maap Reviews

Name: maap
Rating: 4.66

4.7 Rating 2,414 Reviews

92 %

of reviewers recommend maap

4.7

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are the comfiest bike shorts I have ever owned. I'm very impressed with the fit and riding comfort”

Helpful Report

Posted 7 months ago

Thank you so much for your kind words Guy! We're thrilled to hear that you had such a great experience. If you need anything in the future, don't hesitate to reach out to us.

Posted 6 months ago

“Quality Product”

Helpful Report

Posted 7 months ago

Thanks for the kind words, Craig!

Posted 6 months ago

“The item I ordered was never delivered with the excuse that it was “out of stock”. You guys need to update your website, not a nice thing to buy thing that are not really in stock. What a disappointment.”

Helpful Report

Posted 7 months ago

Hi Andrea, sorry to hear you missed out on this jacket, I've just emailed you to see what else we can do to help.

Posted 6 months ago

“No issues. Dunno why cycling clothes have become so expensive, maap included. Almost 2k swedish. Thats just too much..”

Helpful Report

Posted 7 months ago

Thanks 5* for the review Henrik

Posted 6 months ago

“I love this brand, quality of fabric and design worth the money spent”

Helpful Report

Posted 7 months ago

Thanks for the kind words, Maurizio!

Posted 6 months ago

“Incredibly fast shipping.”

Helpful Report

Posted 7 months ago

Thanks Kieran, glad to hear it was a positive experience

Posted 6 months ago

“Well this isnät the latest one. But I'd would really love it if the stock would be better calculated...”

Helpful Report

Posted 7 months ago

Thanks for the review Johanna. If I can assist with this order please contact info@maap.cc

Posted 6 months ago

“The quality is 2nd to none ATM. I bought some of your commpetiors top end clothing recently (attaquer) for a change and it doesnt compare to your products. I promise I wont do that again :)”

Helpful Report

Posted 7 months ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience. Welcome back!

Posted 6 months ago

“Phone service was solid”

Helpful Report

Posted 7 months ago

Glad to hear you enjoyed the work of our amazing customer support team Callum!

Posted 6 months ago

“Your sizing is awful. Even following the chest etc sizes it was far too small. I've been ordering M/L from Rapha for years, and while COVID has not been as kind, they still all fit. The L from MAAP is 1, if not 2 sizes too small.”

Helpful Report

Posted 7 months ago

Sorry to hear the items you ordered weren't the right size, we've recently added the True Fit feature to all items to make it easier to work out sizing equivalents - alternatively please make use of our free returns. If we can help you directly please get in touch with the customer service team at info@maap.cc or live chat in the bottom right hand corner of the screen

Posted 6 months ago

“I love MAAP and all the products I own. They are durable, made with love and from fantastic, well chosen materials. One thing I find challenging however, is the sizing across the different products. My Alt_Road Anorak is an L, my Alt_Road Tee’s are in XL, and my vest is an XXL. I find this to be mildly confusing at times and found it non-inclusive for new riders and first time shoppers at MAAP. I would find shopping here and selecting products a lot easier if the sizing was more consistent and made a bit more sense. Aside from this I have nothing but positive things to say about my customer experience and my MAAP products”

Helpful Report

Posted 7 months ago

Thanks for the feedback Karl, if you need help with sizing when you're shopping next time feel free to contact us on live chat and we'll help find the right size for you. Glad you're enjoying your garments, happy riding!

Posted 6 months ago

“The jersey and bib material is very smooth. Felt very nice with them.”

Helpful Report

Posted 7 months ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with the jersey and bibs. If you need anything in the future, don't hesitate to reach out to us.

Posted 7 months ago

“Got a lovely winter long sleeve jersey. It is really toastie but still breathes.”

Helpful Report

Posted 7 months ago

Thanks for the awesome feedback, Peter. I'm glad to hear the winter jersey is doing the job!

Posted 7 months ago

“The product rocks. The lack of free returns outside Australia is a problem. If MAAP can sort this out, they’ll get money from me that otherwise will continue to go to Rapha.”

Helpful Report

Posted 7 months ago

Thanks for the feedback David, glad to hear you're loving the product. We're always reviewing how we look after returns and we'd love to be able to do free returns for NZ customers in the near future.

Posted 7 months ago

“Super quick delivery of the escape jersey. Medium size though was notably smaller than my other Medium MAAP jersey…”

Helpful Report

Posted 7 months ago

Thanks for the feedback Matthew, glad to hear the delivery was prompt. If you need help with a free exchange or questions on sizing get in touch through live chat any time or email us at info@maap.cc

Posted 7 months ago

“Everything was great. Keep up the good work. Bravo.”

Helpful Report

Posted 7 months ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience. If you need anything in the future, don't hesitate to reach out to us.

Posted 7 months ago

“I will gladly pay the tax and purchase again next time. The design, quality, and delivery time were all good.”

Helpful Report

Posted 7 months ago

We love to hear it, Woo! Thanks for your positive review.

Posted 7 months ago

“Excellent service- express post delivery, great kit, fits well….”

Helpful Report

Posted 7 months ago

We love to hear it, Andrew! Thanks for your positive review.

Posted 7 months ago

“Quality is superb, only downside is the reflective logo on the bib comes out very soon after a handful of washes”

Helpful Report

Posted 7 months ago

Thanks for the kind words! If you need help with the bib please reach out to the support team at info@maap.cc

Posted 7 months ago

“Product quality is amazing unfortunately the xxl size is a little small for me”

Helpful Report

Posted 7 months ago

Thanks for your positive review Filip, if you need to make use of our free returns/exchanges please head to the return portal.

Posted 7 months ago

maap is rated 4.7 based on 2,414 reviews