MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,577 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great brand that's truely able to blend performance and style together tastefully. Customer service is always quick and I've had an amazing experience with their crash replacement and faulty product policy”

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Posted 10 months ago

“MAAP have great bib's and customer service. But the sizing in the women's training bibs hasn't been as consistent recently.”

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Posted 10 months ago

“Got my winter gloves replaced under warranty. This was a smooth process. But the shipping was not covered. As you cannot use a warranty voucher at the lab shipping should be covered”

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Posted 10 months ago

“Browsing products on the website is very convenient; checkout is a little bit complicated and it took some time to complete the payment. Overall, the shopping experience was quite good… ooh and international shipping took about two weeks.”

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Posted 10 months ago

“Love the l/s jersey and socks; I'm on cusp bestween XS and S and EVO bibs better in S; bottom gripper is tight and has unflattering sausage effect on legs Note to Canadian customers that I was charged an extra 35% for taxes, customs and duties when packaged arrived from Australia. Better to purchase in Canada at full price”

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Posted 10 months ago

We're sorry to hear that you had a negative experience with customs charges. We take all feedback seriously and we will ensure your voice is heard on this one so we can look after you better in the future!

Posted 10 months ago

“Well this isnät the latest one. But I'd would really love it if the stock would be better calculated...”

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Posted 10 months ago

Thanks for the review Johanna. If I can assist with this order please contact info@maap.cc

Posted 10 months ago

“I love MAAP and all the products I own. They are durable, made with love and from fantastic, well chosen materials. One thing I find challenging however, is the sizing across the different products. My Alt_Road Anorak is an L, my Alt_Road Tee’s are in XL, and my vest is an XXL. I find this to be mildly confusing at times and found it non-inclusive for new riders and first time shoppers at MAAP. I would find shopping here and selecting products a lot easier if the sizing was more consistent and made a bit more sense. Aside from this I have nothing but positive things to say about my customer experience and my MAAP products”

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Posted 10 months ago

Thanks for the feedback Karl, if you need help with sizing when you're shopping next time feel free to contact us on live chat and we'll help find the right size for you. Glad you're enjoying your garments, happy riding!

Posted 10 months ago

“Super quick delivery of the escape jersey. Medium size though was notably smaller than my other Medium MAAP jersey…”

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Posted 10 months ago

Thanks for the feedback Matthew, glad to hear the delivery was prompt. If you need help with a free exchange or questions on sizing get in touch through live chat any time or email us at info@maap.cc

Posted 10 months ago

“Good gear but expensive.”

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Posted 11 months ago

Thanks for the review, Azhar! We'll share your feedback with the relevant teams. Give us a follow on our socials to be sure to be kept in the loop with any sales we have too.

Posted 11 months ago

“Generally i am satisfied with the purchase i made, but it seems like the actual colour of the product doesn’t match on the screen. It is way darker than i expected”

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Posted 11 months ago

Thanks for your review, Saenansul! We are sorry to hear the colour was not what you were expecting. If you reach out to the team at info@maap.cc with a photo the MAAP Support team will help you out here.

Posted 11 months ago

“As usual, MAAP provides top-tier products. Overall, MAAP's still the best. I just hope they lower the minimum amount to purchase for free delivery.”

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Posted 11 months ago

“Fast shipping edge out premium price tags.”

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Posted 11 months ago

“It was the 3d time I ordered from the company, there was a wrong delivered item but the support team was very helpful and arranged immediately the shipping of the ordered product. So very good experience so far and very satisfied with the products. Keep up the good job”

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Posted 11 months ago

We're so glad to hear the MAAP support team took great care of you resolving the issue with the wrong item. Thanks for your review and support, Elisavet!

Posted 11 months ago

“Quick to receive”

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Posted 11 months ago

“The long sleeve jersey is buttery soft and fits beautifully. The colour is very pretty. Duty charges were a little rough.”

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Posted 11 months ago

“Ships with no tax and shipping charge.”

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Posted 11 months ago

“It was easy to order, however my order didn’t get processed for over 2 weeks after I contacted MAAP. The customer service agents were VERY helpful and got that addressed asap”

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Posted 11 months ago

Hi Jaclyn, Sorry you had an issue with your order! We have shared feedback on this so we can avoid this kind of thing happening in the future. We are very glad the MAAP Support team looked after you to get your your kit ASAP!

Posted 11 months ago

“Delivery was soon, Great!”

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Posted 1 year ago

We are glad to hear your order was speedy getting to you! Thanks for the support, Ae!

Posted 11 months ago

“Increase free shipping amount for ROW is too much, from $A 250 to 500. Even other hi-end brands like PNS, Assos, and Rapha does not have free shipping minimum amount of 500. $A350 or $A400 sounds reasonable or better for me. Hope you can review on this part. Thank you!”

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Posted 1 year ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 1 year ago

“Easy purchase, quick delivery”

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Posted 1 year ago

MAAP is rated 4.7 based on 2,577 reviews