Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

Company Reviews

Questions

Visit Website

Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

Write Your review

Tell us how Lyst made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Lyst customer service rep directed me to the right channel to make a return. The rep responded promptly and courteously - and took my request seriously and offered help. I am very happy with the service I received.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your great review! We're happy that you are satisfied with the service we're providing. Happy shopping! - Lyst

Posted 3 years ago

“I received the wrong item and didn’t get a response from the seller. I asked if Lyst could intervene. I soon received a message from the seller. They sent the correct item and it fits perfectly!”

Helpful Report

Posted 3 years ago

Hey Susan - Thanks for the review! We're glad to hear we were able to help you get your order correctly! Have a great day! -Lyst

Posted 3 years ago

“Great customer service by Carl!!! He resolved my issue regarding a dress I purchased that was confirmed at the wrong color. Fast and reliable service is hard to find. But Lyst surpassed all my expectations!!!!”

Helpful Report

Posted 3 years ago

Hi Cecilia - Thank you for the awesome review! We're really glad to hear Carl was able to help you here. Have a great day! -Lyst

Posted 3 years ago

“The service they provided was very quick and they were very kind, amazing”

Helpful Report

Posted 3 years ago

Hey Lucie - Thanks for leaving a review! We're glad you're enjoying the service. As always, your satisfaction and happiness are always our top priority. Happy shopping! Hannah

Posted 3 years ago

“Yes, I am very happy that the response has been received, and I hope to complete the procedures”

Helpful Report

Posted 3 years ago

Hey there, thanks for your review. We are happy we're able to assist you here. Have a nice day - Lyst

Posted 3 years ago

“Idont get my items untill now ? Re: GLO-1000363118”

Helpful Report

Posted 3 years ago

Hello Nasser, thanks for your review. We are sorry to hear that you haven't received your order from Tower London. A member of our customer care team has reached out to assist you further with this concern. Apologies for the inconvenience - Lyst

Posted 3 years ago

“I just got my dress now and size is very well for me, Thanks for suggestions about how I can choose an excellent size !”

Helpful Report

Posted 3 years ago

Hey Aren - Thank you for the review. We're happy to hear that the dress fits you great! Have a great day. -Lyst

Posted 3 years ago

“I requested help with an order mistake, when the company was not responding. Got a response from Lyst within a few minutes!!”

Helpful Report

Posted 3 years ago

Hey there - Thank you for the review. We're glad to hear you are happy with our service! Have a great day! -Lyst

Posted 3 years ago

“I am very happy with my feedback from Ruth. She always answers my questions politely and promptly.”

Helpful Report

Posted 3 years ago

Hey Nicole! - Thank you for the excellent review! We are so glad to hear that you are happy with Ruth's service. Have a great day! -Lyst

Posted 3 years ago

“I returned an item And requested a refund And it was sorted straight away, no problem, Thanks.”

Helpful Report

Posted 3 years ago

Hello there! Thanks for your review, we're happy to hear you're satisfied with our services. Have a great day. Hannah

Posted 3 years ago

“Great customer care”

Helpful Report

Posted 3 years ago

Hey there! - Thank you for the excellent review! We are so glad to hear that you are happy with our service. Have a great day! -Lyst

Posted 3 years ago

“CAN YOU SEND ME LINK TO REST MY PASSWORD AS I CAN NOT ACCESS MY ACCOUNT”

Helpful Report

Posted 3 years ago

Hi there! Thank you for leaving a review and sorry to know that you are having trouble accessing your account. A member of our customer care team will reach out to you to further assist you with this concern. We sincerely apologise for the inconvenience this has caused you. Lyst

Posted 3 years ago

“I received my Ralph Lauren polo shirt. Couldn’t get it anywhere in the juneberry colour. Very happy with the item … just as described. Excellent.”

Helpful Report

Posted 3 years ago

Hey Jimmy - Thank you for the excellent review! We are so glad to hear that you are happy with the Ralph Lauren polo shirt. Have a great day! -Lyst

Posted 3 years ago

“Extremely helpful and quick customer services. Thanks to Bruno, all questions answered very helpful. Excellent”

Helpful Report

Posted 3 years ago

Hi Nicole! Thanks for your review and we're happy to know that Bruno was able to help you in regards to the issue. Have a great day. Lyst

Posted 3 years ago

“Customer service and Andrea were very helpful in resolving some issues I encountered.”

Helpful Report

Posted 3 years ago

Hi Audrey! Thanks for your review and we're happy to know that Andrea was able to help you in regards to the issue. Have a great day. Lyst

Posted 3 years ago

“Most of part of your goods what are on your platform are made with love! And the persons what are there like Ruth are amazing . I must to change love with amazing for persons and objects!”

Helpful Report

Posted 3 years ago

Hey Stelica, thanks for your kind words and for the 5-star review. We are glad to hear that you're enjoying our services and also Ruth was able to help you. We look forward to welcoming you back - Lyst

Posted 3 years ago

“Thank you Andrea for responding to my complaint. I will wait to hear from retailer. I will contact you if I have any further concerns.”

Helpful Report

Posted 3 years ago

Hello Cecil - Thank you for the 5-star review! We are glad to hear that Andrea was able to help you hear. Have a great day! -Lyst

Posted 3 years ago

“Hello.. Do you have retailer in Saudi Arabia (Dammam-Khobar)”

Helpful Report

Posted 3 years ago

Hey there - Just to clarify, Lyst operates completely online, we don't have any physical stores. Instead, your item is stocked with the retailer. Lyst is the definitive fashion shopping platform, used by millions of shoppers globally to search and discover the world’s biggest and best selection of fashion brands and stores. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for. Hope that was helpful, Lyst

Posted 3 years ago

“Received on time”

Helpful Report

Posted 3 years ago

Hey Martin - Thank you for the 5-star review! We are happy to hear that you received your order on time. Happy shopping! -Lyst

Posted 3 years ago

“Refund received, short delay but it is Christmas and Covid 19 is still around. Thanks to Carl”

Helpful Report

Posted 3 years ago

Hey there - Thank you for the wonderful review! We are so glad to hear that you received your refund with the help of Carl. Have a Happy Holidays! -Lyst

Posted 3 years ago

Lyst is rated 3.8 based on 1,725 reviews