MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,577 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not clearly shown during checkout that I would need to pay almost $200 CAD (!) in duties on a $545 AUD order. Had at least an estimated calc been shown, I wouldn't have ordered - but I guess that's why you don't show it. Also, ordered a Medium bib short, because I fit in a Medium in all other brands and even did a fit guide to be sure. The shorts barely fit around my thighs, and I am by no means a big human. I have to roll the bottom of the shorts up my legs to get the chamois in place, then roll the bottom back down.”

Helpful Report

Posted 5 months ago

“Excellent customer service and fast shippings. I'm very happy with the purchasing process on the website”

Helpful Report

Posted 5 months ago

“Reply was pretty quick-and helpful”

Helpful Report

Posted 5 months ago

“Great jersey and fast overseas shipping (by DHL)”

Helpful Report

Posted 5 months ago

“Really good quality long sleeve jersey. Fits well and has great pockets in the back and another one for keys. Zips are great quality and the fabric is light but warm and seems to breathe well too. Colour is on point with how it looked online and the sizing was perfect. Arms are a tiny bit long but better than being too short. I got some socks too and they are very nice quality socks. You don't mind paying the extra money for good kit when you can actually see and feel where that money went when you are out on your bike.”

Helpful Report

Posted 5 months ago

“Great looking, high quality kit. Good customer service and returns process. Fast postage!”

Helpful Report

Posted 5 months ago

“Great! Customer service was fantastic and very helpful. I loved my order, although the cost of shipping was quite high despite my purchase. Duties to Canada are also quite tough so I won’t be able to regularly purchase items from maap.”

Helpful Report

Posted 5 months ago

“Customer service was excellent, with fast email responses. It's refreshing to experience such responsiveness, which isn't always common these days.”

Helpful Report

Posted 5 months ago

“Great website, easy ordering and high quality products.”

Helpful Report

Posted 5 months ago

“Products are of good quality. My previouspair of bib started to thin out after two years. While not covered by warranty, the team still gave me a discount code to help with the purchase of a new kit. That was really nice of the team.”

Helpful Report

Posted 5 months ago

“Super fast dispatch and delivery of order.”

Helpful Report

Posted 5 months ago

“Always a great experience buying from the website (and also your partner stores).”

Helpful Report

Posted 5 months ago

“The top was a good fit, service was great, and dispatched quickly.”

Helpful Report

Posted 5 months ago

“Purchased sock all went well and was very happy with purchase”

Helpful Report

Posted 5 months ago

“Third pair of Team Evo Bib Shorts. Best endurance chamois for longer and all-day rides. Great comfort for climbing in the saddle. Sizing is snug but comfortable. I’m 6’0 and 175 pounds. Size large is a perfect fit for me.”

Helpful Report

Posted 5 months ago

“Super comfy LS training jersey”

Helpful Report

Posted 5 months ago

“The customer service was top notch! I had a silly wee question about a product fault and they rectified it in 30 secs, while also encouraging me to do what’s right by the environment when dealing with the old one. A real values led company”

Helpful Report

Posted 5 months ago

“It was easy to order and I didn't take long to receive my package. The quality of the bibs and jersey is excellent and I love the colours/designs.”

Helpful Report

Posted 5 months ago

“If shipping cost can be reduced will be great.”

Helpful Report

Posted 5 months ago

“Great quality. Unfortunately a size too large. Returns process seems to take a fair while as I've not yet heard back if I can return these items”

Helpful Report

Posted 5 months ago

MAAP is rated 4.7 based on 2,577 reviews