Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just got my dress now and size is very well for me, Thanks for suggestions about how I can choose an excellent size !”

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Posted 2 years ago

Hey Aren - Thank you for the review. We're happy to hear that the dress fits you great! Have a great day. -Lyst

Posted 2 years ago

“I'm tired of being passed from pillar to post , I simply want a replacement for my broken earrings, I've provided proof of purchase and yet am still no further forward”

Helpful Report

Posted 2 years ago

Hi Kirstin - Thank you for reaching out. A member of out Customer Care has reached out to assist you here. Best, Lyst

Posted 2 years ago

“I ordered a product and paid for it to find put the order was cancelled as you had sold out Disappointing but wonderful customer service from Hannah”

Helpful Report

Posted 2 years ago

Hey there - Thanks for your feedback! We are very sorry to hear about the cancellation of your order but it's great to hear that Hannah was able to assist you with your concern. Have a nice day - Lyst

Posted 2 years ago

“Cannot make my purchase”

Helpful Report

Posted 2 years ago

Hey there - We're sorry to hear that you are having trouble shopping at Lyst! A member of our Customer Care has reached out to help you here. Best, Lyst

Posted 2 years ago

“How I send returns I don’t have your addresses”

Helpful Report

Posted 2 years ago

Hi there - thanks for reaching out! A member of our Customer Care has contacted you to assist you with your return. Best, Lyst

Posted 2 years ago

“I requested help with an order mistake, when the company was not responding. Got a response from Lyst within a few minutes!!”

Helpful Report

Posted 2 years ago

Hey there - Thank you for the review. We're glad to hear you are happy with our service! Have a great day! -Lyst

Posted 2 years ago

“Paid for and ordered a product advertised on their website that wasn’t in stock :(”

Helpful Report

Posted 2 years ago

Hi there - We're sorry to hear that the item you ordered was out of stock. A member of our Customer Care will reach out to you for further assistance. Again, our sincerest apologies for the inconvenience this has caused. Best, Lyst

Posted 2 years ago

“I am very happy with my feedback from Ruth. She always answers my questions politely and promptly.”

Helpful Report

Posted 2 years ago

Hey Nicole! - Thank you for the excellent review! We are so glad to hear that you are happy with Ruth's service. Have a great day! -Lyst

Posted 2 years ago

“I returned an item And requested a refund And it was sorted straight away, no problem, Thanks.”

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Posted 2 years ago

Hello there! Thanks for your review, we're happy to hear you're satisfied with our services. Have a great day. Hannah

Posted 2 years ago

“Responded quickly to my questions.”

Helpful Report

Posted 2 years ago

Hey there! - Thank you for the excellent review! We are so glad to hear that you are happy with our service. Have a great day! -Lyst

Posted 2 years ago

“Ordered something last night Woke up this morning told it there was an error order been cancelled Again this morning made another order same error What a joke of a company Contacted lyst customer services who asked me for my order numbers gave them it and absolutely no response what so ever. What a pathetic sham of a company. Please be aware don’t ever shop from these people again”

Helpful Report

Posted 2 years ago

Hi there - We're so sorry to hear that your orders have been cancelled twice. A member of our Customer Care has reached out to you to further assist you here. Again, our sincerest apologies for the inconvenience this has caused. Best, Lyst

Posted 2 years ago

“Great customer care”

Helpful Report

Posted 2 years ago

Hey there! - Thank you for the excellent review! We are so glad to hear that you are happy with our service. Have a great day! -Lyst

Posted 2 years ago

“Beyond shocking. Ordered some trainers. After a full week without any shipping confirmation I chased it up to be told the item is out of stock. I was asked do I want a refund?? Well yes!! Took 2 weeks to receive a refund and during this time lyst had also made duplicate pending transaction on my account 3 times already. Even now after a full 34 days after placing my initial order I still have a pending payment for over £400. This company is a total joke and avoid it. Just order directly from a know retailer.”

Helpful Report

Posted 2 years ago

Hey Jordan, thanks for your feedback. We are sorry to hear what happened to your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst

Posted 2 years ago

“Cancelled my order and didn’t get my refund I ordered it in November it cancelled December 13 and they said 1-5 days the refund would be processed it’s now January and I still haven’t gotten my refund and they keep sending me the same emails over again”

Helpful Report

Posted 2 years ago

Hey Onecia, We are sorry to hear that you still didn't receive your refund. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst

Posted 2 years ago

“Where is my ORDER”

Helpful Report

Posted 2 years ago

Hey there, We are sorry to hear that you still didn't receive your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst

Posted 2 years ago

“I ordered a gucci handbag spend $1249.00 dollars and did not get my merchandise, so to my understanding they stole my money.”

Helpful Report

Posted 2 years ago

Hi Maury, thanks for your feedback. We are sorry to hear that you haven't received your order. A member of our customer care team has reached out to you to provide an update about your order. our apologies for the delay & inconvenience. - Lyst

Posted 2 years ago

“I have an order in for Puma Janies and have paid for it through Pay Pal. I ordered what was being advertised and paid for my order then I received message that the shoes were unavailable and a list of other shoes from Puma, which I'm not interested in so wrote to not be shown other items when I was just interested in my paid order. No reply to how long they will keep the money before shoes are available. Also if not available why were they listed for sale. Just waiting to see what happens. C. Church”

Helpful Report

Posted 2 years ago

Hey Carol, thanks for your feedback. We are sorry to hear what happened to your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst

Posted 2 years ago

“CAN YOU SEND ME LINK TO REST MY PASSWORD AS I CAN NOT ACCESS MY ACCOUNT”

Helpful Report

Posted 2 years ago

Hi there! Thank you for leaving a review and sorry to know that you are having trouble accessing your account. A member of our customer care team will reach out to you to further assist you with this concern. We sincerely apologise for the inconvenience this has caused you. Lyst

Posted 2 years ago

“Can't get an answer on how to exchange a pair of shoes because of the sizing is wrong. DO NOT ORDER FROM THIS SITE!!”

Helpful Report

Posted 2 years ago

Hi Gabriel - I am sorry to hear that you received the wrong size for your order. A member of our Customer Care has reached out to assist you on how to exchange the item. Best, Lyst

Posted 2 years ago

“Found a Valentino wallet on your website. Went to buy it and was unable to check out and pay for it. My wife also tried and experienced the same problem. By the time I received your email the next day, the item was sold out. Too much of a hassle buying from Lyst. Will purchase our luxury items elsewhere.”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear that you had this experience on Lyst. A member of our Customer Care has reached out to assist you here. Best, Lyst

Posted 2 years ago

Lyst is rated 3.8 based on 1,725 reviews