Machine Mart Reviews

“ Please don’t order from here or buy from the shop if you expect any kind of after sales care or a refund if a part breaks. ”

“ They will do anything not to refund you and will make you feel like you’re lying. ”

“ The company follow this by telling me I will need to wait another 5 days for my refund. ”

“ Machine Mart have refused to refund and said Ill have to have keep the faulty product as they have refused to resolve the issue . ”

“ i bought a mitre saw of this company main reason they offer finance, i received my goods, however i found the same product model no nearly 60 pounds cheap, so i called them they said they would refund p ans p but not price diffrence , but i could return to my local store for refund, they where rude and not helpfull, morell of the story is u can buy a lot cheaper else where, ”

“ Although the staff are polite,(,apart a person I spoke to from customer services,who wae arrogant and rude!) My husband and I bought a Hyundai generator from Machine Mart Exeter, November 2020,,it cost us nearly 2,000 pounds,, long story short,,it has been a nightmare,,,this machine broke down with in 2 months of having it!,since then it has been back to Genpower's workshop on 4 seperate occasions ,,each time it has been repaired Genpower has taken 6to 8 weeks to get it back to us ! They have had this machine in their workshop longer than we have had it in our possession! After a lot of phone calls to Machine Mart, and stress, we were promised a new machine,although we would have rather had a refund after all the trouble it's caused!Just the other day a guy called me from their customer service department,,was abrupt and told me and I quote 'with regard to you and yours husband's previous questions regarding a refund or an exchange the answer is NO and NO! Unbelievable, after all this! We are now without a generator, still paying a loan, and disgusted with our treatment. ”

“ I telephoned the branch and was told to bring it back and they would either replace it or give me a refund. ”

“ Still no sign of the saw by the 22nd July 2021 so I called up customer services and asked for an update as I’d heard not a thing from them… I was told they’re unable to give me any idea when I’d likely receive the item so I asked how easy & quick it was to cancel & get a refund, I was told no probs and it would happen very quickly - this was 5 days ago & no sign of my refund as yet. ”

“ Today's guy was polite ish but brusk when I asked for delivery or refund. ”

“ Bought a small booster/battery pack it charged my iPad once with a full charge , then wouldn’t charge again Started my tractor twice then would not start it anymore even though this is a small engine. Took it back to the store they said it would take 4-6 weeks to test it , said they would call me back once complete which they didn’t after 7 weeks I called them. They told me there was nothing wrong with it and they gave it back with glue from stickers or labels over the pack Simply did not do what they advertised it to do and will not refund or credit as they said I has owned it 5 months Absolutely shocking service I will never buy from here again Very disappointed as spent thousands over the years Russell Austin ”