maap Reviews

Name: maap
Rating: 4.66

4.7 Rating 2,414 Reviews

92 %

of reviewers recommend maap

4.7

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“This month, I purchased a year's worth of cycling apparel both in-store in Melbourne and online. I bought several short-sleeve and long-sleeve jerseys, a few pairs of bibs, as well as accessories like jacket, vests, and leg warmers for winter use. The experience has been excellent, and there were discounts as well. However, I would like to ask why the one-piece cycling suits have been discontinued. I want to buy a men's one-piece cycling suit, but I can't find it either in-store or online.”

Helpful Report

Posted 6 months ago

“Received half of what I ordered, emails never replied to to add onto an underwhelming experience.”

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Posted 6 months ago

“Purchased sun sleeves, I was concerned about buying correct size after being caught out before as being a cyclist I don't have massive upper arms. After reaching out to customer service to get more detail about sizing like circumference of upper and lower part was told, Ciara (MAAP Support) to order same size as jersey(large). Which I did purchase that size. My fears were confirmed are sleeve is too loose at top. I don't feel that I could downsize as I am struggling to get bottom part over wrist and a smaller size would exacerbate this situation. Very disappointing from what I consider a premium priced product. I am left with option of modifying top part to make product at least useable. At least more sizing information on the website would have prevent this from happening as I would have realised the product does not suit my body shape.”

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Posted 6 months ago

“Not only that I look great when wearing MAAP but also it feels great on it. I’d be probably giving up my other kits and replace them with MAAP.”

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Posted 6 months ago

“Received items right away! Awesome and seamless transaction”

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Posted 6 months ago

“Delivered fast. Sizing is smaller than expected ; I was predicted a medium for a looser fit and it is very compressive, feels like seams may rip on the bib. Disappointed by how tight the arm sleeve is at bottom too.”

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Posted 6 months ago

“Delivery in Canada are too expansive… not worth it even in sale.”

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Posted 6 months ago

“Fast shipping. Quality materials. Fit is a little weird with incredibly long arms relative to the torso that I've never experienced with any other brand. I have to roll up the sleeves as a result. Otherwise, it's a great thermal jersey that had me toasty the other night riding in 16 degree C weather with no other top layers.”

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Posted 6 months ago

“The shorts are faulty, the pocket zip broke the first time I wore them.”

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Posted 6 months ago

“I really wish MAAP used an e-commerce system that dealth with taxes and duties. I got my items, paid taxes for them via DHL, and have to go through a convoluted process to reclaim my taxes via DHL because of wrong sizing and the need to return some items. As of writing I'm still waiting for my returns to be processed so I can submit documentation proof to get my tax refund.”

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Posted 6 months ago

“Great kit, best out there for me … fit/style/colours ..”

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Posted 6 months ago

“Perfect as always”

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Posted 6 months ago

“top excellent brand”

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Posted 6 months ago

“I bought a size S prime jacket during mid year sale Jacket turns out to be a bit tight and I wanted to exchange. Current policy is to refund and purchase again with store credit. This process is ok. I dont like is the payment for the postage”

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Posted 6 months ago

“I bought a bottle and it was broken. Sent an email to support and did not hear any from them. I sent it on Monday and today is Thursday.”

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Posted 6 months ago

“NIL. PRESENT WAS FOR MY SON. BIRTHDAY IS WEEKS AWAY. HE LOVES YOUR CLOTHING. YOUR POST COMMENT REF : "MUST PICK UP TODAY OR ITS GOING BACK TO SENDER " IS PLAIN STUPID. MANY PEOPLE LIVE ON FARMS AND CANNOT GO TO A PO BOX JUST BECAUSE YOU INSIST, OK??? WHO THOUGHT THAT ONE UP? SOME TWERP IN A BIG CITY CBD ?? MAX W.”

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Posted 6 months ago

“Kudos to the MAAP team. Your products excel in quality, fit, and design, and are complemented by rapid delivery. The summer kit is impressive, but the winter kit is truly outstanding. From the merino socks to the thermal tights, jersey, and jacket, you leave no room for winter morning excuses.”

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Posted 6 months ago

“Great and stylish products, fast shipping. I have been a MAAP convert for years.”

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Posted 6 months ago

“Easy purchase experience, and the quality of the kit is exceptional”

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Posted 6 months ago

“Excellent service and follow up sets you apart from competitors. My previous MAAP bib I purchased had a small defect, you guys were quick to rectify and offer a replacement. I had a bad experience with a competitor swiss brand thus initially, I was not hopeful that you guys will replace the bib. But I was left very impressed by the service and how you guys stand behind your product. I am a MAAP convert now and I wear MAAP only. Recent purchase was also fuss free and quick! I will keep coming back to buy more!!”

Helpful Report

Posted 6 months ago

maap is rated 4.7 based on 2,414 reviews