Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

Company Reviews

Questions

Visit Website

Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

Write Your review

Tell us how Lyst made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lyst has been no help in the refund process. They’re seller - Accent - send the wrong size but requires a $60+ return label for a $90 purchase. We will NEVER deal with either party again.”

Helpful Report

Posted 2 years ago

Hello Steves, thanks for your review. We're sorry to hear that you need to pay for the returning an item. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst

Posted 2 years ago

“I received the wrong size shoes and it’s a running around there’s no contact number just text email no results of confirmation”

Helpful Report

Posted 2 years ago

Hello Karla, thanks for your review. we're sorry to hear that you have received the incorrect size for your order. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst

Posted 2 years ago

“I received the wrong size shoes and it’s a running around there’s no contact number just text email no results of confirmation”

Helpful Report

Posted 2 years ago

Hey there, Thanks for your feedback. Sorry to hear that you received the wrong size shoes. A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience. Lyst

Posted 2 years ago

“I have ordered some items on December 6 and I have not received any of my packages.”

Helpful Report

Posted 2 years ago

Hey Rosa, Thanks for your feedback. Sorry to hear that you still haven't received your order. A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience. Lyst

Posted 2 years ago

“poor service and useless feedback”

Helpful Report

Posted 2 years ago

Hey Ben, Thanks for your feedback. Sorry to hear that you weren't able to get the help you needed to find the item that you were looking for. A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience. Lyst

Posted 2 years ago

“I never received my order what’s going on”

Helpful Report

Posted 2 years ago

“I bought a fake product from your platform. So sad.”

Helpful Report

Posted 2 years ago

Hi Grace! Thanks for your review, Please be assured that all items on Lyst are authentic and we partner with some of the world's best-known retailers and brands such as Gucci, Net-a-porter and Farfetch etc. Lyst only works with retailers and designers who we know carry authentic stock and deliver a great shopping experience. If you have any questions about authenticity please contact the retailer or brand stocking the item directly. (The retailer's name can be found on the product page). Thanks again and if you have any other questions please contact us at customercare@ly.st. Lyst

Posted 2 years ago

“I placed the order on December 12 I still haven’t received my package or no information on my package this is really sad. I’ve been reaching out and no one has not contacted me back yet I sent over 30 emails is that 5 to 7 days shipping I have received nothing. 😖🤯🤬🤬😤”

Helpful Report

Posted 2 years ago

Hey Kia, Thanks for your feedback. Sorry to hear you haven't received your order. A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience. Lyst

Posted 2 years ago

“حدثت مشكله في الطلب واريد الاسترجاع”

Helpful Report

Posted 2 years ago

Hey Hinad, Thanks for your feedback. Sorry to hear you encountered an issue with your order. A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience. Lyst

Posted 2 years ago

“I placed an order on December 24, I never received it, I communicate with them by mail and they do not respond to my Questions. I demand refund #68331”

Helpful Report

Posted 2 years ago

Hey Katerin, thanks for your feedback. A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience - Lyst

Posted 2 years ago

“i still haven’t got my order #68377 on dec 25 for 331$ 448 Chestnut Ln i want a refund”

Helpful Report

Posted 2 years ago

“The worst customer service ever! There is no number to speak with company directly, no response after sending numerous emails, placed orders over 1 month ago and have received nothing!”

Helpful Report

Posted 2 years ago

Hi Nikia, we're so sorry to hear that you still haven't received your order. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience this has caused you.

Posted 2 years ago

“Poor customer services”

Helpful Report

Posted 2 years ago

Hey there, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst

Posted 2 years ago

“Poor customer service I brought a item the item never came I never received an email I’ve been reaching out for three weeks have not spoken to anyone yet. Bad for business. The whole three weeks I’ve been emailing customer service because they have no phone number it’s just been a computer emailing me back.”

Helpful Report

Posted 2 years ago

“Terrible communication on late orders.”

Helpful Report

Posted 2 years ago

Hey Reginald, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst

Posted 2 years ago

“You have deducted too much from my refund”

Helpful Report

Posted 2 years ago

Hey there, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst

Posted 2 years ago

“Placed an order and did not get an email. When I contacted LYST they kept saying they can not do anything and to contact the company. The company was not able to help. DO NOT ORDER FROM LYST. It is a headache. Finally received the ITEM and I want to return it and the company has no record of it.”

Helpful Report

Posted 2 years ago

Hey Leah, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst

Posted 2 years ago

“Paid 400 dollars for shoes, and they never came”

Helpful Report

Posted 2 years ago

Hey Benjamin, thanks for your review. A member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst

Posted 2 years ago

“Wrong item sent. I have asked when the original item will be delivered. Very slow response to emails etc. will never use this company again and I suggest no one else does”

Helpful Report

Posted 2 years ago

Hey there, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst

Posted 2 years ago

“No me ayudaron en nada. Quiero soluciones”

Helpful Report

Posted 2 years ago

Hey there - we're sorry to hear that. A member of our Customer Care team has reached out to assist you here. Apologies for any inconvenience caused.

Posted 2 years ago

Lyst is rated 3.8 based on 1,725 reviews