Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and quick services”

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Posted 8 years ago

“Wide range of fashion choice and easy purchase.”

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Posted 8 years ago

“Sold me something that wasn't in stock. Complete waste of time.”

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Posted 8 years ago

Hi Jonathan, Thank you for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. We do work hard to ensure all orders will be successful and appreciate your disappointment that the retailer was unable to fulfil your order on this occasion If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“still waiting for goods to be delivered”

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Posted 8 years ago

Hi Peter, Thank you for your message. I'm very sorry to hear of the delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured that I have now reached out to you directly to provide further information, and I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte

Posted 8 years ago

“I ordered shoes on Lyst.com from Menlook.EU 7 days ago. Although delivery was estimated at 2 to 5 days, I still havent received any news from Menlook regarding shipment. After contacting Lyst.com, they referred me to Menlook.EU to solve the problem, while Menlook.EU could not help telephonically and after 4 days has not responded to a query via their website. Taken together, poor service and poor communication.”

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Posted 8 years ago

Hi Gabriël, I'm so sorry to hear of your disappointment. As shipping is handled directly by the retailer, I would like to apologise that there has been a delay in your tracking information being sent to you. I see that you have also been in communication with our customer care team directly and I will ensure that your retailer tracking details are resent to you for your convenience. Best Wishes, Charlotte

Posted 8 years ago

“Slow delivery, hard to see when the order was actually sent and if the payment had been taken”

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Posted 8 years ago

Hi Ellie, Thank you for your feedback and your recent order with us. Please be assured that when an order is placed on Lyst.com you will receive an automatic email from us confirming that your order has been placed. I'm very sorry for any delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured however that your order was with them immediately. If you have any further questions please do not hesitate to contact us on customercare@lyst.com I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte

Posted 8 years ago

“Late delivery Can not request an online returns number”

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Posted 8 years ago

Hi Karen, I hope you are well and enjoyed your weekend! I can confirm that domestic shipping with this particular retailer takes 4-6 working days, however, I am pleased to confirm that in this instance your order arrived with you within this period. Please be assured that I have now contacted you directly regarding your returns request. Best Wishes, Charlotte

Posted 8 years ago

“I love the quality and the pricing of all the merchandise! Everything that I have bought has been to my extreme satisfaction.”

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Posted 8 years ago

“Excellent swift service Always being kept informed on progress of order”

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Posted 8 years ago

“Good quality. Fair prices. Great customer service.”

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Posted 8 years ago

“The quality of my purchase was excellent and it arrived sooner than expected.”

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Posted 8 years ago

“Ordering was very easy and the delivery came quickly. Loved my purchase.”

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Posted 8 years ago

“Great prices, easy delivery!”

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Posted 8 years ago

“An entire week passed before they could tell me that the item I purchased wasn't available. By then I had missed other opportunities to purchase item at sale price from other vendors. I felt pretty blah with this first experience.”

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Posted 8 years ago

Hi Paola, Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer. Unfortunately, this particular retailer does not process orders at the weekend, and I’m so sorry for any inconvenience. Please be assured that your were not charged for this order and the money did not debit your account. I hope this helps explain, if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“Easy to order and received it very fast. Would recommend to anyone.”

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Posted 8 years ago

“It took a few days for the item to be dispatched from the original seller (Diesel) however the trainers I bought arrived safely and within 7 days after purchasing them. The box came in a sealed package to ensure the goods were safe.”

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Posted 8 years ago

“A very good shopping site.”

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Posted 8 years ago

“I love how Lyst brings all the different brands and styles you like together on one site, always alerting me of what is new. The spectrum is from the affordable to the top-of-the-line, and it's all great. I did have some issues trying to order clothes. My bank questioned my initial purchase, which seemed to cause my first payment to be rejected. Then my second attempt a computer glitch appeared to have stopped an order. Finally the third attempt it was sorted out after I contacted Lyst and Menslook, but I had to ask to receive a tracking email for the items I purchased - instead of receiving it automatically like the website said I would. Overall, I would say its been a great experience and I look forward to shopping on Lyst again! I think I mostly had technical issues because the clothes I was trying to order were from France, and I don't normally buy clothes from that far away.”

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Posted 8 years ago

Hi James, Thank you for your feedback and I apologise for any inconvenience caused. I’m pleased that our Customer Care team were able to resolve your query and help you to place your order. Please contact us at customercare@lyst.com if you have any further questions. Best wishes, Charlotte

Posted 8 years ago

“Very helpful cust svc. Responded to my color question promptly. Received my item in 2 days, beautifully packaged, in a garment bag. Will def keep Lyst on my list!”

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Posted 8 years ago

“Still waiting for my order....”

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Posted 8 years ago

Hi Laurie, I hope you are well! I can confirm that domestic shipping with this particular retailer takes 5 - 8 working days, however, I am pleased to confirm that in this instance your order arrived with you today. I hope this helps. Best Wishes, Charlotte

Posted 8 years ago

Lyst is rated 3.8 based on 1,725 reviews