Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Try to make a purchase and both my credit cards or deny when there’s no issue with my credit cards.”

Helpful Report

Posted 3 years ago

Hey there, Thank you for your feedback. I am very sorry to hear that there has been an issue with the payment method you've used in placing an order. A member of our customer care team will be contacting you to assist further with this concern. Apologies for the inconvenience - Lyst

Posted 3 years ago

“I was looking for my delivery on a pair of Face Masks that were bought from Lyst.com, and they delivered my package as soon as they were able to, and I finally received them, and are very happy with my order. I Thank Bruno, the Lyst Rep. for going out of his way in making my experience a happy one.”

Helpful Report

Posted 3 years ago

Hi Karla - Thank you for the 5-star review! We are glad to hear that Bruno was able to help you. Have a great day! -Lyst

Posted 3 years ago

“Speedy response to my enquiry, and follow up to check outcome. Very Pleased with the customer service. Would definitely recommend Lyst to my contacts.”

Helpful Report

Posted 3 years ago

Hey Michael - Thank you for the excellent review! We are so glad to hear that you are happy with our service. Happy shopping! -Lyst

Posted 3 years ago

“I made an order on August 2, 2021 for the Adidas Face Masks from Lyst.com, and after 3 days of calling and sending Emails to see when and what day I will receive it, I finally received my item in the mail today August 14, 2021. Great I am happy now I got my item.”

Helpful Report

Posted 3 years ago

Hey Karla - thank you for the feedback. We are so glad to hear that you finally received received the item. Have a great day! -Lyst

Posted 3 years ago

“I bought a pair of Adidas Face Masks from Lyst.com on August 2, 2021, and haven't received any info on when I should be receiving my order, and have made several attempts to get in contact with this Company, and have been ignored, and no-one has gotten back to me to say where my order is. I don't like to be ignored especially when I pay for an item, and don't get any info of when I should receive it, or a tracking or order number for said item. I need to know where is my package ?????. en quote.”

Helpful Report

Posted 3 years ago

Hi Karla, I am sorry to hear that you still haven't received your order and that you haven't received a response yet. A member of our Customer Care Team has been in touch with you to assist you with this matter. Apologies for the inconvenience caused. -Lyst.

Posted 3 years ago

“Customer service was very quick”

Helpful Report

Posted 3 years ago

Hey Saranga - Thank you for the positive review! We are glad to hear that you are satisfied with our service. Happy shopping! -Lyst

Posted 3 years ago

“It have been 2 weeks and still have not recieved my shoes! Ugh it's only so frustrating because I'm so excited to start wearing them!!!”

Helpful Report

Posted 3 years ago

Hi Toni, sorry to hear you haven’t received your order from the retailer. We have now escalated this with the retailer and asked for the current status of your order. A member of our Customer Care Team has reached out to you to assist you with your concerns. -Lyst

Posted 3 years ago

“I bought the pant thank you for showing it me you help me a lot”

Helpful Report

Posted 3 years ago

Hi Lucille , Thank you for the 5-Star review. We are happy to hear that you are satisfied with our service. Have a great day! -Lyst

Posted 3 years ago

“Terrible communication with customer care”

Helpful Report

Posted 3 years ago

Hi there, I am so sorry to hear that you are not satisfied with our service. A member of our Customer Care Team has reached out to you to assist you with your concerns. -Lyst

Posted 3 years ago

“Stay away. Rob dogs. Don’t care about customers.”

Helpful Report

Posted 3 years ago

Hi Aaron - I am so sorry to hear that you are not satisfied with our service. A member of our Customer Care Team has reached out to you to assist you with your concerns. -Lyst

Posted 3 years ago

“The people they retail for aren’t reliable and the order I placed never turned up with no communication from the retailer or Lyst. Unable to get hold of the retailer, I contacted Lyst only to be given the retailers details and explaining they basically can’t do anything. I would not order from here ever again. Seems like a scam. I have contacted the retailer now and see if I ever get a response. I don’t know why no one is taking responsibility for an item I placed an order for through their app.”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We're very sorry to hear that. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. A member of our team will contact you directly to assist you. Also, please feel free to email us on customercare@lyst.com for any feedback you'd like to give, Lyst!

Posted 3 years ago

“Hello I am very happy to contact you because of me running I did not incur received my delivery My name is bouchouik youness I live in BRANDS OF VALDECILLA 1PO2DCH TORRELAVEGA CANTABRIA 39300 Here is the order number of my order 1430721165744 thank you for your comprehension”

Helpful Report

Posted 3 years ago

Hi there - Apologies if anything went wrong this time. A member of our Customer Care has reached out to you to assist you with this. Best, Lyst.

Posted 3 years ago

“Positive service is good.”

Helpful Report

Posted 3 years ago

Hi there - Thanks for the wonderful review! We are so glad to hear that you are satisfied with our service. Happy shopping! -Lyst

Posted 3 years ago

“Service is very,very good I will be dealing with Lyst for a long time”

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Posted 3 years ago

Hi Leakibah - Thank you for the wonderful review! We are so happy to hear that you are satisfied with our service. Happy shopping! -Lyst

Posted 3 years ago

“Excellent service. Always updating me on what I was looking for. Keep up the good work.”

Helpful Report

Posted 3 years ago

Hey there - Thanks for the excellent review! We are so happy to hear that you are satisfied with our service. Happy shopping! -Lyst

Posted 3 years ago

“In French please”

Helpful Report

Posted 3 years ago

Hi there - Apologies if anything went wrong this time. A member of our Customer Care has reached out to you to assist you with this. Best, Lyst.

Posted 3 years ago

“I bought wrong thing...and they helped out and made it easy ...thks”

Helpful Report

Posted 3 years ago

Hi there - Thanks for the wonderful review! We are so glad to hear that you are satisfied with our service. Happy shopping! -Lyst

Posted 3 years ago

“Lyst are trying hard to get the size 8-5 trainers I would like in Tommy Jeans but no success yet”

Helpful Report

Posted 3 years ago

Hi Diane, Thank you for the 5-Star review. We're sorry to hear that the item you're looking for is still not available with our retailer - if you have queries please feel free to contact us at Customer-care@ly.st

Posted 3 years ago

“Thks so much..”

Helpful Report

Posted 3 years ago

Hey there - thanks for the 5-star review! We are happy to hear that you are satisfied with our service. Happy shopping! -Lyst

Posted 3 years ago

“Do not help with a payment plan. Do not understand what I am asking. Not good communication”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your review. We are sorry to hear about the misunderstanding. One of our customer agents will reach out to further assist you with this concern. - Lyst

Posted 3 years ago

Lyst is rated 3.8 based on 1,725 reviews