Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Considering this was ordered from overseas it arrived very quickly. Product came beyond expectation! Thank you!”

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Posted 8 years ago

“Items arrived quickly and in good condition.”

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Posted 8 years ago

“Amazing”

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Posted 8 years ago

“Excessive amounts of fees & you have to pay duty on your purchase which can be over $100.”

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Posted 8 years ago

Hi Sharee, I'm so sorry to hear of your disappointment. I want to assure you that duties are charged by your country’s customs office, and are only applicable when purchasing with certain retailers in certain countries. Duties charges, if applicable, are always estimated at basket and checkout for your convenience. I hope this helps explain. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“Happy and excited about my purchase with you guys. Look forward to buying again!”

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Posted 8 years ago

“great service”

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Posted 8 years ago

“Fast delivery, very happy with purchase”

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Posted 8 years ago

“Like the product although I ordered blue shoes you've sent me a black pair, but I like them and will keep them. Hopefully this won't happen again.”

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Posted 8 years ago

Hi Joe, Thank you for your feedback and your recent order with us. I’m so sorry to hear that you received the incorrect colour shoes from the retailer. Please be assured that should you wish to exchange or return the shoes, our customer care team will be happy to guide you through the retailer’s process. You can contact us with any queries on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“Lyst is a great site. Work on improving the navigation. Entering one way does not necessarily provide the same kind of access. For example, I am not always able to designate size as that option is not always available. Otherwise, the site is great and I enjoy shopping on Lyst.”

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Posted 8 years ago

“great experience, customer care was spot on”

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Posted 8 years ago

“You found the shoes I was looking for! Unfortunately, they didn't fit and I had to send hen back. Thank you!”

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Posted 8 years ago

“Days after placing the order and passing up on the same product at another retailer I was notified that the product was no longer available. The other retailer had sold out too. So now I can't purchase the product I wanted. Bad first (and last) experience.”

Helpful Report

Posted 8 years ago

Hi Alan, Thank you for your feedback. I am very sorry to hear that your order could not be fulfilled by the retailer and apologise that you were unable to make your purchase elsewhere. Please be assured that our Partnership team have been made aware of the situation, and if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“I made a purchase on Feb 14 and a week later it was cancelled because of inventory. A week to find that out is unacceptable.”

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Posted 8 years ago

Hi Courtney, Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. We do work hard to ensure all orders will be successful and appreciate your disappointment that the retailer was unable to fulfil your order on this occasion. Please be assured that this will be investigated by the relevant team, and if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“Good aggregation of shopping sites. it would be nice if the product listings were not repeated.”

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Posted 8 years ago

“fantastic website.....I found the pieces I wanted right away and it was very easy....I am so happy to have Lyst as a reliable place to find anything I am looking for!”

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Posted 8 years ago

“I emailed you guys about the extra charges regarding the shipping and duty which I was unaware of. I never received any sort of reply.”

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Posted 8 years ago

Hi Sahil, Thank you for your comments. I’m sorry to hear that you did not receive a response to your email, unfortunately the only correspondence found was sent to us at the same time that this review was posted and I apologise for any inconvenience caused. I have now reached out to you directly to explain the duties invoice you have received. Wishing you a lovely weekend! Charlotte

Posted 8 years ago

“Your site not the best and your shipping takes forever”

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Posted 8 years ago

Hi Sara, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear that you are not entirely satisfied with your recent shopping experience. I can confirm that this retailer estimates 1-2 business days shipping time after the order has been processed. As this retailer does not process orders on a weekend, this may explain the delay and I apologise for any inconvenience caused. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“I still haven't received my purchase but you're already asking me to complete a survey. Focus on providing better service rather than taking surveys.”

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Posted 8 years ago

Hi Abel, Thank you for your feedback. I’m sorry to hear that you have not yet received your order from the retailer. Please be assured that this retailer estimates 5-8 business days shipping time, and I have now contacted you directly to provide you with tracking information. I would like to apologise for any confusion regarding a survey you may have been sent, and would be happy to address any queries directly. Best wishes, Charlotte.

Posted 8 years ago

“Helped find a rare shirt and it came in days, fantastic!!”

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Posted 8 years ago

“Ordered a pair of vintage Christian Dior shades, very nice but no Dior sunglasses case supplied?”

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Posted 8 years ago

Lyst is rated 3.8 based on 1,725 reviews