maap Reviews

Name: maap
Rating: 4.66

4.7 Rating 2,414 Reviews

92 %

of reviewers recommend maap

4.7

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I had an issue with a new pair of bib shorts, and Ciara from the support team was incredibly helpful. I am very happy with the service I received.”

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Posted 5 months ago

“Greetings from the Philippines! Visited MAAP store in Melbourne during our recent Australia holiday. Very accommodating and knowledgeable staff! MAAP is our favorite cycling wear!”

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Posted 5 months ago

“Very quick delivery!”

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Posted 5 months ago

“i recieved my products in good time BUT can not get a refund/exchange completed via the links/website and not a response from the email linked to the page.”

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Posted 5 months ago

“Delivery is very timely.”

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Posted 5 months ago

“No answer from the service mail. Has been better before.”

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Posted 5 months ago

“Fast.Great Fit.Easy to order.Great looking kits”

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Posted 5 months ago

“This jersey ran much smaller than other Medium sized MAAP jerseys. Worst is that MAAP never refunded me or issued a store credit for this purchase and it’s been complete radio silence after numerous emails. As a long time MAAP customer, I’m baffled by this and would avoid shopping with this brand again.”

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Posted 5 months ago

“Best bib short ever.”

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Posted 5 months ago

“I am a fan of MAAP, I feel more self-confident, professional, and powerful when I riding with MAAP wears. I love MAAP and I was glad to recommend MAAP to other riders around me.”

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Posted 5 months ago

“I absolutely love my new alt road shirt. Good fit, well ventilated, and feels super durable!”

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Posted 5 months ago

“Love this line, unfortunatly recent purchase which was sold out at Canada went to MAAP site to buy forgetting duties and taxes have to be paid so I did not accept it. But MAAP own site has come a long way from three years ago. I just wont buy online from site where duties and taxes involved. I want seemless, buy it and it's at your door.”

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Posted 5 months ago

“Great quality. Arms a little long,”

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Posted 5 months ago

“Very good looking, the scale watch is more accurate.”

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Posted 5 months ago

“This is my first high end kit after riding in team kits for decades. I'm 5'8 and 128 lbs with a 28/29" waist and 36/37" chest and tried the XS based on MAAP's size guide but it was VERY tight and so I exchanged for a S size and it's a better fit IMO. The quality seems high although time will tell in terms of wear - my Vermarc team clothing has been very durable. I really like the colors and design. One thing to note is that you should not expect MAAP to reply to any email or even phone inquiries if you have questions or issues. My emails on sizing or exchange reimbursement have gone unanswered - as has my phone call.”

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Posted 5 months ago

“I purchased some items in the sale that never turned up. It's fine, not a big deal but obviously a bit disappointing that I can't get the discount rolled. The quality of the clothing is tip-top though.”

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Posted 5 months ago

“I ordered the deep winter base layer the delivery was very fast only a few days. I have use it twice and it seems to work well. I will try it again this weekend early in the morning to see if it's okay in lower temperatures.”

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Posted 5 months ago

“I recently had an unfortunate accident and needed to utilize MAAP's crash replacement policy. However, I was quite disappointed to find out that I had to submit all my previous order numbers to be eligible for the discount. This process is cumbersome, especially since many customers, like myself, might have purchased jerseys, bibs, and socks in separate orders. MAAP should be more customer-friendly and open to giving the discount without requiring such detailed information. Making the policy more accessible would go a long way in improving customer satisfaction and loyalty.”

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Posted 5 months ago

“MAAP make the best kit in the world, hands down. Super fast delivery. Great Melbourne based business, just keeps getting better.”

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Posted 5 months ago

“Shipping was fast and products will be a great addition to my wardrobe. The only thing is that I bought a few archived jerseys and they were not receive the bundle pricing when I checked out. I had tried to reach out via email over a week ago and still have not heard back. Thanks”

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Posted 5 months ago

maap is rated 4.7 based on 2,414 reviews