MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,584 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,584 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Maap has an incredible range of products and it fits me well. Only problem i encounted is that Maap don’t respond to E-mail with expediency. I have a problem with our local customs and it took you guys ages to reply. I still haven’t received my orders yet due to some details that our local customs needed from your end for them to release my parcel”

Helpful Report

Posted 1 year ago

Hi Rodolfo, Thanks for the review and feedback. Sorry for delays you experienced and problems with customs. We can see the support team did come back and help you. Reply back if there is more they can assist you with but from looking at your ticket it looks all resolved and hopefully you'll have your MAAP kit in your hands soon to take out on the road and try out. Best, MAAP

Posted 1 year ago

“So perfect product, this is Maap, good brand, top quality. Alt road is my favourite item, it’s suitable for the weather in south east Asia, I hope we could get more pockets on your product, like the cargo bibs, etc.”

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Posted 1 year ago

Thanks for the top review, Tainian! We'll be sure to consider your feedback for future designs! We appreciate your support!

Posted 1 year ago

“Easy purchase, quick delivery”

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Posted 1 year ago

“Although it’s a premium product I was still impressed with the presentation, packaging and quality. I ended up doing a second order a week later after trying on the kit/s due to how good it felt but also the style element with how it looks and feels on the bike. After spending 2k+ I might be good for a little while now but will definitely be keeping MAAP as my number 1 cycling clothing brand!”

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Posted 1 year ago

“As always, good items delivery. Somehow I still expect answer about sizing”

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Posted 1 year ago

“In short, Maap is one of the best brands of biker clothing. It is comfortable, beautiful, and of very high quality Thanks 🙏🏼”

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Posted 1 year ago

Thanks so much for the really nice review and support, Abdulaziz! We really appreciate it!

Posted 1 year ago

“Top ervaring. Goeie klantenservice.”

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Posted 1 year ago

“Excellent quality product, really worth the money, super fast shipping too”

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Posted 1 year ago

“Always a good experience with MAAP”

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Posted 1 year ago

“Fantastic looking well made premium clothes with fast shipping to Canada from Australia. Expect to pay a 13% duty on importation of clothing good plus sales tax as well. To date, MAAP makes my favorite gear.”

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Posted 1 year ago

“I gave 4stars because VAT was extremely higher than my estimation. Everything else was pretty good such as quality and delivery.”

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Posted 1 year ago

“MAAP deliver high quality products also great customer service to their customers.”

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Posted 1 year ago

This is the kind of feedback we love to see. Thanks for the support and review, Raymond!

Posted 1 year ago

“Terrible experience this time. I have purchased MAAP twice and both were positive but this time was terrible. I purchased a jersey and two bib shorts. I forgot to put in the bundle option and contacted Customer service right away. The person replied back to tell me it is not possible and seconds later I received an email that products are shipped. It didn’t give me any time to cancelled or reorder the products.”

Helpful Report

Posted 1 year ago

We're very sorry that you have had a bad experience ordering with us. We have had a look and can see you had already applied the Strava Reward discount code to the order and this is why we were not able to give you a further discount. We are sorry for the confusion there, our discounts can never be stacked and the Strava discount worked out a lot better for you. Hopefully, you got our last email where we explained this to you. When you request to cancel an order with us, the MAAP Support team checks and see if it's possible, in this situation the order had already closed off and it was too late to stop it. We are sorry for that! When the order is picked up from the courier at our warehouse and it's scanned in by the courier driver, the tracking takes a little bit of time to travel from the warehouse system back through to our systems. The email we send you does not trigger until it reaches our system which can be a few minutes and sometimes a bit longer after it's been picked up by the courier. This is why when you were speaking to us even though it was too late to stop the order shipping you had not received the email yet. We are very sorry that this was not the best experience for you. We do hope that your future experiences with us continue to be the positive experiences like you have had with us previously. If you would like to talk to us about this further, please do get in touch with us directly via email at info@maap.cc

Posted 1 year ago

“realy great products that fit well are comfortable and long lasting with there own unique Maap style”

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Posted 1 year ago

Thanks for the top review and feedback, Ross!

Posted 1 year ago

“Was great fits well fab colour”

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Posted 1 year ago

Thanks for the awesome review and feedback. We appreciate it, Gary!

Posted 1 year ago

“I love MAAP clothes. Unfortunately, I didn't have the best experience with the service. My order was of high value and I received an email to confirm that it was me who did the order. I replied that it was me almost immediately. It took the person from the service department two days to write another email requesting a copy of my credit card. I did this straight away and then it took another two days for the same person to respond that the order is going to be processed. I appreciate the concerns about the security checks but I was very unhappy about this extremely slow response from your service staff. I felt like this person did not care. I planned it very carefully to be delivered on time for my bike race. This did not happen. If I make a large order I expect a top service. This service was extremely poor. I finally received the order over 10 days after I orfered it.”

Helpful Report

Posted 1 year ago

Hi Jowita, Thank you for your feedback. Firstly, thanks for your love, we are glad you are a fan of our clothes! We are very sorry you had a bad experience with our support team with the timeframe it took for the security checks due to your high value order. We appreciate your feedback and will ensure that we are reviewing your journey so we can provide a more seamless experience in the future. We can see that we could have requested all information in our first email to you which would have sped things up and created a much better experience. We will ensure the relevant coaching and support is given to the team so we can do better here in the future. Thanks for making us aware of this so we can improve. If you would like to chat more with us about this reach out to us at info@maap.cc Best, MAAP

Posted 1 year ago

“Loved Brand MAAP I use it a lot because the material is good and it is functional. The clothes I bought this time are pretty and nice.”

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Posted 1 year ago

We love hearing this kind of feedback. Thanks for your review and support Jongsu!

Posted 1 year ago

“Great pruduct & fast shipping”

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Posted 1 year ago

Glad to hear Madison!

Posted 1 year ago

“These cargo bibs are a dream. Perfect fit, perfect chamois - and the straps sit just tight enough but not too tight. I am 5'6, 130lbs and easily fit into a small. They do stretch a bit after the first wear, but nothing too crazy. The pockets are great for a cell phone + other snacks. I used them in a race recently and nothing came out, even on washboard roads. 12/10 recommend.”

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Posted 1 year ago

Thanks for the top review and feedback, Leslie! We are very glad to hear that you're a fan of our Cargo Bibs! Thanks for all of your support!

Posted 1 year ago

“Prendas maravillosas y servicio al cliente espectacular La ropa es cómoda y se ajusta a la perfección Espectacular”

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Posted 1 year ago

Thanks for the wonderful review Susana! We are so glad you found our Customer Service spectacular and that your MAAP kit was a perfect fit and comfy! We love to hear this kind of feedback. Thanks for the support!

Posted 1 year ago

MAAP is rated 4.7 based on 2,584 reviews