“I love the products and received plenty of updates on shipping of the entree. However, I also got a gift card and am having trouble tracking it. I called and the customer service person was very helpful, but said she couldn't let me know the shipping status. She said the only way to know if it was received was to ask the recipient. That does not seem very efficient.”
Hi,
Thank you for sharing your feedback! We're delighted to hear that you enjoy our products and appreciate the shipping updates for your order. We apologize for the inconvenience with tracking your gift card. Gift cards shipped via standard USPS do not include tracking information, which can make it difficult to confirm delivery. If the gift card hasn’t been received within 7 days of shipment, please contact our customer service team, and we’ll be happy to assist further.
We appreciate your understanding and will share your feedback to help improve the process.
Team Mackenzie Limited
Hello,
Thank you for your amazing review! We're thrilled to know that you consistently have a great experience with us. Your support truly means the world to our team!
Looking forward to serving you again soon!
Team Mackenzie Limited
“Most everything we have ordered throughout the years have been very good, except the beef stew. We have our favorites. I just ordered the turkey dinner for my niece in NYC.
Elizabeth”
Hello,
Thank you for your great review! We're thrilled to hear that most of your orders have been to your satisfaction. We appreciate your feedback about the beef stew, and we’re glad you’re sharing the joy of our turkey dinner with your niece in NYC. Your continued support means a lot to us!
We look forward to serving you again soon!
Team Mackenzie Limited
“Well laid-out site, easy to find items, great selection, delicious foods, fast shipping, items perfectly packaged to stay frozen. I've ordered from you for many years, and have never been disappointed.”
Hello,
Thank you for your fantastic review! We’re so pleased to hear that you find our site well laid-out and easy to navigate. It’s wonderful to know that you’ve enjoyed our selection and that your items have arrived perfectly packaged. Your continued loyalty means so much to us!
We can’t wait to serve you again soon!
Team Mackenzie Limited
Hello,
Thank you for your wonderful review! We’re so glad to hear that your order arrived safe and secure. It’s great to know that you find it looks delicious!
We can’t wait to serve you again soon!
Team Mackenzie Limited
Hello,
Thank you for the lovely review! We're delighted to hear that you find our products yummy and appreciate our customer service. Your satisfaction means the world to us!
We look forward to serving you again soon!
Team Mackenzie Limited
Hello,
Thank you so much for your awesome review! We're thrilled to hear that you've been happy with all your orders.
We look forward to serving you again soon!
Team Mackenzie Limited
Hello,
Thank you for the fantastic review! We're glad to know you enjoy our desserts, and we appreciate your support.
We look forward to serving you again soon!
Team Mackenzie Limited
“We’ve ordered from Mackenzie in the past and have found the food very delicious and good quality. However this order was a disappointment. We ordered a full dinner for friends after the husband returned home after major surgery. We hoped to plan the dinner for the evening of their return. The shipping detail indicated the food would arrive on or before October 31st. Today is November 5th and the delivery was just received. Why advertise a delivery date if it’s not achievable? Probably we’ll order from Mackenzie again but not for gifts. Delivery commitments are over promised and not delivered.”
Hi James,
We’re so sorry for the delay with your order. This was a system error on our part. Orders placed after 11 a.m. on Wednesday do not ship until Monday, and unfortunately, that timing communication error caused your delivery to arrive later than expected. We sincerely apologize for the inconvenience and understand how disappointing that must have been. Our team will be reaching out to you directly to make this right.
Warm regards,
Team Mackenzie Limited
Hello,
Thank you for your wonderful review! We're so glad to hear that you found the shopping experience easy with plenty of nice choices.
We can’t wait to serve you again soon!
Team Mackenzie Limited
Hello,
Thank you for your review! We’re so thankful to hear that you find our seafood fantastic. Your support means a lot to us!
We can’t wait to serve you again soon!
Team Mackenzie Limited
Hello,
Thank you so much for your kind words! We're delighted to hear that you love our products and appreciate our service.
We look forward to serving you again soon!
Team Mackenzie Limited
“Very professional. I appreciated the tracking of my order and keeping me updated on it’s whereabouts from start to finish. Delicious product as well.”
Hello there,
Thank you so much for your fantastic review! We're thrilled to hear that you appreciated the tracking updates and enjoy our products.
We look forward to serving you again soon!
Team Mackenzie Limited
Hello,
Thank you for your wonderful review! We're so glad to hear you're excited to indulge in our products again. Your enthusiasm truly brightens our day!
We can't wait to serve you again soon!
Team Mackenzie Limited
Good morning,
Thank you so much for your great review! We’re thrilled to hear that you love our products and found the online ordering process easy. It's great to know that your delivery was quick as well!
We can’t wait to serve you again soon!
Team Mackenzie Limited
Hi there,
Thank you for your amazing review! We’re delighted to hear that you found the ordering process easy and enjoyed the food. It’s wonderful to know our shipping met your expectations, too.
We can't wait to serve you again soon!
Team Mackenzie Limited
“In my first order that was just delivered I ordered 3 items...now I have only tasted 1 item....the French Onion Soup....so you still have 2 chances to improve BUT the French Onion Soup was the most tasteless item
I could possibly have ordered...did not taste like onions or cheese or anything...the broth was beyond bland! NOT something I would expect from French Onion Soup which should be full of flavor...have you bothered to try it!!?? IF the other 2 items are as bad then I will not be repeat customer!! jjo”
Hi there,
We’re sorry to hear that your experience with our French Onion Soup didn’t meet your expectations. We hope the remaining items will make a better impression and provide you with the flavors you were looking forward to.
Thank you for sharing your thoughts with us.
Team Mackenzie Limited
“Shipped on time, arrived in perfect condition. The recipient likes novelty, so a simple birthday cake wouldn't do. The three types of desserts were all delicious and she raved about how it was the perfect gift.”
Hi Gloria, Thank you so much for your fantastic review! We’re thrilled to hear that the desserts were a hit and made for the perfect gift. It's wonderful to know we could match the recipient's taste for novelty.
We look forward to serving you again in the future!
Team Mackenzie Ltd.
Hi Jolee,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived as promised and that you enjoyed it so much. It's great to know our efforts in packaging helped keep everything delicious.
We can't wait to serve you again soon!
Team Mackenzie Ltd.
