Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong item was sent and I had to contact customer service several times before getting a response. They were of NO HELP!!!”

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Posted 8 years ago

Hi Janelle, Thank you for your feedback. I am so sorry to hear you have not heard back from the retailer. It has clearly been a disappointing experience and I completely understand your frustration. Please be assured we have now contacted the retailer and will report back to you as soon as we have a response. I see you have also been dealing with our customer care team directly and if you have any questions in the meantime please do not hesitate to contact us. All the best, Benedict

Posted 8 years ago

“Could not find where I could ship to different address. Maybe I did not look hard enough. But found the product I was so looking for.”

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Posted 8 years ago

“Interface of the app could work much better, just as the desktop version. But I'm enjoying the vast range of products and designers to are on offer.”

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Posted 8 years ago

“I've really enjoyed ordering from Lyst. I ordered two pairs of boots and the actual order process was so quick and easy and I love that I got a confirmation email from the retailer themselves and Lyst - this is fabulous and really shows how thorough Lyst are. I then got an email from the retailer to say that my items have shipped and a date for when they will arrive and I'm really pleased with the fact that I can login to my Lyst account and see that my order was 'successful'. According to both Lyst and the retailer, my order will be coming early next week which is incredibly efficient and pleasing, especially considering that I believe my order is coming from Hong Kong AND I can track this from Hong Kong all the way to the UK. Overall, I am so pleased to have shopped with Lyst. I'm so excited for my items to arrive and I can't wait to shop with Lyst again - it's so handy to have all of my favourite designers in one place AND Lyst seems to have other items that places such as Net-a-Porter and Matches have sold out of! Fantastic!!”

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Posted 8 years ago

“I am most concerned as I still have not received the top that I ordered. Please help me by telling me when it will arrive . Thank you”

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Posted 8 years ago

Hi Ann, Thank you for your feedback. I am so sorry to hear that you have not received your order. Please be assured I am now investigating this with the retailer and as soon as I have a response I will contact you directly. I look forward to speaking with you. Best Wishes, Benedict

Posted 8 years ago

“Arrived very quickly, good quality Bit disappointed with overall packaging - thought it may have come in a box?”

Helpful Report

Posted 8 years ago

Hi Niki, Thank you for your email and your recent order with us. To explain, Lyst works with accredited retailers all over the world in order to offer a wide range of products to our customers. These are the same products you see on their own site and all orders are fulfilled, processed and packaged directly by the retailer themselves. I am so sorry to hear of your disappointment and I thank you for your feedback. Please be assured I have passed your comments onto the relevant teams for their information. Please do not hesitate to contact me if you have any further questions. Enjoy the rest of your week. Best wishes, Benedict

Posted 8 years ago

“The goods I purchased were first class the delivery was excellent will definitely be shopping here again”

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Posted 8 years ago

“The order could not be completed as the item was out of stock. Surely items should not be placed for sale if they are not available.”

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Posted 8 years ago

Hi Julie, Thanks for your feedback and for alerting us to this matter. I am so sorry to hear that your order could not be processed and I completely understand your frustration. Please be assured that our engineers have now removed the unavailable size from our site and I sincerely apologise for the inconvenience. I can confirm you have not been charged for this order. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shirt become available again. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 8 years ago

“No sign of the goods yet. Minimal communication. Cannot recommend service. so far.”

Helpful Report

Posted 8 years ago

Hi Alan, Thank you for your feedback and your recent order with us. After investigation I can confirm that shipping with this retailer takes 2-5 working days as displayed on your confirmation email and therefore your order will arrive with you by Friday at the latest. Please be assured that a conformation email was sent to you on Saturday when you placed your order. We sent a further email yesterday to inform you that the retailer had accepted your order. It is possible these emails have gone into your junk mail, please accept my sincere apologies if this is the case. Please be assured that the retailer will contact you directly once your order has been dispatched. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 8 years ago

“got 100 spam mails in 3 days. order was cancelled due to lack of product availability.”

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Posted 8 years ago

“I love this site. Already recommended it to friends.”

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Posted 8 years ago

“Great service quick delivery !!! Will defiantly use again .”

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Posted 8 years ago

“I thought the website was great and good value for money on top brands”

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Posted 8 years ago

“Seemless. Was a bit nervous as I have never used them before. Didn't know anyone that had used them. But guess what, it was great.”

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Posted 8 years ago

“You had for sale an item that was out of stock had to go through all the payment only to receive an email the next day to say it was out of stock. Hope I'm not charged”

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Posted 8 years ago

“Great things that I couldn't find elsewhere. And very quick delivery. Brilliant.”

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Posted 8 years ago

“Very good service and quick delivery”

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Posted 8 years ago

“Just taken receipt of a Alexandra McQueen umbrella, fantastic quality, excellent service from Lyst in Hong Kong, thank you”

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Posted 8 years ago

“Ordered Saturday morning, it's now Thursday and still no item, in this day and age of internet shopping this is a far too long-winded process.”

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Posted 8 years ago

“Haven't received my order yet , but the app is great they have a much wider range of products and unlike other places they actually have the sizes of clothing that I am after.”

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Posted 8 years ago

Lyst is rated 3.8 based on 1,725 reviews