MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,582 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,582 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Always great products with excellent backup.”

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Posted 10 months ago

“MAAP's gear is always top quality, looks good and fits well. Service is great, and shipping is relatively fast. MAAP's gear is not cheap, and certainly it pays to look out for bargains on the archive sale, or look out for Strava promotions to get a good deal.”

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Posted 10 months ago

“The kit are superb and premium and commitment with delivery is flawless as promised.”

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Posted 10 months ago

“Love the quality of the products and the large selection of colors and styles.”

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Posted 10 months ago

“Once you go Maap….”

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Posted 10 months ago

“Ordered the”

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Posted 10 months ago

Thanks for the 5* review!

Posted 10 months ago

“These are the comfiest bike shorts I have ever owned. I'm very impressed with the fit and riding comfort”

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Posted 10 months ago

Thank you so much for your kind words Guy! We're thrilled to hear that you had such a great experience. If you need anything in the future, don't hesitate to reach out to us.

Posted 10 months ago

“Quality Product”

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Posted 10 months ago

Thanks for the kind words, Craig!

Posted 10 months ago

“The item I ordered was never delivered with the excuse that it was “out of stock”. You guys need to update your website, not a nice thing to buy thing that are not really in stock. What a disappointment.”

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Posted 10 months ago

Hi Andrea, sorry to hear you missed out on this jacket, I've just emailed you to see what else we can do to help.

Posted 10 months ago

“No issues. Dunno why cycling clothes have become so expensive, maap included. Almost 2k swedish. Thats just too much..”

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Posted 10 months ago

Thanks 5* for the review Henrik

Posted 10 months ago

“I love this brand, quality of fabric and design worth the money spent”

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Posted 10 months ago

Thanks for the kind words, Maurizio!

Posted 10 months ago

“Incredibly fast shipping.”

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Posted 10 months ago

Thanks Kieran, glad to hear it was a positive experience

Posted 10 months ago

“Well this isnät the latest one. But I'd would really love it if the stock would be better calculated...”

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Posted 10 months ago

Thanks for the review Johanna. If I can assist with this order please contact info@maap.cc

Posted 10 months ago

“The quality is 2nd to none ATM. I bought some of your commpetiors top end clothing recently (attaquer) for a change and it doesnt compare to your products. I promise I wont do that again :)”

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Posted 10 months ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience. Welcome back!

Posted 10 months ago

“Phone service was solid”

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Posted 10 months ago

Glad to hear you enjoyed the work of our amazing customer support team Callum!

Posted 10 months ago

“Your sizing is awful. Even following the chest etc sizes it was far too small. I've been ordering M/L from Rapha for years, and while COVID has not been as kind, they still all fit. The L from MAAP is 1, if not 2 sizes too small.”

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Posted 10 months ago

Sorry to hear the items you ordered weren't the right size, we've recently added the True Fit feature to all items to make it easier to work out sizing equivalents - alternatively please make use of our free returns. If we can help you directly please get in touch with the customer service team at info@maap.cc or live chat in the bottom right hand corner of the screen

Posted 10 months ago

“I love MAAP and all the products I own. They are durable, made with love and from fantastic, well chosen materials. One thing I find challenging however, is the sizing across the different products. My Alt_Road Anorak is an L, my Alt_Road Tee’s are in XL, and my vest is an XXL. I find this to be mildly confusing at times and found it non-inclusive for new riders and first time shoppers at MAAP. I would find shopping here and selecting products a lot easier if the sizing was more consistent and made a bit more sense. Aside from this I have nothing but positive things to say about my customer experience and my MAAP products”

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Posted 10 months ago

Thanks for the feedback Karl, if you need help with sizing when you're shopping next time feel free to contact us on live chat and we'll help find the right size for you. Glad you're enjoying your garments, happy riding!

Posted 10 months ago

“The jersey and bib material is very smooth. Felt very nice with them.”

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Posted 10 months ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with the jersey and bibs. If you need anything in the future, don't hesitate to reach out to us.

Posted 10 months ago

“Got a lovely winter long sleeve jersey. It is really toastie but still breathes.”

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Posted 10 months ago

Thanks for the awesome feedback, Peter. I'm glad to hear the winter jersey is doing the job!

Posted 10 months ago

“The product rocks. The lack of free returns outside Australia is a problem. If MAAP can sort this out, they’ll get money from me that otherwise will continue to go to Rapha.”

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Posted 10 months ago

Thanks for the feedback David, glad to hear you're loving the product. We're always reviewing how we look after returns and we'd love to be able to do free returns for NZ customers in the near future.

Posted 10 months ago

MAAP is rated 4.7 based on 2,582 reviews