MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,580 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The medium size feels a bit smaller this time”

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Posted 1 year ago

“I'll start off by saying I like MAAP's products a lot. It's probably my favourite kit right now. I've ordered from MAAP a couple times directly during their archive sales. DHL has been the courier both times and they are very bad at calculating tax and duties so both times I've had to self clear my package (which is very time consuming). This also stems from the fact that MAAP puts the full retail MSRP on the invoices and not the discounted price. Since I'm located in Canada the charges for duty and tax are exorbitant...so you usually end up only saving a little relative to local cycle shops prices. It would be nice to a. Have the correct MSRP put on the invoices b. Not use DHL or c. Have an all inclusive service like Rapha (where I presume they are registered to pay Canada HST).”

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Posted 1 year ago

“My first MAAP and very happy with the fit and comfort. The look is simply beautiful.”

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Posted 1 year ago

“Last transaction was through online platform. I think one thing to improve on is the colour from online vs real life. It is difficult to capture colours of garments most times but if somehow you can perfect them that would be great. Sometimes garments arrive and it’s either a lot lighter or darker in the colour compared to online photos”

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Posted 1 year ago

Thank you for your feedback. We appreciate your input and will take your comments into consideration as we continue to improve our product/service. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 1 year ago

“Training bib is very well made. Strong grippers keep the legs in place. Chamois is just 'ok'. for the money expected better Purchased size S per sizing chart (184cm, 68kg) which is a very firm fit but comfortable”

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Posted 1 year ago

“Very very good”

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Posted 1 year ago

Thanks for the review, Koon!

Posted 1 year ago

“As usual the difficulty with online sports apparel is getting the sizing right. After contacting MAAP for advise they recommended a size M jersy but I went with my instincts and ordered a L and found this to be a close fitting garment so all went well. Basing my decision off the chest measurement proved to a better choice for my frame.”

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Posted 1 year ago

“My order arrived within 2 days of ordering”

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Posted 1 year ago

“There is no denying you make quality products. However, I bib does not spell value for money for $400 and a jersey should not cost $245 … keeps going up up and up . But what do I know, I’m the idiot who keeps buying your stuff. Might not be for long though Pedal Mafia price point is more palatable and just as good 🤷‍♂️”

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Posted 1 year ago

Thank you for taking the time to do the review Peter. We appreciate your input and will take your comments into consideration as we continue to grow. Thanks for all of your support.

Posted 1 year ago

“Although the shipping is express the package took a long time to despatch. The garments are extremely high quality and worth the money. Sizing runs a little large.”

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Posted 1 year ago

“Love the fabrics and look, but the sizing is very small.”

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Posted 1 year ago

“I purchased some winter kit from the archive sale. website was easy to navigate. The order took 5 days to process but was delivered within 2”

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Posted 1 year ago

“シンプルなデザインに豊富なカラーバリエーションと、上質な生地と機能が気に入っています。”

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Posted 1 year ago

“My latest experience was awesome thanks to the rapid delivery, a huge improvement on the previous shipping times.”

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Posted 1 year ago

“Initial fit is as predicted (good). Health outage atm but looking to get out with kit in the next month. Will see how it wears down the track oops pun. Like the lava colour jersey. Would've liked socks in same colour. Like vivid colour to standout to motorists. Cheers”

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Posted 1 year ago

Thanks for the review and feedback, Andrew! We've shared your feedback around matching socks! Good luck with getting back out on the bike soon!

Posted 1 year ago

“Customer service is great just that response may take a while”

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Posted 1 year ago

“Nicely designed kit, functional and fits my aesthetic (appreciate the brand's core values) Delivery is generally super quick. (This was the first time I have ever had any delay.)”

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Posted 1 year ago

“I love the Pro Hex LS Jersey, and this Blurred Out style is just so cool. The fit and materials are race-oriented, with relatively high compression and super light material. My only beef with this and some other Maap pieces is that in very hot and humid conditions the materials don't do a great job are drying and they tend to show the wet sweat a lot. For hot and dryier conditions i think these are just perfect.”

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Posted 1 year ago

“I gave a voucher to a friend but they were unable to use the voucher in the Melbourne store which they found a bit frustrating. Aside from that the cycling clothes are great quality”

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Posted 1 year ago

Thank you for your review and feedback, Julia. We appreciate your input and will take your comments into consideration about being able to use gift cards at the MAAP LaB onboard. You're right, at this stage gift cards can only be used in our online stores. Hopefully, we can make some changes to this in the future! Kind regards, Dani Wright Customer Service Manager MAAP

Posted 1 year ago

“Good and friendly customer service. Great delivery time”

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Posted 1 year ago

MAAP is rated 4.7 based on 2,580 reviews