“Gave this as a gift to my brother. He said the food was great and the servings generous. He definitely would have told me if the food was not good...”
“I was pleased to see the packaging of the food and thought my Thanksgiving would be perfect. I followed the instructions on each package and I am sorry to say what should have taken the max of 2 hours to prepare took me all afternoon. After removing each of the dishes from my oven to find they were not done and still cold in the middle I ended up microwaving each dish to have a dinner served hot. I was extremely disappointed and will never order from you again.”
I am so sorry you had trouble with preparation, the dinner you ordered if prepared from thawed (recommended) is designed to be done in 30-45 minutes. Ovens do vary in terms of temperature, and our apologies if this took longer than intended. Someone from Customer Service will reach out to you directly.
“It was a little expensive but the perfect gift for my grandson who works all different hours, in a cold environment, and really appreciates being able to have a good hot meal”
“I ordered at the last minute and was very concerned about the food's arriving on time. I spoke with customer service, who were helpful and reassuring. Thank you for employing polite and professional humans!”
“Description of product was spot on when it arrived at my house. I was impressed that it shipped and I received it so quickly! It arrived two days earlier than I was told it would.”
“I ordered a strayberry rubarb apple pie. I did not get it. To get one you have to get a claim # and submit it to a shipping insurance company. I never gave permission for shipping insurance...This was for Thanksgiving....I also ordered the honey carrots. That was horrible....”
We er so sorry for this experience, someone from Customer Support has reached out to you. We are so sorry that your initial order was missing the item you ordered, we want to make this right so look for communication from us. I believe our Customer Service agent misunderstood the issue, and for that we are sincerely sorry to have inconvenienced you.
Team Mackenzie Limited
“I was a bit disappointed with your company. My son moved to Iowa and it was his first thanksgiving on his own without friends or family. I places an order to be delivered in time for thanksgiving but it was delayed twice and got there aftger thanks giving. The food was reported to be very good, but sadly was not on time.”
We are so sorry for this experience. We fully share your frustration, it appears this order shipped on time and with the service level to arrive before Thanksgiving. I see UPS did indeed take longer that they should have to get this to you, it was shipped with priority overnight service and they took 3 days to delivery it. We absolutely want all our shipments to deliver on time, and I can only apologize on behalf of UPS that they let us both down here. Someone from Customer Service will reach out to you directly.
Team Mackenzie Limited
“Just received order, 4 hours after the delivery window. One of the packages (sweet potato casserole )arrived with no outer packaging and no directions for preparation. Since the items ordered will not be prepared for several days, we can't speak to the issue of food quality at this time. We will provide further feedback (if you wish to receive it) after the party for which the food was ordered. Gave rating on an interim basis”
Thank you for your feedback, someone from Customer Service has reached out to you to resolve this, the sweet potato casserole surely should arrive with a box, as well as clear labelling that includes preparation, ingredients, and a nutritional panel.
Thank you!
Team Mackenzie Limited
