“Shipped to the wrong address. I called within minutes of placing my large order on 12/1 to correct the ship to address. But that did not happen. Attempts to redirect with UPS did not work because they claimed the sender would not allow it, although I paid the $19.95 extra for premium service. I talked to you on 12/3 to ask you to let USP re-direct the package and the very nice lady chatted with her supervisor who said there was nothing you all could do. Your representative was trying be helpful and gave me a case number, but that onlys might solve a future problem. Hopefully the product is as good as previous orders.”
“I've ordered 2/3 times fromm Mackenzie for Christmas meals. The chateaubrion is a big hit so I order that plus acoule of vegetables. So easy and no mess. Just stick in oven. I usually call my orders in and everyone I've dealtwith is ot helpful. Looking forward to dinner again this year.”
“Ordering is a breeze and the site is easy to navigate. The pictures actually do the food justice. I think the array of product offerings is excellent. All that I have purchased for, including me, love the deliciousness.”
“This was my first time placeing an order with Mackenzie Limited and I couldnt be any happier with the experiance or the product. The order process was easy and the selection options were exellent. This was a birthday present for my mother who lives in a very difficult location to arrange deliveries but Meckenzie made the delivery on time without an issue. My mother loved the presentation and the food. Great service, Thank you for doing a fantastic job.”
“Ordering process, good. Most of the food items, the ones that seemed to be branded Mackenzie, were excellent with simple and spot-on heating instructions. However, the Green Beans Almandine were terrible, and releating instructions were flat wrong. These seemed to be a 3rd party product included in the deluxe fillet mignon meal. After following oven instructions for unthawed product, beans were essentially uncooked, undersalted, and over-garliced. Pretty grim and a major disappointment. Filet was excellent, crab cake was excellent, hors d'ourves were excellent, potato was excellent, and volcanto cakes were excellent. Beans were less than 1 star fit mostly for the trash bin.”
“I ordered the vintage design Christmas cookies and they are beautiful. Delivery was on time, but there was some confusion in the e-mail notices that I received. After receiving one e-mail telling me that the cookies were on their way, I received another one apologizing for sending me a notice about a shipment I had already received. Of course, nothing had been delivered yet so I was at a loss as to the meaning of the apology.”
“We have ordered before and it has always been a great experience. This time we were sent the wrong order BUT it was handled beautifully. We were told to keep the items delivered and received a phone call letting us know our original order would be sent to arrive in two days at no cost. So it was handled very well.”
