maap Reviews

Name: maap
Rating: 4.66

4.7 Rating 2,414 Reviews

92 %

of reviewers recommend maap

4.7

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Always good care”

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Posted 1 year ago

“I appreciate the quick response and action from Deve of customer service team regarding my recent order.”

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Posted 1 year ago

“Return an refund was easy and transparent - also quick!”

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Posted 1 year ago

“Well the jersey was way to small even though I followed the guide”

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Posted 1 year ago

“Great experience great topfits amazing”

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Posted 1 year ago

“Your products are the best in design, quality, delivery, etc.”

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Posted 1 year ago

Thanks for the lovely feedback! We appreciate it!

Posted 1 year ago

“The Henna bibs were a lot darker in real life than the bright vibrant colour you see on the website. I was also disappointed to see Maap no longer offered Afterpay as a form of payment.”

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Posted 1 year ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to let us know.

Posted 1 year ago

“MAAP provides premium quality cycling wear and is always my first choice when looking for new cycling kit, especially the knicks.”

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Posted 1 year ago

Thanks for the review and feedback, Mark!

Posted 1 year ago

“Sizing always consistent and delivery time was above reproach 👍”

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Posted 1 year ago

This is what we love to hear! Thanks for the review and support!

Posted 1 year ago

“Awesome quality, great designs, but fits are smaller than expected.”

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Posted 1 year ago

“Excellent fabrics, correct size for bib and thermal vest (Already used and it is incredible), t-shirt fits one size up, thermal jersey one size down. Effective and fast service.”

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Posted 1 year ago

Thanks, Gaia! We appreciate all of the support!

Posted 1 year ago

“The Black Friday event started a few days early and as a loyal MAAP customer for the past few years, I made a purchase online. The very next day after I placed the order, I received an additional 20% off promotion. My order has not even shipped out to me and this has left me feeling disappointed and somewhat cheated and frustrated. I am not comfortable with this purchase but it’s difficult for me to do anything about it since I live overseas. I’ll be extra careful next time. Thank you.”

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Posted 1 year ago

Hi Jessica, Thanks for taking the time to share your feedback with us. We are very sorry you were not happy with how our promotions worked in our recent Black Friday Sale. We will make sure your feedback is shared so we can use it for future promotions that we have. Kind regards, Dani Customer Service Manager MAAP

Posted 1 year ago

“Very good quality and comfortable for wearing, Easy to order with quick delivery and service 👍”

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Posted 1 year ago

Thanks for the review, Zhaoquan!

Posted 1 year ago

“Super good customer service, quick response and friendly chat! Sale returns are not free, but exchanges are. If you’ve paid a delivery charge, you don’t need to pay it again.”

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Posted 1 year ago

“Quality items and customer service.”

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Posted 1 year ago

Thanks, Tapio! We appreciate the support.

Posted 1 year ago

“Great products, quick delivery!”

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Posted 1 year ago

“MAAP is the brand I only wear when I ride, not only is the clothing awesome but the staff go above and beyond to help out…an amazing brand and company.”

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Posted 1 year ago

Thank you for the kind review and feedback. We really appreciate all of your support. Thanks, Roberto!

Posted 1 year ago

“Love the products, color scheme and it helps that they are of great quality that goes the distance - maybe more sale all year round? :)”

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Posted 1 year ago

“Your customer service online is excellent. Seamless shipping and overseas delivery. Communication during this process was also excellent. Jersey is lovely, like all MAAP products - high quality, design and great fit. Sustainable packaging. Thank you MAAP :)”

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Posted 1 year ago

Thank you for all of the awesome feedback, Melanie! We love to hear this!

Posted 1 year ago

“Very happy with the products and express delivery”

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Posted 1 year ago

Thanks for the top review, Francesca! We appreciate the support!

Posted 1 year ago

maap is rated 4.7 based on 2,414 reviews