“Great selections and customer service, I've enjoyed shopping Maceoo at the Borgata in Atlantic City and Hardrock Hollywood recently and was thrilled to have selections that fit me and looked good.”
Thank you for your fantastic review! We're thrilled to hear that you appreciate our unique designs and high-quality materials. Your support means a lot to us, and we look forward to bringing you more extraordinary options in the future. Stay stylish!
Hello Cynthia,
We’re sorry to hear about the issues with your orders. Please rest assured, we will investigate this matter and have one of our team members reach out to you shortly to resolve it. We truly appreciate your patience and understanding, and we’re committed to making this right for you!
Thank you so much for your wonderful review, Cameron! We're delighted to hear that Lennon consistently takes great care of you and your clients. Your trust in us means everything, and we look forward to continuing to provide excellent service and quality. See you again soon!
We’re so glad to hear you’re enjoying your purchases! It’s fantastic knowing that our pieces are making a statement and helping you feel confident. Thank you for your kind words, and we can’t wait to help you discover more stylish and high-quality options in the future!
“Daniela is the absolute best! After helping me pick out some “date night” clothes, I quickly eyed a unique piece that was more my style and added that to my collection. The whole process was fun and collaborative. I’ll be back!”
Hello Aaron,
Thank you for the amazing review! We’re thrilled that Daniela could help you complete your "date night" look and that you found something extra special to add to your collection. Next time, be sure to check out our bespoke fragrance bar for a truly one-of-a-kind scent experience. We can’t wait to have you back for more shopping adventures and help you score even more amazing finds!
Hello Steven, Thank you so much for your wonderful review!
We're delighted to hear you had a fantastic experience with our store, staff, and products. Your feedback truly means the world to us, and we deeply appreciate your support. Our team is committed to treating every customer like family, and we're excited to continue this journey with you. Thank you for playing such an important role in our success!
Hello Koronczay,
Thank you for reaching out, and I sincerely apologize for the delay in your shipment. I understand how frustrating it can be to see that your order is still in Texas after such a long time. It appears there has been an unexpected delay in transit, and we understand the importance of receiving your order promptly.
I will contact DHL and our warehouse to investigate this further and provide you with an update as soon as possible. In the meantime, please feel free to reach out if you have any questions or need further assistance. We truly appreciate your patience and will do everything we can to get your order to you as quickly as possible.
Best regards,
MACEOO
Thank you for your awesome review, Howard! We’re happy to hear you’re enjoying our funky styling and getting great deals during sales. Your feedback is invaluable, and we can't wait to bring you more stylish pieces that stand out. Keep rocking that unique look!
“The absolute best store in all of Las Vegas. I have been shopping here for nearly 6 years now.
They have everything you need from A-Z and the highest quality you can ask for. The Maceo brand truly represents luxury in Las Vegas and never will let you down.”
Hello Alan,
Thank you so much for your kind words! We're thrilled to hear that you've been shopping with us for nearly 6 years and that you've had such a great experience. We take immense pride in offering a wide range of high-quality products that represent the luxury and sophistication of Las Vegas. Your continued support means the world to us, and we're committed to ensuring that every visit is as exceptional as the last. Looking forward to serving you for many more years to come!
Hello Roger, Thank you so much for your wonderful feedback!
We're thrilled to hear that you've loved each of your purchases and that our items have been a great fit for your tall frame. It's fantastic to know that the quality, style, and sizing worked perfectly for you. We truly appreciate your continued support, and we look forward to serving you again with more fashionable, well-fitting options.
We will be reaching out to you with exclusive deals and notifications when our new collection drops, so you won’t miss out on the latest styles!
“I enjoy Maceoo shirts. The last one with the lion not real happy with the front, it's not real appealing as the lion is right in the center of a button. Back is perfect.”
Hello Todd,
Thank you for sharing your feedback! We're glad to hear you enjoy Maceoo shirts, but we're sorry to hear that the placement of the lion on the front of your recent shirt wasn't to your liking. We understand how important it is for the design to be visually appealing, and we appreciate you bringing this to our attention.
If you'd like to exchange the shirt, you can either reach out to us directly, or you can start the exchange process by following the link below.
Thank you for being a valued customer,
MACEOO
https://maceoo.com/pages/return-policy
“I have not received it. I ordered it 10 days ago. Its saying shipped but i havent received it. Worse than that, the ‘track package’ link doesnt work so i can not see where my package is. Can someone please call me to get this sorted out. I was hoping to have it by now.”
Hello Mike,
Thank you for reaching out, and I sincerely apologize for the inconvenience you're experiencing. I completely understand how frustrating it can be when your package hasn't arrived, and the tracking link isn’t working as expected.
We have looked into the status of your shipment, and we are happy to inform you that your order was delivered on December 14th at 10:00 PM at your local post office.
If you have any further questions or need assistance locating your package, please don’t hesitate to reach out. We're here to help!
Best regards,
MACEOO
We’re thrilled to hear that you discovered Maceoo in Puerto Rico and that it’s now your favorite brand. Your support means the world to us!
If you’re loving our pieces, we think you’ll also enjoy exploring some of our other collections, like our premium outerwear or accessories, to complete your look. We’re always adding new styles, and we’re confident you’ll find even more favorites to elevate your wardrobe.
Thank you again, and we look forward to continuing to provide you with high-quality, stylish pieces!
Best regards,
MACEOO
“I bought a peacoat. The picture of the coar is red. When the coat arrived it was marroon. I emailed customer service and asked if I could get the red coat. They said that I got the coat that I ordered but the picture that they advertise is too light and needed to be adjusted. I asked it I could get a refund but have not heard back from them.”
Hello Brian, Thank you for reaching out and sharing your experience.
We sincerely apologize for the confusion regarding the color of the peacoat and for any frustration this has caused. We understand how important it is for you to receive the exact item you expected, and we regret that the advertised image didn’t accurately reflect the coat’s true color.
We take your concerns seriously and want to resolve this as quickly as possible. Please rest assured that we will look into your refund request and ensure that you receive a timely response. Our customer service team is committed to providing a solution that makes you feel valued, and we appreciate your patience.
Again, we apologize for any inconvenience and will work to ensure you're completely satisfied. Thank you for bringing this to our attention, and we’ll be in touch shortly to finalize the next steps.
Thank you for your feedback, and we apologize for the delay in receiving your order. We completely understand your frustration, and we want to assure you that we’re looking into this. Our team will reach out to you directly to provide an update and assist with any concerns. We truly appreciate your patience and are committed to getting your item to you as soon as possible!
We’re thrilled to hear that you love the feel of our leather jackets, and it's amazing that you have three in your collection. If you're enjoying the jackets, you might want to check out some of our other premium pieces—whether it's our accessories or outerwear, we’re sure you’ll find something that complements your style perfectly. We appreciate your continued support and can’t wait to see what you pick next!
We're thrilled to hear that you're enjoying the quality and feel of our clothing. We take great pride in offering exceptional products, and it means a lot to us that you can see and experience the craftsmanship we put into every piece. We look forward to continuing to provide you with stylish and luxurious pieces in the future. Thank you for choosing us!
Thank you for your fantastic feedback! We're thrilled to hear that you love our clothes, style, and fit. At Maceoo, we take great pride in offering high-end materials that ensure both luxury and comfort, along with a style that's truly unmatched. It’s wonderful to know our staff helped make your experience even better. We look forward to welcoming you back soon to explore even more of what we have to offer!
