MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,563 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,563 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sizing of their products is a bit special, at least for people with more muscular builds.My quality issue was resolved instantly and I was back to riding in full MAAP kit just a few days after. The support was very pleasant, non-order-related questions may take a few days.”

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Posted 7 months ago

“Shipping and curtom fees is a problem. The quality and fit is good. The zipper and the poor finishing on the back of the zipper is very basic.”

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Posted 8 months ago

“I have being buying maap apparel for years but recently my last purchases were very frustrating the 2 jerseys I bought size medium the exact size and model of the ones I own fit me terribly! There were definitely changes in the sizing or model. I tried a small size but it ran short…don’t know what to do…”

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Posted 8 months ago

“I've bought few other stuff from the online shop and things always ran smooth, until the last order in June. The package had been returned and I couldn't get in contact with customer service via email at all. After few weeks I contacted MAAP on Instagram per message and someone from the team reacted promptly. I received a refund and then I placed a new ordered. Very happy how it turned out!”

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Posted 8 months ago

“Everything is good except laundry shrinkage at first wash. I used cold water with soft detergent only.”

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Posted 8 months ago

“The reply to the email is very slow.”

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Posted 8 months ago

“Thermal long sleeved training top - ticks all the boxes for riding in 7-15 degrees. Watch the sizing - I am 82kgs and 178cm but chose a large due to my larger chest size and glad I did. If you are endomorphic rather than ectomorphic in shape, size up. Chest size more important than height.”

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Posted 8 months ago

“MAAP has made great products since day one and customer service is top notch. I’ve been a loyal fan for a few years. However, the minimum order for free international shipping has increased and this makes it hard for Singaporeans to order from Maap. Suggestion to reduce minimum order to 350AUD instead of 500AUD for free shipping, as tax will be imposed onto Singaporeans anything above 400. With the reduction, I’m sure orders will increase. Hope I make a valid point. Thank you MAAP once again for making high quality cycling products !”

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Posted 8 months ago

“Can we come out with winter long sleeve jersey that's not mostly a block colour please? Maybe the Purple Ash/Aqua Green LPW Pro Air LS Jersey 2.0 in a thermal option. All the Winter range is pretty nice but mostly comes in one overall colour with a bit of graphic. The limited edition ranges like the MAAP X Bleach Werks in a thermal option would be sick. Also, maybe MAAP could have a few more Mediums made in those first runs.”

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Posted 8 months ago

“The quality of the service and products is great, but it looks like the product sizes are smaller than before.”

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Posted 8 months ago

“It's a great winter jacket, except the rear pockets are too high, making it nearly impossible to get items out of when riding. The delivery was super fast, only taking two days to arrive.”

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Posted 8 months ago

“Delivery is very timely.”

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Posted 8 months ago

“Love this line, unfortunatly recent purchase which was sold out at Canada went to MAAP site to buy forgetting duties and taxes have to be paid so I did not accept it. But MAAP own site has come a long way from three years ago. I just wont buy online from site where duties and taxes involved. I want seemless, buy it and it's at your door.”

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Posted 8 months ago

“I purchased some items in the sale that never turned up. It's fine, not a big deal but obviously a bit disappointing that I can't get the discount rolled. The quality of the clothing is tip-top though.”

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Posted 9 months ago

“Shipping was fast and products will be a great addition to my wardrobe. The only thing is that I bought a few archived jerseys and they were not receive the bundle pricing when I checked out. I had tried to reach out via email over a week ago and still have not heard back. Thanks”

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Posted 9 months ago

“Quick shipping easy order”

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Posted 9 months ago

“Just bought two beanies and a tech shirt and they look solid. I bought them on sale, as I feel it would be a bit overpriced in comparison to other brands, just my opinion though. Also, I was surprised shipping is 20 AUD considering I am in Melbourne, that’s much more expensive than others.”

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Posted 9 months ago

“I love the brand and the overall product quality and style. However, I had a faulty product and tried to reach out to map and haven’t heard from them ever since (2 weeks now). That’s not very satisfying since the products are high prices.”

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Posted 9 months ago

“Ordered items were delivered within the expected timeframe. Quality of materials is superb. Just had an issue with the sweater which was not indicated on the product details page having a very relaxed fit. I even use the size recommending feature on their website but it did not help at all.”

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Posted 9 months ago

“Love MAAP - they're my go to. However, I do wish: 1. The women's jerseys were shorter 2. The straps on the women's bibs were shorter 3. Shipping within the US was faster. I'm in NY and receive MAAP orders from a cycling shop in Vancouver, CA faster than MAAP orders from the official site.”

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Posted 9 months ago

MAAP is rated 4.7 based on 2,563 reviews