“Ordered the Turkey breast dinner, along with 1 stuffed turkey breast for Thanksgiving. What a treat! No cooking for me and the best part was getting raves from the family. My only disappointment was the stuffing which was terribly dry, but the gravy included in the dinner helped that issue. Highly recommend Mackenzie Ltd. Been ordering various items from them for years. On time delivery, well packed with plenty of dry ice.”
“The food was shipped correctly and received in excellent condition. However, the flavors were not what I expected. the lamb shanks in portobello sauce were very tender, but without much flavor. They lacked seasoning! The sauce was especially bad. the Bailey's Irish cream cake was moist, but again lacked flavor. I detected no Bailey's in it at all.”
Thank you very much for your feedback, every review helps us improve and we care about your satisfaction. You are also welcome to reach out to Customer Service at info@mackenzieltd.com or 1-877-867-6851 if we can be of any assistance to you.
Best,
Team Mackenzie Limited
“We have tried other companies foods for holidays and they were not what we hoped for. The items from MacKenzie proved to be exceptionable. Easy to prepare and then eat with satisfaction. Will use again!”
“I was very excited to order Thanksgiving from your catalogue but I have to say that I was disappointed. The mashed potatoes were so salty they were almost inedible. The stuffing, carrots and gravy were lovely but the actual turkey was dry. We threw most of it away.”
We're so sorry you weren't happy with one of the items you ordered. Look for Customer Service to reach out to you separately today.
Thank you!
Team Mackenzie Limited
“Ordering was easy delivery was on time. The food quality was mixed, followed directions and had mixed results. The sweet potato casserole came out great, however the turkey not so good following directions the turkey was over cooked and the stuffing was undercooked. Flavor was very good but overall results were disappointing.
Haven’t tried the torte or apple pie yet so to be determined.”
We are so sorry if you were not happy with the order you received. Please reach out to Customer Service at infor@mackenzieltd.com or 877-867-6851 if you would like any assistance, I do see that it shipped on time and was delivered on time.
Sincerely,
Team Mackenzie Limited
“The food items that I ordered were extremely tasty!! We have had our Thanksgiving meal with family together and the pumpkin pie was definitely a hit and the rolled cakes were a gift and gladly received. The creme brulee will be for another day but I am sure will be good. I have ordered from your company before and so far have not been disappointed.
Carolyn Collins”
“We ordered THE TURKEY BREAST DINNER and received THE SLICED TURKEY BREAST DINNER.I guess I failed to include the number #TDN66 but I definately didn't say SLICED TURKEY BREAST DINNER.I received the wrong dinner.”
We are sorry to hear that you ordered the wrong dinner, I do see that the order was placed on our website. You are always welcome to reach out to Customer Service at info@mackenzieltd.com or 1-877-867-6851, we are open from 8am - 9pm EST and you can place your order with a live agent who can help you. Someone from Customer Service will reach out regarding this order.
Thank you!
Team Mackenzie Limited
“Easy to order as a gift for a close relative. The recipient said they were very pleasantly surprised for the Thanksgiving Day holiday gift. The delivery was timely. Good choice on my part, and good job on your part.”
“Everything that I have ordered is great. I just ordered the stuffed Turkey, it is great, I will order it every Thanksgving from now on. And I order the ribs in July for my 4th of July dinner, it has the right amount of spices, not too much like some restaurant's do, they shake the black pepper on the ribs so much, you see black. Was going to order the mashed potatoes, and the hazel nut and the jelly small donuts, but my freezer was full of leftovers and frozen meals, I had no room for the 2 other items,but they are both great items.”
“Grandma always said, "Everything in moderation." That's true except when it comes to goodies from Mackenzie, then it's time to endulge. Whatever is ordered always arrives as described online, and tastes even better. Keep up the good work.”
“Terrible. Your delivery did not include the stuffed turkey breast. I had to take my family to a restaurant.
You can either send it to me now to use for Christmas or send me a refund.”
We sincerely apologize if an item was missing from your order, this is the first we are hearing about it. Someone from Customer Service will reach out right away to resolve this for you!
Sincerely,
Team Mackenzie Limited
I do see that this order shipped on time as requested from our warehouse, on Monday 11/24. It was shipped using 2-day air with Federal Express. I show that it was indeed delayed in transit by Federal Express, and didn't deliver to you on time. We sincerely apologize for the inconvenience, and will provide the feedback to Federal Express. We definitely want this to order to you on time as much as you do! Someone from Customer Service will reach out to you separately.
Sincerely,
Team Mackenzie Limited
“I paid $49.40 extra to have my order delivered on or before today. When I have pressed "Track my order" since midday, the notice has said "out for delivery." It is the end of the day and I still see "out for delivery." The last time this happened, the food I ordered was not delivered for several days past the time I saw that it was out for delivery. By the time it arrived--not having been kept refrigerated--the boxes were soggy and the food unfit to eat. I tried to receive help through your chat, to no avail. Oh dear.”
We are sorry to see that this was out for delivery later than expected. Fedex and UPS both have until 8pm or 9pm for residential deliveries. I see this delivered 11/26 at 5:30pm, so trust everything was in good order.
Sincerely,
Team Mackenzie Limited
“The experience was very good, though unfortunately, Fed-Ex messed up and delivered it to an address about a quarter mile away, and on the other side of the street (you'd think they'd have worked out the odd/even system out here by now). Luckily we have good neighbors!! This was not Mackenzie's fault, the address label was exactly correct. Perhaps requiring the product be signed for in the future MIGHT be in order, though that could slow things in many cases. I'm not sure what the best answer is.”
