“EVerything we have tried so far is delicious. But we are very limited in what we can order due to the fact that i am on a low sodium diet and many of your meals are very high in sodium If there is something you can do about that, it would be great.”
Hi Hans,
Thank you for your feedback! We’re delighted to hear you find our meals delicious. We completely understand your concern regarding sodium levels and appreciate you bringing this to our attention. We're always looking for ways to improve our offerings and will certainly consider this in our future menu planning.
We hope to provide you with more options that fit your dietary needs!
Team Mackenzie Ltd.
“The recipient family didn't receive the whole order. This is highly embarrassing and frustrating that a family in mourning has to spend their time getting their order delivered properly. I'm highly disappointed”
Hi Pamela,
We sincerely apologize for the inconvenience caused regarding your order. We understand that this is a particularly sensitive time, and it’s frustrating when things don’t go as planned. Please know that we take your feedback seriously and have made our customer care team aware of this issue.
Team Mackenzie Ltd.
“I have ordered many times from this company. The food is delicious and comes well packed with easy instructions to follow. THis last order however my mom didn't receive two items (the linzer cookies which are her favorite) and instead received some lamb which she doesn't eat. I've opened a case with mackenzie so we will see if they can figure out what happened and send her the cookies. She's 89 and in another state so I can't really help her identify what kind of lamb or help her find the box it came in.”
Hi Heidi,
Thank you for your review! We’re so glad to hear that you’ve enjoyed our delicious food, but we sincerely apologize for the mix-up with your mom’s last order. We understand how important those linzer cookies are to her, and we appreciate you opening a case for assistance.
Our customer care team will do its best to resolve this issue for you quickly.
Team Mackenzie Ltd.
“Dear Team -
Although the redipients were thrilled with their gift, I was disappoint in the "gift card" enclosed. I just happened to be there when the package arrived. The recipients were ready to discard the "invoice-type" piece of paper that included the note from the sender. I asked if there was a gift card enclosed and they said no. Then they happened to see the note included on the "invoice-looking' piece of paper. It would definately enhance the presentation if the gift card from the sender was upgraded to a nice little true gift card and not just put on the paper that lists the contents of the box. Thank you.”
Hi Edmund,
Thank you for taking the time to share your thoughts! We're glad to hear that the recipients enjoyed their gift, but we sincerely apologize for the disappointment regarding the presentation of the gift card. Your suggestion to enhance the gift card experience is valuable and will be taken into consideration for future improvements.
We appreciate your feedback and hope to make your next gifting experience even better!
Team Mackenzie Ltd.
Hi John,
Thank you for your wonderful review! We're thrilled to hear you found our website easy to navigate and that your order arrived quickly. Your satisfaction is our top priority, and it's great to know we hit the mark!
Looking forward to serving you again soon!
Team Mackenzie Ltd.
Hi Suzanne,
We're thrilled to hear that you love our products! We understand that pricing can be a concern, and we appreciate your honesty. We strive to use high-quality ingredients that we believe offer great value.
We’re grateful for your support and look forward to your next order.
Team Mackenzie Ltd.
Hi Nancy,
Thank you for your wonderful review! We’re delighted to hear that you and your family have enjoyed our service and dinners. It means a lot to us to know we're part of your family moments!
Looking forward to serving you again soon!
Team Mackenzie Ltd.
Hi Harriet,
Thank you so much for your review! We’re thrilled to hear that you appreciated our quick service and that your package arrived in good condition. Keeping our customers updated is important to us, and we’re glad you felt well-informed!
We look forward to serving you again soon!
Team Mackenzie Ltd.
Hi Ingrida, thank you so much for your fantastic review! We’re thrilled to hear that everything you've ordered has been excellent and that you enjoyed our lobster bisque. Your satisfaction means a lot to us!
We look forward to serving you again soon!
Team Mackenzie Ltd.
“Outsatnding collection and outsatanding service. Shipping costs are excessive. If shipping costs wre reduced for regular customers, I would purchase more frequesntly.”
Hi there,
Thank you for your review! We're delighted to hear that you think our collection and service are outstanding. We appreciate your feedback regarding shipping costs, and we understand that it can impact your purchasing decisions.
