“Excellent customer service! I thought there might have been an issue with a gift card delivery, and when I contacted customer service, they promptly opened a case into the matter and Nancy provided wonderful communication throughout the process. When it turned out that the gift card was delivered to a neighbor of the recipient and returned to the recipient, I contacted customer service again to let them know, and again, Nancy was excellent in helping with that process. Thank you!”
“Everything as expected, except the molten chocolate cakes, see comment there.
But one item is not listed below!!! The Lorraine Breakfast Casserole.
For all items except Molton cakes, and as in past years, your cooking times are way too short. The worst was the breakfast casserole; directions said 40mins, but it took 85mins to heat the middle to firmness. All others are off too, and all significantly, and all too short. This is now expected and a chronic problem with MacKenzie.
Since there is no comment box for the next scale item, if I were to recommend MacK to a person, I would need to qualify the recommendation by saying "gourmet" is not accurate, but it is as good as or better than other online prepared meals companies. Gourmet has become a warning word, as it has no real legal definition so is used by a lot of people. I would also tell them it is very expensive, but not more than other similar companies.”
“I had read some of the reviews and was prepared to give enough time for defrost
Ing and cooking. Well it was a great success! The meat was tender and moist. If you follow the cooking instructions you can't go wrong. Thank you for an easy holiday.”
