maap Reviews

Name: maap
Rating: 4.66

4.7 Rating 2,414 Reviews

92 %

of reviewers recommend maap

4.7

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Honestly I am not impressed with my experience. After admiring the look of the jerseys for months, I finally splurged and bought a LS, and a short sleeve, and socks. I am based in Canada and didn't realize what a hassle it would be ordering from Australia. It took 10+ days for the shipment to arrive, I had to pay $157 in duties on top of the $45 shipping I already paid. I don't love the jerseys and wanted to return - it took 8 days for their customer service team to respond, and when they did, they said I would have to create my own label (and presumably pay for shipping BACK to Australia, I am still waiting for a response on my follow up question). Oh and I can't return one of the items as it's sale price and not refundable. I suppose this is all my own fault for not reading the fine print, but the costs incurred are exorbitant and I will never purchase from MAAP website again - instead I will shop my local retailer.”

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Posted 6 months ago

“Love MAAP - they're my go to. However, I do wish: 1. The women's jerseys were shorter 2. The straps on the women's bibs were shorter 3. Shipping within the US was faster. I'm in NY and receive MAAP orders from a cycling shop in Vancouver, CA faster than MAAP orders from the official site.”

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Posted 6 months ago

“Highly recommend any gear with Maap Always great quality fabric , colour & comfort! I’ve been using Maap gear for over a decade now- absolutely obsessed with the brand; would recommend to go a size up from your usual size -:) Cecile”

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Posted 6 months ago

“I am surprised and very unsatisfied that the direct world wide shipping cost has increased from 30 to 45.”

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Posted 6 months ago

“The delivery was quick, the sizing is right and the kit looks perfect.”

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Posted 6 months ago

“Good kit but too expensive. Marketing emails are too frequent and end up being annoyingly spam like.”

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Posted 6 months ago

“high quality kit”

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Posted 6 months ago

“Pretty dssapointed.. I ordered some kit, accidentally put the wrong address and emailed support instantly to change the address. I got word back quickly which was good saying the address has been changed. It was then sent to the wrong address. I was told another package would be sent, but after 3 emails to the help person I was dealing with I've heard nothing back. The kit for a riding trip so I've had to go without. Was my mistake to start with so not disgruntled but was under the impression there was a remedy...”

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Posted 6 months ago

“A great experience from order to delivery of Maap highest quality cycling appareal made for racers and long distance dreamers”

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Posted 6 months ago

“Amazing product. Felt lucky to get my size on sale. Wish they offered free pick up rather than express delivery.”

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Posted 6 months ago

“Arms are a bit long for me”

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Posted 6 months ago

“I’m the fan of MAAP jersey, but disappointed to the bib. It’s only three times to use, and there’s a tear on the waist of bib.”

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Posted 6 months ago

“Best in class materials and style”

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Posted 6 months ago

“I had great experience buying with Maap”

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Posted 6 months ago

“Fast delivery and very great quality products”

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Posted 6 months ago

“My shopping experience on the MAAP site is great. MAAP is a HIGH demand brand and during their sales you need to identify your size and desired product extremely quickly as products fly off the shelves.”

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Posted 6 months ago

“Quick deliver, nicely packaged and in the sale so all good!”

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Posted 6 months ago

“My latest experience with Maap has been awful. They won’t give me a refund on my sale items which breaks UK law and won’t answer their emails”

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Posted 6 months ago

“This is my 2nd kit and it is amazing!”

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Posted 6 months ago

“Good quality products. Would like to see a wider colour palette for jerseys though.”

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Posted 6 months ago

maap is rated 4.7 based on 2,414 reviews