“Very, very bad customer service. They claim to have "exceptional customer service e but do not. Also expect enormously high shipping costs 45.00 item ends up being 71.00 and that is their slowest shipping. I will NEVER order again.”
We are so sorry you weren't happy with your order. We show this order was ordered on 12/15, shipped on 12/16, and delivered 2 days later with UPS. The order total was $71.00, including $18.95 for Standard shipping.
“I took everything except the chocolate pecan bourbon pie to Thanksgiving dinner @ my wife's family gathering & they loved everything. The triple chocolate cake & 1 other item got a bit damaged during shipping, but that's not your fault. It's not cheap, but I don't mind spending a little more for occasional desserts. Haven't tried any of the other items you offer. Though the Smith Island cake wasn't the real, original cake from Smith Island, it was tasty & cost less than the real thing, which has more layers.”
“I hate that you have soooo much good things to offer. I would love to try most of the catalog, too expensive for me.this was a treat for my coming birthday. Love everything, thank you so very much.”
“I was pleasantly surprised to find Sticky Toffee Pudding in Mackenzie's catalog. Being an Anglophile, I decided to order one to see if it could come close to a traditional English Sticky Toffee Pudding. I was stunned! I ate the whole pudding and ordered two more to share with family. Delicious, nostalgic and also a new tradition! Many thanks! Shipping is so quick, the package stayed frozen in transit. I'm very pleased with Mackenzie's offerings...”
“I was disappointed in the small size of the smoked salmon ring. Wanted it for my vegan family members for Xmas. Now I either have to order another one or find an alternative at the grocery store.”
“Gave this as a gift to my brother. He said the food was great and the servings generous. He definitely would have told me if the food was not good...”
“I was pleased to see the packaging of the food and thought my Thanksgiving would be perfect. I followed the instructions on each package and I am sorry to say what should have taken the max of 2 hours to prepare took me all afternoon. After removing each of the dishes from my oven to find they were not done and still cold in the middle I ended up microwaving each dish to have a dinner served hot. I was extremely disappointed and will never order from you again.”
I am so sorry you had trouble with preparation, the dinner you ordered if prepared from thawed (recommended) is designed to be done in 30-45 minutes. Ovens do vary in terms of temperature, and our apologies if this took longer than intended. Someone from Customer Service will reach out to you directly.
“It was a little expensive but the perfect gift for my grandson who works all different hours, in a cold environment, and really appreciates being able to have a good hot meal”
