MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,584 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,584 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I headed in store to try on some cargo bibs, and was ignored by the three guys on shift for a good five minutes, despite being the only person in the store at the time. When one of them did ask if I needed help, he was decent about helping me get the size I needed from out the back and providing advice to me on the different fits. What bothered me about the entire experience was the little ways in which MAAP basically indicated it wasn't for me. I was the 'largest' size MAAP provided for women, which is laughable - I'm a size 14, so in the scheme of women on bikes I'm pretty average. Every time I wanted to try on a different piece of clothing, the guy had to head out the back and tear into another plastic packet for me - so not only is my size not on the rack, it's also kept in some little plastic packet. It meant extra work for the salesperson, and made me feel bad for asking him to fetch and unwrap so many extra things. Ultimately, the one thing I wanted to buy wasn't even available in store and I had to order online. So, despite the fact that what I ordered was quite good, I won't be going back in store again or recommending MAAP to anyone else.”

Helpful Report

Posted 2 months ago

“Bad input for address, courier sent to the wrong place. Reply times were a bit long, and I was worried if my order was able to go through or not. Additionally, they said they would refund me since they do not redirect, but I have not gotten my refund back since the package was returned last week to you guys ///: Really like your products, but not sure if I would order online again due to the logistics worry. But thanks so much Marj for responding to me and for being so understanding!”

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Posted 3 months ago

“I was so very disappointed to discover that the special edition LITP jersey I bought and gifted to my husband for Christmas didn’t fit him. I bought it based on the size recommended on your site and thought it was fate that his size was the only one left. He couldn’t even pull the sleeves much past his elbows. I understand that MAAP is marketed as an elite brand (hence the excitement to buy this extravagant treat) and obviously modelled on European cyclist sizing, but this is so disappointing that a larger Aussie male cycling devotee probably won’t fit even your larger size.”

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Posted 3 months ago

“the jersy and the jacket, there are great products, but the bibs are to stiff, and makes the riding exprience not that great.”

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Posted 4 months ago

“I’m a medium in other MAAP jerseys, and this one (size large) is super tight in weird places. Had to pay $65 in duties on top of the cost for it to not fit like things usually do.”

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Posted 4 months ago

“The allowance is not working and the discount code either. I can't wait to have access to the new collection but I am always in fear of missing it or having to pay actually more than I should ...”

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Posted 4 months ago

“Not great. My complaint was about your shipping. I accepted the cost of $45 for shipping a jersey and a pair of socks but YOUR shipping service choice added another 50% to the bill. YOUR shipping service chooses did not include customs clearance which was another $20. This is not duty or taxes but customs clearance, something you can have included if you choose to do so, so your customers know what the real cost of shipping is up front.”

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Posted 4 months ago

“The recent experience was rather disappointing, i was issued with a promo code MAAP106CT8FW9M on 9th November but upon checkout, it was shown as invalid. Same issue goes for the previous Strava Alts Space challenge which i have completed, invalid code as well. Hence til now i have not purchased due to this issue.”

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Posted 4 months ago

“No response to recent query about order.”

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Posted 5 months ago

“Was not clearly shown during checkout that I would need to pay almost $200 CAD (!) in duties on a $545 AUD order. Had at least an estimated calc been shown, I wouldn't have ordered - but I guess that's why you don't show it. Also, ordered a Medium bib short, because I fit in a Medium in all other brands and even did a fit guide to be sure. The shorts barely fit around my thighs, and I am by no means a big human. I have to roll the bottom of the shorts up my legs to get the chamois in place, then roll the bottom back down.”

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Posted 5 months ago

“Great quality. Unfortunately a size too large. Returns process seems to take a fair while as I've not yet heard back if I can return these items”

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Posted 6 months ago

“the merino sockes very quickly developed holes aroudn the ankles... it was sad on quality”

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Posted 7 months ago

“Sizing is all over the place between product lines. Measurements usedas a guide don't give the correct size. Really hard to buy online without having to return items.”

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Posted 7 months ago

“overpriced”

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Posted 8 months ago

“Terrible. Don't get me wrong. I love Maap products. I bought my third kit but I will be returning it. Just don't buy directly from Maap! It's a scam. At no single point in the process was I told about expensive duties. What retailer doesn't pay those duties? I bought from Maap distributors in the past and didn't have to pay duties. It was in the price. Meanwhile Maap is just greedy and takes that extra margin for themselves instead of passing only PORTION of the extra margin from cutting the middle man to the customer. Now they're getting a return so no profit at all. And a customer who will try a competitor instead. Well done Maap...”

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Posted 8 months ago

Hi Hugo, Thanks for the detailed feedback, we'd love the chance to help resolve this so I've emailed you directly. For the record we're working with our E-commerce partners to make the duties imposed easier to see at checkout. Currently we fulfil Canadian orders from Australia so we have to comply with the import duties applied by your local government. Since you're in Montreal, a great way to avoid this would be to get in touch with your awesome local retailer who stocks MAAP, Le Club, at 3807 Saint-Denis Street.

Posted 8 months ago

“No answer from the service mail. Has been better before.”

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Posted 9 months ago

“I recently had an unfortunate accident and needed to utilize MAAP's crash replacement policy. However, I was quite disappointed to find out that I had to submit all my previous order numbers to be eligible for the discount. This process is cumbersome, especially since many customers, like myself, might have purchased jerseys, bibs, and socks in separate orders. MAAP should be more customer-friendly and open to giving the discount without requiring such detailed information. Making the policy more accessible would go a long way in improving customer satisfaction and loyalty.”

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Posted 9 months ago

“I was disappointed by the fit of the bibs, doubly by only getting store credit back with my return because they were on sale.”

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Posted 9 months ago

“The bibs broke after several rides, support said that the problem was in my saddle. In addition, the answer itself had to wait a long time.”

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Posted 9 months ago

“Pretty dssapointed.. I ordered some kit, accidentally put the wrong address and emailed support instantly to change the address. I got word back quickly which was good saying the address has been changed. It was then sent to the wrong address. I was told another package would be sent, but after 3 emails to the help person I was dealing with I've heard nothing back. The kit for a riding trip so I've had to go without. Was my mistake to start with so not disgruntled but was under the impression there was a remedy...”

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Posted 9 months ago

MAAP is rated 4.7 based on 2,584 reviews