Machine Mart Reviews

“ very poor service and very poor spare parts service, I have had a order in for almost a year, I will never buy from them again ”

“ customer service is none existent sent wrong parts was told to send them back with my old parts as reference phoning them for four week was told all sorts bull they lost my parts so can not make my own gaskets now i have a compressor that is scrap i am 64 years of age disabled and i have never been treated like this ”

“ A very long story but have been lied to on many occasions, service has been poor from the get go and when I asked if I could speak with management, I was told rather rudely, no and the more people that get involved, the more chance of things going wrong. ”

“ The staff don't care about the product or service and repair if a product is not working properly and don't oner the product guarantees on them as you are the retailer you sort it out and not tell the customer to ring the manufacturer up to sort out the problem I am sill waiting for you to ring me about my draper gtp34 petrol bushcutter gard for the last three weeks ”

“ There is no customer service! They are people answering your calls who do not care about the company losing customers and seem to only be employed to prove you wrong and argue with you, they are condescending and rude. ”

“ Customer service is appalling Customer service is appalling. ”

“ I have been buying from the Wolverhampton branch for around 12 years and up to yesterday I have always been pleased with the service, however the salesman yesterday was arrogant and asked me what I intended to plug into the generator, I stated it was a back up for my home in case of power cuts, salesman stated that unless I knew what I was doing I could damage my home electrics and the generator. ”

“ I go onto their website and see the same generator for sale today,I call them up to explain they are advertising goods that they knew 5 days ago they could not provide, they told me its not their fault, I said it is your fault because you are knowingly advertising expensive goods knowing you wont have any for 6 weeks, their customer service guy refused to accept responsibility and continued to ignore the issue of their I. ”

“ Extremely poor service when things go wrong Purchased a wacker plate from Machine Mart costing £700. ”

“ Although the staff are polite,(,apart a person I spoke to from customer services,who wae arrogant and rude!) My husband and I bought a Hyundai generator from Machine Mart Exeter, November 2020,,it cost us nearly 2,000 pounds,, long story short,,it has been a nightmare,,,this machine broke down with in 2 months of having it!,since then it has been back to Genpower's workshop on 4 seperate occasions ,,each time it has been repaired Genpower has taken 6to 8 weeks to get it back to us ! They have had this machine in their workshop longer than we have had it in our possession! After a lot of phone calls to Machine Mart, and stress, we were promised a new machine,although we would have rather had a refund after all the trouble it's caused!Just the other day a guy called me from their customer service department,,was abrupt and told me and I quote 'with regard to you and yours husband's previous questions regarding a refund or an exchange the answer is NO and NO! Unbelievable, after all this! We are now without a generator, still paying a loan, and disgusted with our treatment. ”