“These chocolate Easter eggs were made of deicious chocolate. They arrived timely, for which I paid an extra fee. They were packaged well. However, they were not as pictured and described. The marshmellow ducks inside were very sticky and could never be removed from the egg whether we kept them at room temperature or refrigerated them.”
Thank you so much for your review. We will pass along your comments to our quality department to ensure this issue does not occur again. If you need further assistance, please reach out to our customer service department.
“Food is great but they ship with the least amount of dry ice of any of the other online gourmet food companies!! Making southwest and west coast delivery often arriving in questionable condition!”
Susan, we understand your frustration with the shipping, and we will pass along your comments to our warehouse. If you had any issues with a recent order, please reach out to our customer service department so they can assist further
“The milk chocolate egg containing a marshmallow chick was decribed and looked in the catalog as much better than in person. The eggshell was stuck to the chick to some extent or another in each of the six dggs, and the chick pretty much disintigrated in the struggle to separate the two. Other than that, the egg carton and eggs arrived promptly.”
Hi Richard, we’re sorry to hear the milk chocolate eggs didn’t meet your expectations and that the chick separated from the egg. We understand how disappointing that can be, especially when the description suggested a different experience.
Thank you for letting us know. We’ll pass your feedback to our product and packaging teams to review the coating and adhesion.
“The dinner I ordered arrived in good condition. Easy to get ready. The one issue I had was the overly salted side dishes. Chicken was fine. I would not order this again. The dessert was great, though!”
Hi Bonnie,
Thank you for sharing your feedback. We’re glad the chicken and dessert were satisfactory, but we’re sorry the side dishes were overly salted. We’ll pass this along to our quality team to prevent it from happening again.
“The food was good, although the flower cupcakes, while very pretty, did not taste that great. Everything else was super.
The reason I only gave 3 stars was the delivery service. I paid for expedited delivery. First it was coming one day, then another and then it finally arrived on the 3rd day. All the dry ice was melted and some of the food had begun to defrost. You should choose another delivery system. For that reason I will not be ordered from you again.”
Hi Renate, we are so sorry you had issues with delivery. I reached out to our customer service team to look into your issue further. They will be reaching out soon. Thank you for shopping with us!
“We gave the Rabbit Tails as an Easter gift to our hostess. They were excellent and loved by everyone. “Bunny Butts” were served again at the next dinner. Both dinners had only adults as guests!”
“Haven’t tried the Lava cakes yet but was disappointed in the chocolate eggs with the chicks in them. Some of the chicks were so hard my grandson couldn’t even chew them. For what I paid for those the chicks should have been fresh. Needless to say I won’t be offering anything else.”
We’re sorry to hear this item didn’t meet your expectations. We understand your concerns regarding the texture and freshness, especially given the occasion. Your feedback is appreciated and will be shared with our team. Please reach out to our customer service team so they can help with this issue.
Thank you for your feedback—we’re sorry this experience fell short of what you expected. We understand your concerns with both the steak texture and the hot dogs’ flavor, and we appreciate you bringing this to our attention. We’ll share your comments with our team.
“The ordering process was easy and the food was delicious. I appreciate that I received the correct items. Unfortunately I was disappointed when a casserole container was received damaged which surprised me due to being packed in a styrofoam cooler. I was serving for a special meal so didn’t appreciate receiving a cracked container especially after paying extra for shipping for quicker delivery.”
