a scam”

Helpful Report

Posted 3 years ago

Hey there - thanks for your review. We're very sorry to hear that you haven't received your item. One of our customer care agents is currently handling your request to assist with this issue. Again, our apologies for the inconvenience & thank you for your understanding. - Lyst

Posted 3 years ago

“ordered £600 item debited money and then said 1 hour later we have cancelled it but we will keep you money for 5 to 7 days disgraceful - almost criminal - taking money under false pretences”

Helpful Report

Posted 3 years ago

Hey Mark, thanks for your review. We're sorry to hear that your order was cancelled and the pending charge has not been cleared from your account. One of our customer care agents will reach out to you to further explain this. Again, our apologies for the inconvenience. - Lyst

Posted 3 years ago

“LYST lists stores that OVERPRICE their goods. CETTIRE a store that lists Dr. Marten boots at almost $100. above retail then put them "on sale"...and LYST highlights the store. I will no longer look at LYST recommendations because they apparently don't care which stores they represent.”

Helpful Report

Posted 3 years ago

Hi Diane, Thanks for your review. We're very sorry to hear about the price difference you've seen from Cettire. One of our customer care agents is currently handling to assist you with this issue. Again, our sincerest apologies for the inconvenience - Lyst

Posted 3 years ago

“refunds, i cant receive my order ... its been a month”

Helpful Report

Posted 3 years ago

Hi Chahil - I am so sorry to hear that you still haven't received your order. A member of our team has contacted you directly to assist you with this. Again, apologies for the inconvenience. -Lyst

Posted 3 years ago

“Please print this. You are not to be trusted in my opinion. You daisplay St. John Pants at £144 for over two weeks on your website, but when one is directed to Gilt the price is £202. When one contacts both you Lyst and Gilt ....you each blame the other for the discrepancy. Not to be trusted.Bad experience.”

Helpful Report

Posted 3 years ago

Hi Madeline - We sincerely apologise for this experience. A member of our Customer Care has reached out to assist you with this issue. -Lyst

Posted 3 years ago

“Lyst lists St John Pants for £144. for over 2 weeks. When one is transferred to Gilt the price is £202. Both blame each other for the discrepancy in pricing. I live in The United Kingdom where the rule of law is that if a price is on an article, then that is the price one pays. Very disappointed in the behaviour of Lyst and Gilt. Lyst tried to be helpful but both Companies not honest with me. Lyst and Gilt to be avoided. Very disappointing. Madeline Egan”

Helpful Report

Posted 3 years ago

Hi Madeline - I am so sorry to hear that you've seen a price discrepancy on Lyst. A member of our Customer Care has reached out to help you with this. -Lyst

Posted 3 years ago

“Absolutely unprofessional. I enquirer about an item that was limited in stock and Lyst did not make a sense of urgency and suggested that I purchase other items remotely unrelated to what I wanted. After expressing that I wasn’t interested in items that were suggested. Lyst continued with the charade. Totally unprofessional and not intuitive to the needs of customer.”

Helpful Report

Posted 3 years ago

Hey Lewis, Thanks for your feedback. We are sorry to hear that the item you're interested in is out of stock and you keep receiving marketing emails suggesting similar items. One of our customer care agent has reached out directly to assist you with this concern. Again, apologies for the inconvenience. - Lyst

Posted 3 years ago

Lyst is rated 3.8 based on 1,725 reviews