We’re thrilled to hear that you discovered Maceoo in Puerto Rico and that it’s now your favorite brand. Your support means the world to us!
If you’re loving our pieces, we think you’ll also enjoy exploring some of our other collections, like our premium outerwear or accessories, to complete your look. We’re always adding new styles, and we’re confident you’ll find even more favorites to elevate your wardrobe.
Thank you again, and we look forward to continuing to provide you with high-quality, stylish pieces!
Best regards,
MACEOO
“I bought a peacoat. The picture of the coar is red. When the coat arrived it was marroon. I emailed customer service and asked if I could get the red coat. They said that I got the coat that I ordered but the picture that they advertise is too light and needed to be adjusted. I asked it I could get a refund but have not heard back from them.”
Hello Brian, Thank you for reaching out and sharing your experience.
We sincerely apologize for the confusion regarding the color of the peacoat and for any frustration this has caused. We understand how important it is for you to receive the exact item you expected, and we regret that the advertised image didn’t accurately reflect the coat’s true color.
We take your concerns seriously and want to resolve this as quickly as possible. Please rest assured that we will look into your refund request and ensure that you receive a timely response. Our customer service team is committed to providing a solution that makes you feel valued, and we appreciate your patience.
Again, we apologize for any inconvenience and will work to ensure you're completely satisfied. Thank you for bringing this to our attention, and we’ll be in touch shortly to finalize the next steps.
Thank you for your feedback, and we apologize for the delay in receiving your order. We completely understand your frustration, and we want to assure you that we’re looking into this. Our team will reach out to you directly to provide an update and assist with any concerns. We truly appreciate your patience and are committed to getting your item to you as soon as possible!
We’re thrilled to hear that you love the feel of our leather jackets, and it's amazing that you have three in your collection. If you're enjoying the jackets, you might want to check out some of our other premium pieces—whether it's our accessories or outerwear, we’re sure you’ll find something that complements your style perfectly. We appreciate your continued support and can’t wait to see what you pick next!
We're thrilled to hear that you're enjoying the quality and feel of our clothing. We take great pride in offering exceptional products, and it means a lot to us that you can see and experience the craftsmanship we put into every piece. We look forward to continuing to provide you with stylish and luxurious pieces in the future. Thank you for choosing us!
Thank you for your fantastic feedback! We're thrilled to hear that you love our clothes, style, and fit. At Maceoo, we take great pride in offering high-end materials that ensure both luxury and comfort, along with a style that's truly unmatched. It’s wonderful to know our staff helped make your experience even better. We look forward to welcoming you back soon to explore even more of what we have to offer!
Thank you so much for your kind words! We're thrilled to hear that Yuchi made such a positive impression during your visit. She truly embodies the warm and welcoming spirit we strive to offer our clients. We appreciate you taking the time to share your experience, and we look forward to welcoming you back soon!
We apologize for the delay in receiving your merchandise. We understand how frustrating this must be. We are currently looking into the status of your order and will provide an update as soon as possible.
If you have any additional questions or need further assistance, please don't hesitate to reach out.
Thank you for your patience and understanding.
Best regards,
MACEOO
“Love the shirt but did not realize it had Maceoo written on back sholder. Take that off and give you 5 stars. Won't wear it now or if it had Faragammo written on it. I don't advertize!”
Thank you for your feedback, and we're thrilled to hear that you love the shirt! We completely understand your concern about the logo on the back shoulder, and we sincerely apologize if it wasn’t what you expected.
We truly value your input and will pass your suggestion along to our design team for future consideration. In the meantime, if you'd like to discuss an exchange or return, please don’t hesitate to reach out, and we’ll be happy to assist you.
Thank you again for sharing your thoughts, and we hope to continue serving you in the future.
Best regards,
MACEOO
Thank you for reaching out. We sincerely apologize for the mix-up with your order. A member of our team will be in touch with you shortly to assist with exchanging the item for the correct color.
We appreciate your understanding and are committed to resolving this for you as quickly as possible.
We sincerely apologize for the inconvenience you’ve experienced with your delivery. We understand your frustration, and we’re here to help resolve this issue as quickly as possible.
A member of our team will reach out to you shortly to assist with tracking your order and providing an update. In the meantime, if you have any further questions or concerns, please feel free to reply to this message.
We appreciate your patience and are committed to ensuring your satisfaction.
“I am very pleased with Maceoo. I love the innovative styles and fabrics. I really love the stretch pants. The only issue I have are the shoes and sneakers need to be wider.”
Thank you so much for your kind words! We’re thrilled to hear that you love the innovative styles, fabrics, and especially the stretch pants. Your feedback is incredibly valuable to us.
We also appreciate your input regarding the shoes and sneakers. We understand the importance of comfort and will pass along your suggestion to our team for consideration in future designs.
Thank you again for sharing your thoughts, and we look forward to continuing to provide you with products you love!
“I discovered your brand in Puerto Rico on a business trip, it's a great fabric even with the high humidity it stayed dry and comfy, I always get compliments on my attire, most of it bought from your company over the last year”
Thank you so much for sharing your experience! We're thrilled to hear that our fabric held up so well in the Puerto Rico humidity, keeping you dry and comfortable. It’s wonderful to know you've been getting compliments on your attire, and we’re grateful for your continued support. Be sure to check out our fragrance bar the next time you’re in town—we think you'll love it!
Thank you so much for your kind words! We're so happy to hear that you're enjoying the comfort, fit, and quality of the fabrics and colors. It means a lot to us that you're loving your purchase, and we can't wait to serve you again soon!
We're so glad to hear you're enjoying our clothing! If you love our designs, we’re sure you’ll fall in love with our custom fragrance bar as well. It’s the perfect way to elevate your experience with us and find a scent that’s as unique as you are! We can’t wait for you to try it!
Thank you, Roger, for your amazing review! We're so glad to hear that you love both the shirt and jacket, and that the quality and fit met your expectations. Your feedback is truly appreciated, and we can't wait to see you back for more stylish finds!
Thank you, Frank, for your fantastic review! We're delighted to hear that you're satisfied with the quality of our products. Your feedback truly motivates us to keep delivering the best. We can't wait to see you again soon!
Thank you so much for your wonderful review! We're thrilled to hear that you love the style and quality of our products, and that they fit you perfectly. Your support means a lot to us, and we look forward to providing you with more great items in the future!
