“The people at Maceoo are incredible. I came in wanting something for a night on the town. I got that and SO much more. They helped me find the perfect pieces, got them tailored and ready by the next day and made my trip more memorable than I could have imagined. Thank you!”
Thank you so much for your kind words! We’re beyond thrilled to hear that your experience with us was so memorable. It was our pleasure to help you find the perfect pieces for your night out and ensure everything was tailored just right. We’re so glad we could make your trip extra special, and we can’t wait to help you find even more incredible pieces next time you’re in! See you soon, and thanks again for choosing Maceoo!
Thank you so much for your amazing review! We’re thrilled to hear that our sales staff was able to assist you with patience and care, we take great pride in providing that level of service. We can’t wait to welcome you back to MACEOO for your next shopping experience! Your satisfaction means the world to us, and we’re excited to help you find even more incredible pieces. See you soon!
Thank you for the compliment! We're thrilled to hear that you appreciate the quality and uniqueness of our designs. We strive to offer exceptional pieces that stand out, and it's wonderful to know that our efforts are being recognized! We cant wait to welcome you back for more amazing designs.
I'm so happy to hear you love your coat, sweater, and shirts from MACEOO! The quality of their clothing is truly top-notch, and it’s great to know you're enjoying your pieces. If you’re looking to elevate your wardrobe even further, be sure to check out our bespoke fragrance bar—it’s the perfect addition to complete your style. Thank you for sharing your positive experience!
“I’ve literally spent years going to the Tampa Hard Rock store where the staff knows me so well — mainly because they never have my size in the styles I like. But I’m good hearted about it so they like seeing me. I finally just ordered shirts at the store for delivery. I got an email with no delivery info. The online order says two items but nothing about the items and no tracking info. I emailed support and got no response. Nothing like paying full price designer prices and getting Walmart level service. I do not recommend the experience.”
Thank you for sharing your feedback, and we truly apologize for the frustration you've experienced with your recent order. We deeply value your loyalty to our Tampa Hard Rock store, and we're sorry that the service you received did not meet the high standards we aim to provide. It’s disappointing to hear that you did not receive proper tracking information or timely support, and we understand how important it is to stay informed on your order.
We are looking into this matter immediately and will ensure that the tracking details and any missing information are provided to you promptly. Your experience is important to us, and we’re committed to making this right. Please expect a follow-up from our team shortly. We appreciate your feedback and hope to restore your confidence in our service.
Thank you for your patience and understanding.
“I had an amazing experience at Maceoo flagship store at Aria Rresort & Casino.
I loved the suits they had and so I started my shopping with a size S suit, the store salesperson Yuchi was incredibly helpful in helping me with finding the right selection and size and even measuring the suit for tailoring for downsizing.
Later I visited the store again for purchasing even more stuff, I really loved a leather blackstoned jacket which they didn't have in my size, Yuchi helped me make an order for custom tailored fit for the same jacket which will get shipped to my home address. I made even more purchases for a shirt and shoes.
Maceoo designer clothes are amazing and I would return back to the store whenever I'm in Vegas.
I even got a chance to meet and greet the founders.
The entire experience was nothing short of an epiphany for me, and I truly felt like a VIP the entire time I was in the store.
Thank you so much 🥰”
We truly appreciate your kind words about our brand and the incredible team at Maceoo! We are fortunate to have clients like you, whose support and loyalty make our work a joy and a privilege. It’s fantastic to hear that you felt like a VIP, and we’re honored that you had the opportunity to meet the founders. we can’t wait to welcome you back to the store next time you’re in Vegas, we’d love to show you even more of what makes our brand stand out - including our bespoke fragrance bar, designed to elevate your Maceoo experience even further. We are committed to exceeding your expectations and look forward to a prosperous future together.
MACEOO
“Great selections and customer service, I've enjoyed shopping Maceoo at the Borgata in Atlantic City and Hardrock Hollywood recently and was thrilled to have selections that fit me and looked good.”
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your shopping experience at both the Borgata in Atlantic City and the Hard Rock Hollywood. It's great to know you found selections that fit well and looked great on you. We always strive to offer high-quality options and excellent customer service, so your feedback truly means a lot to us. We look forward to welcoming you back soon!
Thank you for your fantastic review! We're thrilled to hear that you appreciate our unique designs and high-quality materials. Your support means a lot to us, and we look forward to bringing you more extraordinary options in the future. Stay stylish!
