MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,574 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super good customer service, quick response and friendly chat! Sale returns are not free, but exchanges are. If you’ve paid a delivery charge, you don’t need to pay it again.”

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Posted 1 year ago

“Alt_Road Ride Tee 2.0 This Tee holds moisture. A soggy mess after a short XC Ride. Pretty disappointed.”

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Posted 1 year ago

“I love the jacket, although I am disappointed with the sizing. I’m 100mm waist and ordered large, but medium would have been a much better fit.”

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Posted 1 year ago

“Good quality gear though pricey”

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Posted 1 year ago

“The materials and workmanship are good, but the cut of the jersey is a bit too long”

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Posted 1 year ago

“Overall, the quality control of the products is pretty good. I bought your products because I like the design. But In the way of product style, can there be a clearer product classification? One is young and trendy, and the other is mature and elegant. Just my personal opinion”

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Posted 1 year ago

Thank you for your feedback, Yichun. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 1 year ago

“Great products, great shopping and shipping process! Thank you”

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Posted 1 year ago

“Maap is one of the few cycling brands that is my go-to for jerseys because of its quality material. However, I'm pretty upset that it has recently increased its minimum spend for shipping internationally. :(”

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Posted 1 year ago

“the materials and fit are perfect, please lower down the price a bit though”

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Posted 1 year ago

“delivery was a bit slower then expected but i guess it was due to the increased order(order number changed for some unknown reason but i got the product...). The package was simple and i somehow prefer envelope over box wrapping so i liked it. Overall, i am satisfied. I ordered for the next season therefore the delay was not a big deal for me.”

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Posted 1 year ago

“I love your knicks but your tops are for people that are very small. The designs are great but just simply just too small for most people”

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Posted 1 year ago

“Good quality product. Hope more sales throughout the year”

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Posted 1 year ago

“Recently ordered gear for my wife, first transaction was fine, second transaction was not as easy. Received an email from MAAP telling me that there was an alert from my financial provider and I was asked to supply my ID plus a copy of my card number (last four digits), I found this to be rather strange. Called MAAP on Monday and the customer service representative explained the situation to me and told me that my order was already processed. Happy customer, however a little confused. Great cycling gear by the way.....”

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Posted 1 year ago

“Shipping times and accuracy are great. Your stuff is just really expensive.”

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Posted 1 year ago

“I really like the cut and fit of the MAAP jerseys. My only criticism is that the colour range could be improved. Limited colours and many designs I don't really like, but perhaps other people do like them so personal preference only. Normal prices are too high for me so I only purchase during sale periods. But I do like the product very much.”

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Posted 1 year ago

“Great casual and performance apparel as expected. Increase in minimum order value to AU$500 for free delivery makes international orders less appealing though. This will incentivise me to purchase from a local dealer.”

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Posted 1 year ago

Thanks for the review and feedback, Kasster. We'll take your feedback onboard around the shipping. Thanks for taking the time to share it.

Posted 1 year ago

“I enjoy cycling with your products. I would say, it's difficult to choose a size and I don't realize which size suits me still now. I hope to wear your products and have advice before I buy. Please make MAAP shop in Tokyo Japan.”

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Posted 1 year ago

Thanks for the review and feedback, Yamashita and for taking MAAP out on the road in Tokyo! Our MAAP Support Team are here waiting to help you with sizing, you can reach them on live chat or at info@maap.cc We also have a stockist over there incase you want to pop there to try out some kit: Y's Road Kawasaki Kawasaki Mid Mark Tower 2-10-2, Isago, Kawasaki Ward, Kawasaki, Kanagawa 210-0006 Japan. Hopefully one day we can get a MAAP LaB over in Tokyo! Your feedback will be shared. Thanks for the support.

Posted 1 year ago

“bought a bundle from MAAP on-line. Love their clothing. Staff very helpfull. My favourite brand.”

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Posted 1 year ago

“Nice design and after market service”

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Posted 1 year ago

“Great warmth for 5-15C in Denmark”

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Posted 1 year ago

MAAP is rated 4.7 based on 2,574 reviews