“I paid $49.40 extra to have my order delivered on or before today. When I have pressed "Track my order" since midday, the notice has said "out for delivery." It is the end of the day and I still see "out for delivery." The last time this happened, the food I ordered was not delivered for several days past the time I saw that it was out for delivery. By the time it arrived--not having been kept refrigerated--the boxes were soggy and the food unfit to eat. I tried to receive help through your chat, to no avail. Oh dear.”
We are sorry to see that this was out for delivery later than expected. Fedex and UPS both have until 8pm or 9pm for residential deliveries. I see this delivered 11/26 at 5:30pm, so trust everything was in good order.
Sincerely,
Team Mackenzie Limited
“The experience was very good, though unfortunately, Fed-Ex messed up and delivered it to an address about a quarter mile away, and on the other side of the street (you'd think they'd have worked out the odd/even system out here by now). Luckily we have good neighbors!! This was not Mackenzie's fault, the address label was exactly correct. Perhaps requiring the product be signed for in the future MIGHT be in order, though that could slow things in many cases. I'm not sure what the best answer is.”
“Our daughter recieved it overnight and was thrilled to get it. Thank you for your prompt delivery. She will try it tomorrow. She loved the salmon from last year and she got that too. Thank you.”
“Late Monday night, I realized I was missing some truly traditional Thanksgiving sides. I reached out to support, and they were wonderfully kind, guiding me with reassurance that my order would arrive in time for the holiday feast. True to Mackenzie's word, the sides were delivered by Wednesday morning, just in time for the holiday...Thank you, bless you--because of your thoughtful service and delicious selections, this Thanksgiving will be filled with nostalgia and joy...Your food brought back cherished traditions and made the celebration complete.”
“Im have not received my orders therefore I'm a little upset and panicking since my order is supposed to be here or at least able to track and it's almost 3pm Thanksgiving is tomorrow Fedx ???I tried and don't know what to do”
Look for a reply from our Customer Service team, we are tracking these with Fedex and have both called and emailed you regarding this order.
Thank you!
Team Mackenzie Limited
Thank you for the feedback, I see your order was in 2 shipments, I will review with our Service team to ensure its very clear on tracking. We apologize if there was any confusion, but so glad you have what you need.
Enjoy!
Team Mackenzie Limited
“My order came as stated. The waffles were shipped in a cooler that kept the contents cold. The waffles themselves look delicious and I like the individual wrapping. I cannot wait to taste them. Thank you.”
“Paid extra to have my shipment arrive today but FedEx indicates that it won't be here until Friday. Not going to be a good Thanksgiving without the sides. I guess I'll have to go to plan B.”
We do see that this order shipped on time and with the Fedex 2-day service requested, but it appears there was a delay on the side of Fedex in transit. Our team is working with Fedex to see if we can get this delivered to you today, we want you to get it on time for sure! A member of our team will reach out to you soon.
“Exterior of box was fine, and was still frozen from dry ice. But middle box (bought 3 items) was crushed and torn!
Not what expected after spending soo much $$”
Thank you very much for the feedback here, we are sorry if some product boxes were damaged in transit. We will provide the feedback immediately to our Quality team, and someone will reach out to you separately.
We hope you enjoy your order!
Team Mackenzie Limited
Thank you for the feedback. I do see that your order was scheduled for Standard delivery for the week of 11/3, which means it can arrive between 11/5 and 11/8. I show your order did deliver on 11/7, we'd love to know if that's not the case. Someone from our Customer Service team will reach out to you. We do strive for on-time delivery for every order!
Team Mackenzie Limited
Our sincere apologies that one of your items was incorrect. I see that a replacement of that item has been expedited and will ship to you overnight today. We're so glad we were able to correct this quickly, and apologize for the inconvenience!
Enjoy,
Team Mackenzie Limited
“I've ordered from Mackenzie a few times and always been pleased with the quality and quick service! I would recommend them to anyone looking for a delicious food item for yourself or a gift!”
