Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is almost incredible to believe how horrible is dealing with your company. The only thing you said. You hear from us in 48 hours or you be contact by the company who send you the merchandise. I have a good news. Only to get a label to return a merchandise to you.”

Helpful Report

Posted 2 years ago

Hey Zoila - We're very sorry to hear that our service didn't meet your expectations. We aim to provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please email us at customercare@lyst.com for any feedback you'd like to give, we're always listening! Lyst

Posted 2 years ago

“The customer service it great! Carl was so helpful navigating my issue and helping attempt to communicate with the vendor. He was persistent and helpful. Thank you!”

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Posted 2 years ago

Hey there - thank you for the 5-star review! We're so glad to hear that Carl was able to help you. Have a lovely day!

Posted 2 years ago

“Very helpful courteous and professional”

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Posted 2 years ago

Hey there - thanks for the review! We're glad to hear that you were satisfied with our service. Have a great day!

Posted 2 years ago

“Brilliant customer service & Carl was amazing sorting out my problem in a quick & stress free way. 🥳”

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Posted 2 years ago

Hey there, thank you for your kind words. we are glad to hear that Carl was able to assist you with your query. Have a great day - Lyst

Posted 2 years ago

“HI! THE CUSTOMER SERVICE YOU HAVE ON HAND IS EXCELLENT. THEY ARE NICE, VERY PROFESSIONAL, THEY GET BACK WITH YOU IN THE SAME DAY GIVE YOU THE ANSWERS THAT YOU ARE LOOKING FOR WITHOUT HAVING TO LOOK IT UP AND HAVING YOU WAIT FOR A DAY OR SO WHICH TELLS ME THEY HIRE EXCELLENT PEOPLE. THIS IS WHY I LIKE THIS COMPANY.”

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Posted 2 years ago

Hey there, thanks for your positive review. we are glad to hear that we're able to assist you with your query. Have a great day - Lyst

Posted 2 years ago

“Terrible service and would not buy via Lyst again. No personal customer service and you constantly get the run around. I made one purchase and authorised payment but Lyst/klarma we’re able to request 2 amounts from my account. You cannot even speak with someone.”

Helpful Report

Posted 2 years ago

Hey there - we're so sorry to hear that you were charged twice for this purchase. A member of our Customer Care Team has reached out to you directly to resolve this. We sincerely apologise for the inconvenience this has caused you.

Posted 2 years ago

“Place this order over 2 months ago people in imail still lied said this is going to be delivered my experience here 0 stars no one give my a reason way the order never arrived I try to get my money back still have no answer”

Helpful Report

Posted 2 years ago

Hey there, thanks for your review. I'm sorry to hear that you haven't received your order from the retailer. upon checking, a member of our customer care team is already assisting you on this matter. Please make sure to respond to the email asking for additional information needed to locate your order. Best wishes - Lyst

Posted 2 years ago

“They gave me the details to contact Roman Originals, who did refund even though I requested a replacement.”

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Posted 2 years ago

Hey there, thanks for your positive review. we are glad to hear that we're able to assist you with your order. Hope you loved your order. Have a great day - Lyst

Posted 2 years ago

“Great service!”

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Posted 2 years ago

Hey there - thanks for the 5-star review! We're so glad to hear that you were satisfied with our service. Have a great day!

Posted 2 years ago

“Great service to retailers and to customers, an intelligent platform”

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Posted 2 years ago

Hey there - thanks for the 5-star review! We're so glad to hear that you were satisfied with our service. Have a great day!

Posted 2 years ago

“Lyst customer service was very helpful with and issue I had. They went above and beyond in resolving my concern ensuring I received my order timely.”

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Posted 2 years ago

Hey Rob, thanks for your 5-star review. we are glad to hear that we're able to assist you with your order. Hope you loved your order. Have a great day - Lyst

Posted 2 years ago

“My order didn't come”

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Posted 2 years ago

“Lyst has multiple items at lower prices then the company sells them for. I sent an email asking them to honor their advertised price. The returned email basically gave me the run around and appologies but never answered the question. Might want to check into who is doing your data entry with so many errors”

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Posted 2 years ago

Hey Karen, thanks for your review. I'm sorry to hear that you've seen a price discrepancy in your email from Lyst. a member of our customer care team has contacted you to assist you further with this concern. - Lyst

Posted 2 years ago

“terrible customer service! i ordered something in may which never arrived and wasn’t refunded until august. horrible!!!!”

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Posted 2 years ago

Hey there, thanks for your review. I’m sorry to hear what happened to your order and the delay in your refund. a member of our customer care team has reached out to further assist with this. - Lyst

Posted 2 years ago

“Very quick to respond, helpful and handled my situation effectively. Thanks”

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Posted 2 years ago

Hey there - thanks for the review! We're glad to hear that we're able to help you here. Have a great day!

Posted 2 years ago

“I told about an issue that was existing in the app, and after some days it was already OK.”

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Posted 2 years ago

Hey there - thanks for the review! We're so glad to hear that the issue has been resolved. Hope you're enjoying the app!

Posted 2 years ago

“Ruth responded promptly and precisely to my query. A pleasure to deal with. Problem solved!”

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Posted 2 years ago

Hey Robert - thanks for the review! We're glad to hear that Ruth was able to help you here. Have a great day!

Posted 2 years ago

“you send to me a wrong item but i like it thank you”

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Posted 2 years ago

Hi there, thank you for the 5-star review. Please don't hesitate to reach us at customercare@lyst.com if you have further questions. Happy shopping! Lyst

Posted 2 years ago

“Customer service response time is the only positive thing I have to say. Waited over a month for my order to only see that it was being returned to them or not even shipped? It was confusing because the tracking number said two different things based on which email I opened. Won’t be ordering from here again. Inconvenient. Waiting for my refund but it suppose to be on the way.”

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Posted 2 years ago

Hey there - we're so sorry to hear about this experience. A member of our Customer Care has reached out to help you here. We sincerely apologise for the inconvenience this has caused.

Posted 2 years ago

“After asking the same question two times, I still didn't have an answer to a simple question. It was clear to me that my question was not read with a care to get the answer correct. I couldn't get the answer to how to put two pairs in my cart when the website didn't give me the option to order more than one. After 2 attempts, I lost the best price for the item. I purchased the sneakers from another source (at a higher price, unfortunately) and will not return to Lyst again.”

Helpful Report

Posted 2 years ago

Hey there - I'm so sorry to hear that your query was not answered. A member of our Customer Care team has reached out to explain this further. Apologies for the inconvenience caused.

Posted 2 years ago

Lyst is rated 3.8 based on 1,725 reviews