Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good shoes Arrived in 2days”

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Posted 9 years ago

“Love the bag I purchased and the quick delivery all for a good price!”

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Posted 9 years ago

“I got three pieces of unsolicited junk mail from you before I ever got confirmation that my items had shipped. If you shipped product as fast as you try to get more business, you might get more. But since trying to get every dollar from me is more important to you than customer service, I see little reason to do further business with you. Oh and I can't review the product because this review even showed before the shipping confirmation let alone my actual receipt of the product POOR Not like you even read these to begin with”

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Posted 9 years ago

“I do not like how if you make a mistake in your order there is no way to cancel it.”

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Posted 9 years ago

“Love Lyst! What a cool site - I love how I can choose my designer preferences and the amount of choices available. Very easy shopping experience and I will definitely recommend Lyst to all my family and friends!”

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Posted 9 years ago

“Order confirmation came fast from Lyst and Stella”

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Posted 9 years ago

“nice work”

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Posted 9 years ago

“Your product is very nice, your layouts are good as well. My only gripe is the price of the items, occasionally I find something I would consider buying. Keep up the nice work you're doing.”

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Posted 9 years ago

“Makes it easier to find clothing and shoes.”

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Posted 9 years ago

“The customer service was brilliant ! A big plus for this!”

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Posted 9 years ago

“I find that the website version of Lyst often stops scrolling when I use ut. I have to refresh the page in order to get it to work again. This happened to me several times during my last use, and it's quite annoying. Also would be good to have more filter options in the mobile app. E.g. I wanted to find a black t shirt. I could select t shirts, then short sleeved t shirts, but then there are no further filters that I can apply. I can do a search for 'black t shirt', but then that seems to give me both mens and womens t shirts.”

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Posted 9 years ago

Hi Richard, Great to hear from you! I am very sorry to hear you are having issues with the scroll function on our website. I would like to take some further information from you to pass onto our engineers for investigation. Regarding the mobile app, please be assured that the app is set to either mens or women's fashion and this function can be easily changed in your account. I will email you directly with further details. I look forward to hearing from you. Best Wishes, Benedict

Posted 9 years ago

“Perfect”

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Posted 9 years ago

“The cost of the trousers on teh website said £73 but at checkout it said £105 - and no clue given as to who to contact. I found the site very confusing.”

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Posted 9 years ago

Hi Jessica, Thanks for getting in touch. Please accept my sincere apologies for any confusion. I would like to investigate this on your behalf and will contact you immediately. I can confirm that the relevant contact information can also be found at the bottom of your conformation email sent on the 5th of October. Speak to you very shortly. Best Wishes, Benedict

Posted 9 years ago

“I found what I was looking for. I received an email confirmation with my order. Charlotte in customer service was very helpful with my questions. I am very satisfied overall. Thank you for the great experience:)”

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Posted 9 years ago

“Postage to high!”

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Posted 9 years ago

Hi Lee, Thanks for your feedback and your recent order with us. To explain, as Lyst works with retailers all over the world the postage cost will unfortunately vary depending on whether the order is being shipped internationally or not. Please be assured however we will always display the shipping cost at the checkout before you make your purchase. I can confirm that the prices for both the items and the shipping are set by the retailers directly and I apologise for any disappointment this has caused. If you have any further questions please do not hesitate to contact me directly on customercare@lyst.com and I will be happy to help. Enjoy the rest of your week! Best Wishes, Benedict

Posted 9 years ago

“There is a definite problem with your order history. First, I have nothing in my history, I click on order history and your sad face icon tells me I haven't purchased anything yet :(. But thing is, I have in fact placed two orders. Both were from the retailer YOOX. But since I didn't 'register' with them as I was redirected there by LYST, they too have zero record of my two purchases in their order history for me. I had to phone them and thankfully they had me on their computer but not on their site. I don't understand how you can have a shopping website that has no order history if you are redirected to a different retailer's store and not from you site's inventory. The history record should still be there and it should be easier to find. Also, It was difficult to navigate or to find my account info. Always Keep it simple, put "your account" somewhere in the side bar. It took me a long time to realize my account info was on the very top of the side bar. I thought it was just there to let me know it's me and I'm logged on. Here's another thing you can do that "revolve" a shopping sight I found by accident does. Listed Underneath each clothing item are the sizes that are still available. It's a huge time saver. As far as recommending you to a friend, I would definitely recommend your site. It's good in many ways. It could be great with just a little tech improvements. Navigation is as important as the amazing resources you provide. That's your strongest area. Tech could improve.”

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Posted 9 years ago

Hi Laura, Thanks for taking the time to share your thoughts with us. I'm very sorry to hear that you were unable to view your order history details in your account. Our order history page is currently undergoing improvements and I apologise for the inconvenience this has caused. Thank you for your feedback regarding site navigation it is really helpful and much appreciated. Please be assured I have passed your comments onto our engineers for their information. If you do have any further questions please do not hesitate to contact me directly on customercare@lyst.com and I'll be happy to help. Have a great weekend! Best Wishes, Benedict

Posted 9 years ago

“Nice shoes and clothing ????. Good prices ????”

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Posted 9 years ago

“Is very good”

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Posted 9 years ago

“Great”

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Posted 9 years ago

“great website - easy to navigate will for sure shop here again”

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Posted 9 years ago

Lyst is rated 3.8 based on 1,725 reviews