MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,580 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I ordered the deep winter base layer the delivery was very fast only a few days. I have use it twice and it seems to work well. I will try it again this weekend early in the morning to see if it's okay in lower temperatures.”

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Posted 9 months ago

“I recently had an unfortunate accident and needed to utilize MAAP's crash replacement policy. However, I was quite disappointed to find out that I had to submit all my previous order numbers to be eligible for the discount. This process is cumbersome, especially since many customers, like myself, might have purchased jerseys, bibs, and socks in separate orders. MAAP should be more customer-friendly and open to giving the discount without requiring such detailed information. Making the policy more accessible would go a long way in improving customer satisfaction and loyalty.”

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Posted 9 months ago

“MAAP make the best kit in the world, hands down. Super fast delivery. Great Melbourne based business, just keeps getting better.”

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Posted 9 months ago

“Shipping was fast and products will be a great addition to my wardrobe. The only thing is that I bought a few archived jerseys and they were not receive the bundle pricing when I checked out. I had tried to reach out via email over a week ago and still have not heard back. Thanks”

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Posted 9 months ago

“sick looking jersey...little tight compared to other brands but love it”

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Posted 9 months ago

“I have tried contacting multiple times about the poor quality of the socks I have purchased with no reply!”

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Posted 9 months ago

“I requested a refund of a number of items because the website Prevented me from obtaining a refund and instead Provided only a store credit. Despite numerous emails explaining that this was not acceptable because I lived in a city without a maap store (and accordingly the only way for me to try on items was to order multiple sizes and return the sizes that didn’t fit), I received no response. I nevertheless sent the items back and requested a full refund. I have not received a refund for the additional items. Maap has stolen my money and lost my trust.”

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Posted 9 months ago

“Love my new jumper! Great quality fabric, well made, on trend. Thanks MAAP.”

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Posted 9 months ago

“Perfect as always.”

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Posted 9 months ago

“Very good service and delivery was on point! Products are sick!”

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Posted 9 months ago

“Fast dispatch and express shipping even though I payed no additional fees for that”

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Posted 9 months ago

“Ordered bibs, despatched next day and landed at my door a day or two later. Most excellent service 👏”

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Posted 9 months ago

“Perfect kit! Quality, sizes, materials, everything suits my expectations.”

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Posted 9 months ago

“Great quality cycling apparel. Absolute phenomenal customer service.”

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Posted 9 months ago

“Shopping is always fast. No damage and the products are exactly as described on the website.”

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Posted 9 months ago

“My last order was flagged by my credit card company so Ally from Customer Support helped me through the process of getting things sorted out. Excellent customer service.”

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Posted 9 months ago

“Very nice premium fabric for bibs, jerseys and LS quite a tight fit but that has my preference”

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Posted 9 months ago

“Quick shipping easy order”

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Posted 9 months ago

“Great service, fast delivery, great products”

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Posted 9 months ago

“Bought from the MAAP sale and arrived in a timely manner. The bibs are amazingly comfortable and the base layers are extremely flattering. Customer service re an inquiry was also extremely good with a response in 20 mins.”

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Posted 9 months ago

MAAP is rated 4.7 based on 2,580 reviews