Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class never a problem.”

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Posted 8 years ago

“My item arrived so quickly I was shocked!”

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Posted 8 years ago

“I have not received my order nor have I been told who has the order or when I will receive the order.”

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Posted 8 years ago

Hi John, I hope you are well and enjoying your weekend! I can confirm that domestic shipping with this particular retailer takes 3 - 10 working days, however, I am pleased to confirm that in this instance your order is due to arrive with you by the end of business tomorrow. I hope this helps. I see you have also been in communication with our customer care team directly and I will ensure that your tracking details are resent to you for your convenience. Best Wishes, Benedict

Posted 8 years ago

“I have not yet received the shoes.”

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Posted 8 years ago

Hi Lori, Thanks for your recent order with us. Please accept my sincere apologies that you have not yet received your order. From the tracking information you have been sent I can see that your order is due to arrive by the end of the day on Tuesday. As all orders are fulfilled and dispatched directly by the retailer please be assured I have now contacted them and asked them to email you directly to resolve this with you asap. If you have any questions in the meantime please do not hesitate to contact me on customercare@lyst.com. Best Wishes, Benedict

Posted 8 years ago

“Apparently your connections tend to be unreliable. I ordered two pair of heels through Lyst from XOOY and one of the pairs wasn't in stock, so a substitute pair was ordered in its place without my knowledge to accept or reject. In this case I didn't want the substitute and would have picked another pair had I been informed. I found out about the subbing after the order had been sent to XOOY for confirmation that it was received for processing. I tried to correct this mess up in an email to XOOY, but it some how got lost or ignored. Either way, I now have to use the return process to correct this matter. I know these things happen from time to time in all business transactions, but this time it was me and I'm a bit leery about using your services again, at least right now.”

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Posted 8 years ago

Hi Lewis, Thank you for your feedback and your recent order with us. I'm am so sorry to hear that you have received the wrong item. After investigation I can confirm that unfortunately, there was a technical error on our part which resulted in the incorrect shoes being dispatched. Please be assured our engineers have now been updated to ensure this is resolved immediately. I have also contacted you directly incase you have any further questions. Please accept my sincere apologies for obvious inconvenience. Have a great week! Benedict

Posted 8 years ago

“Love everything about your store guys!!!”

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Posted 8 years ago

“Great selection of fashion!”

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Posted 8 years ago

“I ordered a pair of 288.00$ h by Hudson only to get charged then recieve an email that my order was declined. They emailed me 4 days later after I emailed them that I haven't even received an email on how to track my package, Then to top it off my refund email receipt stated they refunded my full amount of 188.00 FYI didn't I say I PAID 288.00$ this site may have great clothes but I rather buy in my own region... Hint I actually paid 119.00 for the same boots this site is unexceptable.????????????????????????”

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Posted 8 years ago

Hi Rondell, Thank you for your feedback. I'm sorry for any confusion. To explain when an order is placed on Lyst.com it is sent directly to the retailer for process and dispatch. The prices are set by the retailers themselves and Lyst is unable to amend these prices in anyway. I can confirm that the shoes went on sale at $116.95 just after you placed your order and as the price was then incorrect, the order failed to ensure you were not overcharged. Please be assured that your order was cancelled automatically and you were not charged for this transaction. I can confirm this technical issue has now been resolved by our engineers and the shoes are now displaying at the correct price. Please accept my sincere apologies for any inconvenience caused. If you have any further questions please do not hesitate to contact me. Have a great weekend! Best wishes, Benedict

Posted 8 years ago

“On time and the package represented on a very nice way,,, thank you”

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Posted 8 years ago

“I was slightly nervous using a new site and wondered if the boots were going to be genuine. The communication was great and they arrived to a VERY happy customer.”

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Posted 8 years ago

“They didn't take the security tag off.....”

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Posted 8 years ago

“Good service, quick and reliable, delivery was easily tracked. Over all very good I would recommend.”

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Posted 8 years ago

“So glad I found this site,found exactly what I was looking for,fast delivery and great price,highly recommend A+++++”

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Posted 8 years ago

“If you PAY for expedited shipping, you should GET expedited shipping. Or you should get a refund for the expedited shipping charge. If merchandise is going to take longer than expected to arrive, the customer should be made aware of this BEFORE the purchase.”

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Posted 8 years ago

Hi William, Thank you for your comments and your recent order with us. I can confirm that expedited shipping with this retailer takes up to 4 working days depending on the time that the order is placed. After investigation I can see that you received your order last Thursday which was the 5th working day and I apologise for any inconvenience caused. I am so sorry for any confusion, unfortunately as your order was not received by the retailer until after midday the order could not processed until the following day. I see that you have been in direct contact with our customer service team and please be assured that your feedback has been taken seriously. If you have any further questions or would like to discuss the matter further please do not hesitate to contact me directly on customercare@lyst.com Enjoy the rest of your weekend! Best Wishes, Benedict

Posted 8 years ago

“I am extremely likely to recommend Lyst to a friend or a colleague or anyone else if the subject of clothing comes up in a conversation, that is as long as he's not passionate about the same brand that I buy through Lyst and wears the same size as I wear:~)”

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Posted 8 years ago

“Horrible experience. I ordered a Christmas present, or thought I did, only to wake up the next morning to an email saying that my order couldn't be fulfilled. Will never take that chance again and shop here.”

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Posted 8 years ago

Hi Marisa, Thanks for your feedback and for alerting us to this matter. I am so sorry to hear that your order could not be processed and I completely understand your frustration. Unfortunately this size was out of stock with the retailer and I sincerely apologise for the inconvenience. I can confirm you have not been charged for this order. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shirt become available again. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 8 years ago

“I ordered a size 9 and you sent a 10.....so I sent them back for exchange. I am still waiting”

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Posted 8 years ago

“My experience was great.”

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Posted 8 years ago

“Shipment arrived quickly. Shoes are not my size so I marked up the Exchange part for half a size smaller - we'll see if it made sense/if I get the shoes! One comment is that the Exchange paperwork could be clarified - perhaps adding a box within that section where the customer can identify the original item, explain the exchange, and mark the desired item.”

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Posted 8 years ago

“Its ok”

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Posted 8 years ago

Lyst is rated 3.8 based on 1,725 reviews