maap Reviews

Name: maap
Rating: 4.66

4.7 Rating 2,414 Reviews

92 %

of reviewers recommend maap

4.7

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Great products and exceptional customer service!”

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Posted 8 months ago

Thanks Alvin! We have shared your feedback with our design and support team! They love to hear they are doing a great job! Thanks for the support!

Posted 8 months ago

“Very fast to process order”

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Posted 8 months ago

“My new merino jersey is beautiful to wear and arrived quickly after ordering.”

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Posted 8 months ago

We are so glad to hear this, Maree! Thanks for the review!

Posted 8 months ago

“Delivery was soon, Great!”

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Posted 8 months ago

We are glad to hear your order was speedy getting to you! Thanks for the support, Ae!

Posted 8 months ago

“Love the colours, quality and fit !”

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Posted 8 months ago

Thanks so much! We love to hear it!

Posted 8 months ago

“love the colors they have for the bibs and jersey. one of the must comfortable bib i ever worn.”

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Posted 8 months ago

We love to hear this! We've shared your feedback with our design team. Thanks Yew!

Posted 8 months ago

“Smooth experience”

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Posted 8 months ago

We love to hear this Alejandro! Thanks for the support!

Posted 8 months ago

“MAAP was very helpful when chasing up my delivery and tracking info . My clothes were spot on for size and I will definitely shop here again . Very happy”

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Posted 8 months ago

We're glad to hear you are very happy with your MAAP kit! Thanks for the review and support, Mary!

Posted 8 months ago

“Product is always on trend aswell as being high quality, online ordering is quick & easy and exchanges/refunds are dealt with quickly and fairly. Highly recommend”

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Posted 8 months ago

Thanks for the top review, Rachael! We appreciate it!

Posted 8 months ago

“Hi, I had a few issues using the site to make a purchase which I logged via the chat function - mainly that once I logged into my account and then went to check out, it kept asking me to login again. I also think it'd be great to be able to use gift vouchers instore and the LaB's as sometimes you want something ASAP and only being able to use a gift voucher online is a bit frustrating, especially when you want to purchase Melbourne LaB specific gear that's not avaiable online. But as always, there was someone to help with my questions and guide me through the process, so I really appreciate that. Thank you”

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Posted 8 months ago

Thanks for the kind review and feedback, Ryan! Thanks for your feedback, we will be sure to use it to improve for the future. We do have something in the works for being able to use Gift Cards at our LaBs, we are not quite there yet but we hear you and are working on it. We're so glad our support team have been here to help you when you've needed it. We appreciate your support!

Posted 8 months ago

“Always consistently good. Love the cuts, colours and overall appearance of your Maap designs. Easily the smartest on the roads!!”

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Posted 8 months ago

Thanks so much Mandy! We love to hear feedback like this!

Posted 8 months ago

“Increase free shipping amount for ROW is too much, from $A 250 to 500. Even other hi-end brands like PNS, Assos, and Rapha does not have free shipping minimum amount of 500. $A350 or $A400 sounds reasonable or better for me. Hope you can review on this part. Thank you!”

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Posted 8 months ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 8 months ago

“Maap has an incredible range of products and it fits me well. Only problem i encounted is that Maap don’t respond to E-mail with expediency. I have a problem with our local customs and it took you guys ages to reply. I still haven’t received my orders yet due to some details that our local customs needed from your end for them to release my parcel”

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Posted 8 months ago

Hi Rodolfo, Thanks for the review and feedback. Sorry for delays you experienced and problems with customs. We can see the support team did come back and help you. Reply back if there is more they can assist you with but from looking at your ticket it looks all resolved and hopefully you'll have your MAAP kit in your hands soon to take out on the road and try out. Best, MAAP

Posted 8 months ago

“So perfect product, this is Maap, good brand, top quality. Alt road is my favourite item, it’s suitable for the weather in south east Asia, I hope we could get more pockets on your product, like the cargo bibs, etc.”

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Posted 8 months ago

Thanks for the top review, Tainian! We'll be sure to consider your feedback for future designs! We appreciate your support!

Posted 8 months ago

“Easy purchase, quick delivery”

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Posted 8 months ago

“Although it’s a premium product I was still impressed with the presentation, packaging and quality. I ended up doing a second order a week later after trying on the kit/s due to how good it felt but also the style element with how it looks and feels on the bike. After spending 2k+ I might be good for a little while now but will definitely be keeping MAAP as my number 1 cycling clothing brand!”

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Posted 8 months ago

“As always, good items delivery. Somehow I still expect answer about sizing”

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Posted 8 months ago

“In short, Maap is one of the best brands of biker clothing. It is comfortable, beautiful, and of very high quality Thanks 🙏🏼”

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Posted 8 months ago

Thanks so much for the really nice review and support, Abdulaziz! We really appreciate it!

Posted 8 months ago

“Top ervaring. Goeie klantenservice.”

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Posted 8 months ago

“Excellent quality product, really worth the money, super fast shipping too”

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Posted 8 months ago

maap is rated 4.7 based on 2,414 reviews