“I ordered 6 gifts from MacKenzie Limited at which were excellent. However. there was an issue with an additional item . It was a perishable order that was not clearly marked as such and, as a result, was spoiled when opened for Christmas. I requested that the item be resent free of charge but my request was denied. I felt that MacKenzie Limited, as a reputable company knowing that I was a longtime customer, would have readily done so.”
“The cakes were great but the packaging on the cake with a sticky topping was not great. The cellophane stuck to the top and pulled up the topping. It was messy. Also better instructions would be helpful”
“Experience was very good!! Food delicious and the customer service to help correct an error in my purchase was excellent!
Only reason not a perfect review was error in my order.”
“Used this company for 8 different Christmas orders to different addresses. All arrived in a timely manner and each recipient was highly pleased with the quality and quantity of the food. Will definiitely use this company again”
“Good marketing through snail-mail catalog. Obviously expensive but presumed (and confirmed) top quality, restaurant quality food.
Picked a shipping date based on when my gift recipients would be at their vacation place for the holiday.
IG shipped early (which I get ... should be good ?!?!?), but in this case wasn't.
Able to make arrangements (was notified by IG of actual shipping), but would have been better to ask me!”
“I delayed receipt of the products when I placed my order for Christmas. It arrived in perfect condition! My guests were very complimentary of the items I served. I found out some of our guests already knew of MacKenzie LTD. Small world!”
