Hello Cynthia,
We’re sorry to hear about the issues with your orders. Please rest assured, we will investigate this matter and have one of our team members reach out to you shortly to resolve it. We truly appreciate your patience and understanding, and we’re committed to making this right for you!
“I have not received it. I ordered it 10 days ago. Its saying shipped but i havent received it. Worse than that, the ‘track package’ link doesnt work so i can not see where my package is. Can someone please call me to get this sorted out. I was hoping to have it by now.”
Hello Mike,
Thank you for reaching out, and I sincerely apologize for the inconvenience you're experiencing. I completely understand how frustrating it can be when your package hasn't arrived, and the tracking link isn’t working as expected.
We have looked into the status of your shipment, and we are happy to inform you that your order was delivered on December 14th at 10:00 PM at your local post office.
If you have any further questions or need assistance locating your package, please don’t hesitate to reach out. We're here to help!
Best regards,
MACEOO
“Love the shirt but did not realize it had Maceoo written on back sholder. Take that off and give you 5 stars. Won't wear it now or if it had Faragammo written on it. I don't advertize!”
Thank you for your feedback, and we're thrilled to hear that you love the shirt! We completely understand your concern about the logo on the back shoulder, and we sincerely apologize if it wasn’t what you expected.
We truly value your input and will pass your suggestion along to our design team for future consideration. In the meantime, if you'd like to discuss an exchange or return, please don’t hesitate to reach out, and we’ll be happy to assist you.
Thank you again for sharing your thoughts, and we hope to continue serving you in the future.
Best regards,
MACEOO
We sincerely apologize for the inconvenience you’ve experienced with your delivery. We understand your frustration, and we’re here to help resolve this issue as quickly as possible.
A member of our team will reach out to you shortly to assist with tracking your order and providing an update. In the meantime, if you have any further questions or concerns, please feel free to reply to this message.
We appreciate your patience and are committed to ensuring your satisfaction.