We’re constantly looking for ways to improve and will certainly take your thoughts into consideration. We hope to serve you even more frequently in the future!
Team Mackenzie Ltd.
“The shrimp was nice and crisp, the sauce delicious, and the walnuts a delightful touch. We were delighted once again with the dinner you provided for us. And we look forward to an order that we placed and is to be delivered today!”
Hi Marguerite,
Thank you for your glowing review! We're so pleased you enjoyed the shrimp and the delightful touch of walnuts in your dinner. It's always wonderful to hear that we’re able to bring you joy with our food!
We're excited for your upcoming delivery and can’t wait to serve you again!
Team Mackenzie Ltd.
Hi Laureen,
Thank you for your wonderful review! We're thrilled to hear you found our products delicious and that the shipment was quick. We understand that some items can be a bit of an investment, and we appreciate your feedback on pricing.
Looking forward to serving you again soon!
Team Mackenzie Ltd.
“Food is good, arrives frozen and in good condition. Salmon Wellington is my favorite. I hate the horrific shipping prices and the extremely short duration of any of their discount offers.”
Hi Phoebe, thank you for your review! We’re delighted to hear that you enjoy our food, especially the Salmon Wellington. We understand that shipping prices can be frustrating, and we appreciate your honest feedback regarding our discount offers. Your insights help us improve!
We hope to see you back soon for more delicious meals!
Team Mackenzie Ltd.
Hi Noel, thank you so much for your review! We're thrilled to hear that you've enjoyed everything you've tried from our menu. Your satisfaction and loyalty mean a lot to us!
We can't wait to welcome you back for more delicious meals in the future!
Team Mackenzie Ltd.
“Order#1001507820
Order#1001507821
Both of these orders were damaged when received. The chocolate part of the cake just crumbled. The topping g was thin and disappointing. Over all a waist of money. I ordered one of the cakes for my brother-in-law as he just got out of the hospital. What a huge mistake and an embarrassment for me. I won’t be ordering from Mackenzie again!”
Hi William,
We're truly sorry to hear about your experience. We understand how disappointing it must be, especially when it was meant to be a thoughtful gift. Your feedback is important to us, and we'll work on ensuring the quality of our products meets the standards we strive for. Our customer service team has been made aware of this issue.
Team Mackenzie Ltd.
“Thé catalogue is fascinating to look through! It has so many options to order for dinner or gifts. Who would not love a gift of Great Food!
Everything I have eaten or gifted has been easy to fix and delicious to eat.”
Hi Jean,
Thank you for your wonderful review! We're delighted to hear that you find our catalogue fascinating and that you enjoy the delicious options for dinner and gifts. It's always great to know that our food makes for such easy and enjoyable meals for you and your loved ones!
We appreciate your support and look forward to serving you again soon!
Team Mackenzie Ltd.
“I always look for catalog offerings that are rated 5 stars. I have never been disappointed with the quality of the items that Mackenzie Limited offers.”
Hi Valerie,
Thank you for taking the time to leave a review! We’re thrilled to hear that you continuously find quality in our 5-star offerings. It truly means a lot to us to have loyal customers like you who appreciate the care we put into our products.
We are looking forward to welcoming you back for more delightful finds!
Team Mackenzie Ltd.
“I have ordered for several years and been mostly pleased with the quality of items purchased. The unique products are quite the taste sensation. Delivery is always prompt when you order. Sad to see the stuffed quail and mango sticky puddings discontinued. They were utterly awesome!”
Hi Linda,
Thank you for your wonderful review! We're delighted to hear that you've enjoyed our unique products over the years and that our prompt delivery has met your expectations. We understand how disappointing it can be to see favorites discontinued, and we appreciate your feedback about the stuffed quail and mango sticky puddings. Your kind words mean a lot to us!
We look forward to serving you again soon!
Team Mackenzie Ltd.
Hi Gloria,
Thank you for your fantastic review! We're so glad to hear that your package arrived quickly and that you enjoyed both the chocolate molten lava cake and the crab cakes. Your feedback puts a smile on our faces!
If there's anything else we can do for you, feel free to reach out!
Team Mackenzie Ltd.
