“We get Mackenzie Scottish salmon sides every Thanksgiving and Christmas for a family party. I believe it is the best Scottish salmon available by mail, period. They always ship EXACTLY when the say they will and it is perfectly packaged. Even their overnight shipping is right on time. (Ouch $ but that's on me for forgetting!) Their online ordering is easy, plain and simple. Or, if you need a human being to help you, they are polite, efficient and cheerful on the phone. It doesn't get any better!”
“My last order was missing an item but was replaced with an item I did not order. I replied to customer service but have not heard back from them yet. Hopefully this can be corrected as I have been happy with other orders.”
Thank you for bringing this to our attention, a member of Customer Service has reached out to you directly via email, as we don't see an email from you. We want to get you what you are missing right away!
Best,
Team Mackenzie Limited
“the Items that I ordered arrived within 2 days, I have tried one item so far and it was very good, I will reorder, from them, although the shipping price was pricey”
“I ordered the Seafood Sampler, and received three delicious soups. The Maryland Crab Soup tasted like it had just been caught, so fresh and wonderful. Then I had the Lobster Bisque, and it was just as tasty.
The Oyster Stew was wonderful also. So I have ordered a whole meal from Mackenzie. I look forward to having that for my Thanksgiving dinner. My Husband passed away early this year, so I am not going to cook like I usually do. I count on Mackenzie for my feast.”
“Really ovetpriced and overrated - disappointing- lobster risotto rich but too heavy and mushy. I’m better off making things on my own. Not worth the money for average tasting foods.”
“While my order was complete and arrived in good condition.
I wish the directions were printed in a larger font and have thought that on all the items I have purchased through the years.
But your products are very good!”
“Excellent and delicous products, however, the items are over packed: Placed in too large of a box, with a second styrofoam box inside and dry ice. If the items were shipped overnight, with dry ice, it might be possible to not require the syrofoam box and a smaller box could be used. The environmental impact of overpacking is an issue that directs my wallet.”
Thank you very much for the thoughtful feedback, we do try to minimize our impact on the environment, and we will give this feedback directly to our warehouse in an effort to improve our shipping process. We appreciate the input from you!
Team Mackenzie Limited
