“Paid extra to have my shipment arrive today but FedEx indicates that it won't be here until Friday. Not going to be a good Thanksgiving without the sides. I guess I'll have to go to plan B.”
We do see that this order shipped on time and with the Fedex 2-day service requested, but it appears there was a delay on the side of Fedex in transit. Our team is working with Fedex to see if we can get this delivered to you today, we want you to get it on time for sure! A member of our team will reach out to you soon.
“Exterior of box was fine, and was still frozen from dry ice. But middle box (bought 3 items) was crushed and torn!
Not what expected after spending soo much $$”
Thank you very much for the feedback here, we are sorry if some product boxes were damaged in transit. We will provide the feedback immediately to our Quality team, and someone will reach out to you separately.
We hope you enjoy your order!
Team Mackenzie Limited
Thank you for the feedback. I do see that your order was scheduled for Standard delivery for the week of 11/3, which means it can arrive between 11/5 and 11/8. I show your order did deliver on 11/7, we'd love to know if that's not the case. Someone from our Customer Service team will reach out to you. We do strive for on-time delivery for every order!
Team Mackenzie Limited
Our sincere apologies that one of your items was incorrect. I see that a replacement of that item has been expedited and will ship to you overnight today. We're so glad we were able to correct this quickly, and apologize for the inconvenience!
Enjoy,
Team Mackenzie Limited
“I've ordered from Mackenzie a few times and always been pleased with the quality and quick service! I would recommend them to anyone looking for a delicious food item for yourself or a gift!”
“The Mackenzie website is very user friendly which made it easy to order. Also, I received constant communicatio regarding the Thanksgiving dinner from shipping to delivery. Additionally, the items arrived ahead of time and were packaged exceptionally well. This is the second time I have order from Mackenzie and both times have been a memorable and painless.”
“I get Beef Wellington as gift to my parents every holiday, they love it. The delivery is great & the instructions for cooking are perfect for my pate at to understand. They ask for it when I ask what to get them / they love the Beef Wellington.”
“Once I realized I had to order for one person at a time the ordering went great. It was very easy I only made one error - my fault so my granddaughter gets her Christmas gift today.”
“All of the food items I ordered were delicious and different. These food items are restaurant quality and everybody enjoyed and commented how good everything was. The issue I had was the cost of the food and shipping. An example is the Carrot Cake which was listed at $72.95 and standard delivery of $18.95. The food is delicious and I will continue to order more but maybe not as much.”
“I've been buying the Granny Smith Apple Cakes from you since they were $34.95 many years ago; always a hit! After a hiatus, I decided to try again for this Thanksgiving...”
Thank you for the feedback, we're glad you love the Coffee Cake as much as we do. Its been in the catalog for over 25 years and is still a best-seller.
Enjoy!
Team Mackenzie Limited
“The shipping was flawless, as was the packing. We have not opened or eaten the food yet for this shipment, but other foods in the past have been excellent, equal in quality or surpassing that found in very good restaurants. Bravo!”
“Although more expensive than homemade (partly attributable to shipping costs), it is doubtful that I would ever make some of the items we have enjoyed from Mackenzie Ltd over the years. We enjoy having some of our favorite items in our freezer for special occasions and entertaining. They are always a hit and so delicious. Our favorites include the mushroom tarts and beef Wellington. We think of it as the equivalent of dining out, plus we enjoy trying different food dishes offered. The food comes packaged in a styrofoam box inside a cardboard container, kept frozen by dry ice. We live in Florida and our deliveries have always arrived frozen, but they are perishable so should be placed in freezer promptly upon receipt.”
