maap Reviews

Name: maap
Rating: 4.66

4.7 Rating 2,429 Reviews

92 %

of reviewers recommend maap

4.7

Based on 2,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Customer service is incredible! Very responsive to emails, understanding to all situations, personable in correspondence and effective in actioning solutions.”

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Posted 1 year ago

We are so happy to hear the MAAP support team took such great care of you! Thanks for taking the time to share your support and feedback, Paul!

Posted 1 year ago

“love the kit love the folks”

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Posted 1 year ago

We love to hear it, Vikki!

Posted 1 year ago

“Fit is true to size, and athletic fit. Two-day shipping to NZ!”

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Posted 1 year ago

Thanks for taking the time to share the feedback, Alexander! Glad you were happy with the shipping time to NZ!

Posted 1 year ago

“Delivered within 1 week of the order and perfect fit. Love it!”

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Posted 1 year ago

We are glad to hear it was the perfect fit! Thanks for the love!

Posted 1 year ago

“Seamless, simple purchase online and my kit arrives in a few days.”

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Posted 1 year ago

Thanks, Stuart!

Posted 1 year ago

“the color is pretty”

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Posted 1 year ago

Thanks, Eunjoo!

Posted 1 year ago

“good quality product, jerseys are nice, but bibs run small”

Helpful Report

Posted 1 year ago

Thanks for the review, Yon! Your feedback is noted!

Posted 1 year ago

“Just received my latest jersey, it's great. It came in a non plastic bag parcel bag(which was great) and arrived quickly.”

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Posted 1 year ago

Thanks for the feedback and support, Allison!

Posted 1 year ago

“Shipping is very quick. Obviously this is the best you can buy in terms of cycling apparel.”

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Posted 1 year ago

We love to hear it Gregg! Thanks for the amazing support and review!

Posted 1 year ago

“Keep it up”

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Posted 1 year ago

Thanks, Paul!

Posted 1 year ago

“Fast delivery, great prices on occasional sales.”

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Posted 1 year ago

Thanks for the review and feedback. We appreciate it!

Posted 1 year ago

“The product of course is beautiful and high quality…Although my personal opinion is that the pockets are too tall making access tricky. I was seriously impressed with the speed of delivery. Every other time I have ordered a product from Australia it has taken 10-14 days to reach me. These orders arrived within 3-4 days of ordering”

Helpful Report

Posted 1 year ago

Thanks for the review and feedback, Debbie! Your feedback will be shared so we can consider it in the future! We recently moved to a new warehouse in Australia, we are glad you're seeing the improvement in shipping speeds!

Posted 1 year ago

“I love the service that MAAP provided.”

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Posted 1 year ago

We are so glad to hear you love how we took care of you! Thanks for the review and feedback Noor!

Posted 1 year ago

“Fast delivery. Always trustworthy transaction. Nonetheless, pls consider lowering the price”

Helpful Report

Posted 1 year ago

Thanks for the review and feedback Chuan! Your feedback is noted!

Posted 1 year ago

“Love the kit and it fits well, the quality is high. However, was pretty annoyed recently with the MAAP strava challenge where it consistently stated $75 AUD reward unlock everywhere I looked. My friends and I were so keen. Then once you unlock that reward, you find out in small print that you have to spend $250 minimum to get the $75 unlock... be upfront and include that in your T&Cs early on. Not once people unlock the reward. Not the greatest experience.”

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Posted 1 year ago

“So far, so good. Really loving the customer service and the delivery which is fast. Products are top notch quality. I had an issue before regarding taxes because of wrong declaration by Maap but they addressed it right away. Thanks Maap”

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Posted 1 year ago

Ian, we love to hear you're happy and that we fixed your issue quickly. Thanks for taking the time to share your feedback, we really appreciate it!

Posted 1 year ago

“I ordered online and the sizing suggestions based on the dimensions of the models in the pictures has been very helpful and accurate for me. I am based in Cape Town, South Africa and would love to be an ambassador for your brand.”

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Posted 1 year ago

Thanks for your kind review and interest in being a MAAP ambassador! We are currently overcommitted with ambassadors, sorry! We have shared your interest with the relevant teams so if any opportunities come up you can be considered.

Posted 1 year ago

“Maap is the benchmark in product quality and customer service. Since buying my first Maap jersey last year, I have been blown away by the superiority of their products compared to all other top brands such as Rapha, Pedla and Black Sheep Cycling. I am committed to turning my cycling closer into only Maap clothing. I’m systematically selling off all other brand clothing and replacing them with only Maap. Whether it be Knicks, jerseys, vests or socks, Maap simply do it better regarding durability, comfort, breathability and style. Not only are their products world class but their customer service is top shelf! My customer service experience has always been first class. Whether it’s being offered a free coffee on arrival at the Maap Lab or rapid response to any online customer query or returns. I can’t speak highly enough of this brand and I’m proud to say that my favourite brand comes from my home town! Thanks Maap and keep up the incredible work! I love what you’re putting down!”

Helpful Report

Posted 1 year ago

We really love to hear this, Paul! Thanks for your review and your amazing feedback! We'll be sure to see you out on the road!

Posted 1 year ago

“Perfect for indoor training, workouts or zwifting!”

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Posted 1 year ago

Thanks so much, Norlan!

Posted 1 year ago

“The website is easy to navigate, service is outstanding, the shipment was quick, overall experience makes you want to go back for more.”

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Posted 1 year ago

We love to hear it! Thanks for your review and support, Francesca!

Posted 1 year ago

maap is rated 4.7 based on 2,429 reviews