Hello Cynthia,
We’re sorry to hear about the issues with your orders. Please rest assured, we will investigate this matter and have one of our team members reach out to you shortly to resolve it. We truly appreciate your patience and understanding, and we’re committed to making this right for you!
Thank you so much for your wonderful review, Cameron! We're delighted to hear that Lennon consistently takes great care of you and your clients. Your trust in us means everything, and we look forward to continuing to provide excellent service and quality. See you again soon!
We’re so glad to hear you’re enjoying your purchases! It’s fantastic knowing that our pieces are making a statement and helping you feel confident. Thank you for your kind words, and we can’t wait to help you discover more stylish and high-quality options in the future!
“Daniela is the absolute best! After helping me pick out some “date night” clothes, I quickly eyed a unique piece that was more my style and added that to my collection. The whole process was fun and collaborative. I’ll be back!”
Hello Aaron,
Thank you for the amazing review! We’re thrilled that Daniela could help you complete your "date night" look and that you found something extra special to add to your collection. Next time, be sure to check out our bespoke fragrance bar for a truly one-of-a-kind scent experience. We can’t wait to have you back for more shopping adventures and help you score even more amazing finds!
Hello Steven, Thank you so much for your wonderful review!
We're delighted to hear you had a fantastic experience with our store, staff, and products. Your feedback truly means the world to us, and we deeply appreciate your support. Our team is committed to treating every customer like family, and we're excited to continue this journey with you. Thank you for playing such an important role in our success!
Hello Koronczay,
Thank you for reaching out, and I sincerely apologize for the delay in your shipment. I understand how frustrating it can be to see that your order is still in Texas after such a long time. It appears there has been an unexpected delay in transit, and we understand the importance of receiving your order promptly.
I will contact DHL and our warehouse to investigate this further and provide you with an update as soon as possible. In the meantime, please feel free to reach out if you have any questions or need further assistance. We truly appreciate your patience and will do everything we can to get your order to you as quickly as possible.
Best regards,
MACEOO
Thank you for your awesome review, Howard! We’re happy to hear you’re enjoying our funky styling and getting great deals during sales. Your feedback is invaluable, and we can't wait to bring you more stylish pieces that stand out. Keep rocking that unique look!
“The absolute best store in all of Las Vegas. I have been shopping here for nearly 6 years now.
They have everything you need from A-Z and the highest quality you can ask for. The Maceo brand truly represents luxury in Las Vegas and never will let you down.”
Hello Alan,
Thank you so much for your kind words! We're thrilled to hear that you've been shopping with us for nearly 6 years and that you've had such a great experience. We take immense pride in offering a wide range of high-quality products that represent the luxury and sophistication of Las Vegas. Your continued support means the world to us, and we're committed to ensuring that every visit is as exceptional as the last. Looking forward to serving you for many more years to come!
Hello Roger, Thank you so much for your wonderful feedback!
We're thrilled to hear that you've loved each of your purchases and that our items have been a great fit for your tall frame. It's fantastic to know that the quality, style, and sizing worked perfectly for you. We truly appreciate your continued support, and we look forward to serving you again with more fashionable, well-fitting options.
We will be reaching out to you with exclusive deals and notifications when our new collection drops, so you won’t miss out on the latest styles!
“I enjoy Maceoo shirts. The last one with the lion not real happy with the front, it's not real appealing as the lion is right in the center of a button. Back is perfect.”
Hello Todd,
Thank you for sharing your feedback! We're glad to hear you enjoy Maceoo shirts, but we're sorry to hear that the placement of the lion on the front of your recent shirt wasn't to your liking. We understand how important it is for the design to be visually appealing, and we appreciate you bringing this to our attention.
If you'd like to exchange the shirt, you can either reach out to us directly, or you can start the exchange process by following the link below.
Thank you for being a valued customer,
MACEOO
https://maceoo.com/pages/return-policy
“I have not received it. I ordered it 10 days ago. Its saying shipped but i havent received it. Worse than that, the ‘track package’ link doesnt work so i can not see where my package is. Can someone please call me to get this sorted out. I was hoping to have it by now.”
Hello Mike,
Thank you for reaching out, and I sincerely apologize for the inconvenience you're experiencing. I completely understand how frustrating it can be when your package hasn't arrived, and the tracking link isn’t working as expected.
We have looked into the status of your shipment, and we are happy to inform you that your order was delivered on December 14th at 10:00 PM at your local post office.
If you have any further questions or need assistance locating your package, please don’t hesitate to reach out. We're here to help!
Best regards,
MACEOO
