Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had problems trying to get through to Roman Original regarding a refund. Eventually got through to Ruth at Lyst who was extremely helpful and resolved the situation. Very impressed with the service. Thank you”

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Posted 2 years ago

Hey Jeannie - thank you for the 5-star review! We're glad to hear that Ruth was able to help you here. Have a great day!

Posted 2 years ago

“I had the pleasure talking to Ruth! Ruth, is amazing! Ruth was so informative and patient with my situation!”

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Posted 2 years ago

Hey there - thank you for the 5-star review! We're glad to hear that Ruth was able to help you here. Have a lovely day!

Posted 2 years ago

“One word, Daniela! Give her a raise you’re lucky to have her.”

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Posted 2 years ago

Hey there - Thanks for the 5-star review! We're so glad to hear that you were happy with the service Daniela gave you. Have a great day!

Posted 2 years ago

“Fantastic dialogue with Carl. Informative and great customer service. Have not received goods yet but on route as per delivery plan.”

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Posted 2 years ago

Hey Peter - thanks for the fantastic review! We're so happy to hear that Carl was able to help you here. Have a great day!

Posted 2 years ago

“Very good and quick service . Thanks a lot”

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Posted 2 years ago

Hey there, thanks for your 5-star review. we are glad to hear that you're pleased with our service. Have a great day - Lyst

Posted 2 years ago

Hey there - thanks for the 5-star review! We're so glad to hear that you are happy with our service. Have a great day!

Posted 2 years ago

“Ruth and I believe Trevor from Customer Support plus Carl Shop Manager(?)provided excellent assistance during my questions concerning a pair of Armani jeans. I required a High Waisted pair and all went the extra mile contacting Armani for dimension confirmation before I purchased.Would use Lyst again. Thanks.”

Helpful Report

Posted 2 years ago

Hey Steve - thanks for the excellent review! We're so glad to hear that Ruth and Carl were able to help you here. Happy shopping!

Posted 2 years ago

“I ordered twice from them. My first experience was excellent. I received my item earlier than expected and communication was on point. My second item, I didn't really get communication from the seller, my item arrived late and communication suck. Lyst helped me out greatly with that though. They communicated with the seller for me and my item actually came the next week. I had to return it because my event passed. I will continue ordering though. I won't let that experience stop me. Thank you”

Helpful Report

Posted 2 years ago

Hey there, thanks for the great review! We're so pleased that you had a great first experience and look forward to assisting you with your next order too. Have a great day - Lyst

Posted 2 years ago

“I was new to the website and had a question about ordering. I contacted customer service via email and the response from Ruth was quick, thorough, and easy to understand which answered my question! Ruth also followed up to make sure all was well. VERY IMPRESSIVE!!”

Helpful Report

Posted 2 years ago

Hey there, thanks for your review! We're always happy to help and are so pleased Ruth was able to get this sorted for you! Cant wait to have you shop with us soon. - Lyst

Posted 2 years ago

“Replies are completed effectively and fast, they are very nice and try to be as of much assistance s they can. I will definitely order from here again”

Helpful Report

Posted 2 years ago

Hey there, thanks for your review! We were so happy to be able to help. Looking forward to having you shop with Lyst again. Have a great day - Lyst

Posted 2 years ago

“Answering Quickly”

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Posted 2 years ago

Hey Damaris, thanks for your 5-star review. we're pleased that we're able to assist you with your order. Have a lovely day - Lyst

Posted 2 years ago

“I originally had an issue with my order but upon contacting them it was quickly resolved and my shoes came the next day! Would use again”

Helpful Report

Posted 2 years ago

Hey there, thanks for your review! we are glad to hear that we are able to assist with your order. hope you'll love your shoes! Have a great day - Lyst

Posted 2 years ago

“Quick response to my email But never answer my question . This was repeated several times, with asking how Lyst did. Which was nothing.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your feedback. We're truly sorry that you have encountered an error whilst shopping with Lyst. We value your feedback as we work to continuously enhance and improve features on Lyst to offer the best service.

Posted 2 years ago

“Immediate response and clear feedback. The only reason I’m not giving them 5 stars, is because they need to crack down on Amazon for giving them incorrect pricing.”

Helpful Report

Posted 2 years ago

Hey Eric, sorry to hear that you encountered an issue while shopping with Lyst. Please be advised we have forwarded your query to the appropriate team. Have a great day!

Posted 2 years ago

“Excellent. Extremely QUICK response providing advice in a professional manner.”

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Posted 2 years ago

Hey Denise, thanks for your 5-star review! We are so happy that we were able to help you and resolve your query. Have a great day - Lyst

Posted 2 years ago

“Customer support Hannah provides very poor service and for weeks failed to respond or rectify the issue. Rather than engage tech support she wanted me to repeat answers I’d already provided 3 times and do her job by loading and unloading the app when I had already stated I had done it a thousand times The app is still not working and for over 3 weeks I’ve had no response but a request to provide feedback.”

Helpful Report

Posted 2 years ago

Hi there, we sincerely apologise for the inconvenience this has caused you. A member of our Customer Care has reached out to help you here. Have a great day.

Posted 2 years ago

“Perfect service when my package dus not arrive”

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Posted 2 years ago

Hey there, thanks for your 5-star review! we are glad to hear that we're able to assist you with this. Hope your order will be with you soon! Have a great day - Lyst

Posted 2 years ago

“Absolutely useless in assisting me to get my refund over £100 from Roman after goods were returned and received by Roman over 21 days ago Only thing they do is respond to tell you that the retailer is having problems and then when you are still trying to get your money refunded they send a message saying they were happy to assist you !!!!! Really assist me in what I m still awaiting my money with no response from the retailer I really don't understand their purpose utter frustration and waste of time”

Helpful Report

Posted 2 years ago

Hey Rhona, thanks for your review! we are sorry to hear about the delay in processing your refund from the retailer. A member of our customer care team has reached out to assist you further with this. Apologies for the inconvenience - Lyst

Posted 2 years ago

“Excellent job! Chris helped me a lot in refund. Very kind and intelligent . I really appreciate it. Thank you!”

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Posted 2 years ago

Hey there, thanks for the 5-star review! we are pleased that you are satisfied with the level of service you've received from Chris. As always, feel free to reach out to our team if you have other questions. Have a lovely day - Lyst

Posted 2 years ago

“great service”

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Posted 2 years ago

Hey there - Thank you for the wonderful review. We're glad to hear that you appreciate our service. Have a great day! -Lyst

Posted 2 years ago

“I’m still waiting for my jumper which I ordered 5 weeks ago”

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Posted 2 years ago

Hi Dan, sorry to hear that you still haven't received the jumper you order. A member of our Customer Care reached out to you to resolve this. Have a great day!

Posted 2 years ago

Lyst is rated 3.8 based on 1,725 reviews