maap Reviews

Name: maap
Rating: 4.66

4.7 Rating 2,414 Reviews

92 %

of reviewers recommend maap

4.7

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the Alt road bibs - they fit super long in the legs…purple colour shows up the sweat so beware!!! The chamois is good, and materials tight. Good straps.”

Helpful Report

Posted 1 year ago

“The postage to NZ is too much for a product that already is expensive. Rapha have free postage so I'll stick with them.”

Helpful Report

Posted 1 year ago

“Shipment to Canada was reasonable through DHL. But beware of high Import Duty, Tax and DHL service fees $94.62 Canadian, the order is for 2 jerseys $262.40 Aud I already paid an AUD $45 shipping fee. Ouch!! DHL ??”

Helpful Report

Posted 1 year ago

“Beautiful quality. sizing of bib shorts too small around the thighs for my build and should be included in the size chart guide. For cyclists ordering online this is particularly helpful”

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Posted 1 year ago

Thanks for the feedback, Jana. We'll be sure to use it as we improve in the future. If you need assistance with a return reach out to us at info@maap.cc and the team is here to help.

Posted 1 year ago

“Happy with the products and the ordering process went smoothly.”

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Posted 1 year ago

We are happy to hear this! Thanks for the review.

Posted 1 year ago

“Purchase was easy, delivery was fast, and products are premium.”

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Posted 1 year ago

Thanks for the review and feedback.

Posted 1 year ago

“I’ve always been happy with Maap products and customer service. One thing that you need to improve is your stock allocation/availability. Bought the products and a couple of days later, you said they’re out of stock. It happened 2-3 times. But overall I’m happy with the products and customer service.”

Helpful Report

Posted 1 year ago

Hi Risyad, Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to reach out to us at info@maap.cc

Posted 1 year ago

“Overall, excellent, but the long sleeve jersey is very small for my chest”

Helpful Report

Posted 1 year ago

Thanks for the review and feedback. If you need support to help with sizing or an exchange you can reach out our support team at info@maap.cc and they are there to help.

Posted 1 year ago

“Customer service is always on point. Aside from the quality products this is the main reason I keep coming back”

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Posted 1 year ago

Thanks for the awesome feedback and support, Shawn!

Posted 1 year ago

“MAAP clothing is always of great quality. It can be expensive, but I often shop the archival sale or wait for sales to get some bargains.”

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Posted 1 year ago

“Your sizing is inaccurate. I'd like to see sizing recommendations for people with a significant amount of upper body muscle mass. I recently purchased a size L ascend rain jacket based off a chest measurement of 103 cm however the shape of the garment was far too tight across the chest. Furthermore i was unable to fit my arms into the sleeve as they are too narrow. This sounds absurd but this can be solved by adding some more info to your sizing chart.”

Helpful Report

Posted 1 year ago

“Great feeling and look to the bibs, I am really keen to see how they wear. Mailed out quickly. Only down side is that I'm a size 12, the jerseys for women seem to go to a large size which is really snug on me. I would love to see a bigger range of sizes to accommodate for a range of body types.”

Helpful Report

Posted 1 year ago

“Good services and best quality of clothing.”

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Posted 1 year ago

“Great products. End to end customer experience is seamless and enjoyable.”

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Posted 1 year ago

“Recently stacked it on my bike and ruined my gloves which I really like. I emailed MAAP and enquired about the crash replacement and recieved a quick response which I really appreciated. I have my new replacement gloves and love them just as much.”

Helpful Report

Posted 1 year ago

“Great quality of items purchased and with very quick delivery.”

Helpful Report

Posted 1 year ago

“I like the kit. I like how the discount codes flow through to checkout without user entry. I like the discount for buying multiple items. I like the quick delivery. I would prefer if the filter selections remained after they were set. Clicking back resets them. I would prefer if the filtered items being displayed were more separate from the ‘you might also like” stuff shown below. It is too easy to drift down there, open something, see the size is not available, have to start again. I would prefer if you grouped “colour filters” and size filters. Currently I can / have to select L and Large. Or 5 different versions of black to get all options displayed.”

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Posted 1 year ago

“Good designs, Excellent material.”

Helpful Report

Posted 1 year ago

“Gear is high quality, delivery is quick, however bin shorts run very small.”

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Posted 1 year ago

“I like the unique fit when I wear the clothes, and the color and design fit my taste better than other brands.”

Helpful Report

Posted 1 year ago

maap is rated 4.7 based on 2,414 reviews