Thank you for your feedback! We're so glad to hear you enjoy our products, but we're truly sorry to hear about your delivery experience with our delivery partners UPS and Fedex.
We appreciate you bringing this to our attention and will be reviewing what went wrong to ensure smoother deliveries moving forward. Someone from our Customer Service team will be reaching out to hear more.
“Only one item of my entire order was above average -- the beignets. The lemon cake was very dry, the quiche was so-so, the bacon was fatty, and the pumpkin roll was dry (delivered in broken container.) Needless to say I won't be spending that much money on any other items from your organization.”
Hi Linda,
Thank you for your honest feedback. Weâre glad to hear you enjoyed the beignets, but we sincerely apologize that the other items didnât meet your expectations. Your comments are important to us, and our customer service team will be reaching out to you.
We appreciate your input and hope you might consider giving us another opportunity to serve you better.
Team Mackenzie Limited
“So pleased to give this gift to someone who could not afford a wonderful Thanksgiving meal. It looks wonderful and was packaged so beautifully! I will be using your company many more times!”
Hi,
Thank you so much for your thoughtful review! We're delighted to hear that you were able to share a special Thanksgiving meal with someone in need. We take pride in our packaging, and we're thrilled that it looked beautiful for your gift.
We look forward to serving you again soon!
Team Mackenzie Limited
Hi there,
Thank you so much for your kind words! Weâre so glad to hear youâre thankful for your order. Your support means a lot to us, and we canât wait to serve you again!
Team Mackenzie Limited
“The process was easy, however, there was no gift note in the package. My best friend had to call your company to find who is was from. A representative read her the note that should of arrived with the gift. Might want to double check before the order goes out.”
Thank you for providing this valuable feedback to us, a member of our Customer Service team reached out to you separately to address your concern. Our goal is that your gift recipients are thrilled with the gift you've sent!
Thank you so much for your wonderful review, Linda! Weâre thrilled to hear that you loved our French onion soup. We can't wait to serve you again soon!
Team Mackenzie Limited
Thank you for sharing your feedback! Weâre so glad to hear you enjoy our products. We understand that pricing and shipping costs are important factors, and weâre always looking for ways to offer the best value possible without compromising on quality.
We truly appreciate your support and hope to serve you again soon.
Hello,
Thank you so much for your wonderful review! Weâre thrilled to hear that your order was easy to prepare and even arrived ahead of schedule.
Looking forward to serving you again soon!
Team Mackenzie Limited
Hello,
Thank you so much for your fantastic review! We're thrilled to hear that our ordering process meets your expectations and that you love the products just as they appear. Itâs wonderful to know we never disappoint you, from appetizers to desserts! Your loyalty means everything to us.
We can't wait to serve you again soon!
Team Mackenzie Limited
“The "trick" at the holiday season is to be sure and order E.A. R.L Y! The food is always the best, and
relives the stress of shopping for each item at the market. Each traditional favorite is so well received
each year. Thank you Mackenzie for being always part of our celebrations.”
Hello,
Thank you so much for your glowing review, Vicki! Weâre absolutely delighted to hear that you find ordering from us a stress reliever during the holiday season. Itâs an honor to be part of your celebrations with our traditional favorites year after year.
We canât wait to serve you again in the future!
Team Mackenzie Limited
Hello,
Thank you so much for your incredible review! We're so glad to hear that you found our food absolutely delicious. Your kind words truly inspire us to keep delivering the best culinary experiences possible!
We can't wait to welcome you back for another meal!
Team Mackenzie Limited
Hello,
Thank you so much for your wonderful review, Janet! Weâre thrilled to hear that youâve been enjoying our products for years and that they continue to meet your expectations for taste and freshness. Your loyalty means the world to us, and weâre grateful to be a part of your yearly traditions.
Looking forward to serving you again soon!
Team Mackenzie Limited
“I made a mistake with a gift order and sent the gift to myself instead of the real recipient! I called and Mackenzie was so accommodating and kind and helpful to change the address! Great customer service as well as great product!”
Hello,
Thank you so much for your kind words! Weâre so glad that we could help with your gift order and that you experienced our customer service at its best. Itâs wonderful to hear you love our products, too!
We look forward to serving you again soon!
Team Mackenzie Limited
Hello,
Thank you so much for your amazing review! We're overjoyed to know that you've been a long-time fan of our products.
Looking forward to serving you again soon,
Team Mackenzie Limited
Hello,
Thank you for your wonderful review! We're delighted to hear that you found our online service easy to use. We can't wait for you to receive your product and hope it exceeds your expectations! Your support as a first-time customer is greatly appreciated.
Looking forward to serving you again soon,
Team Mackenzie Limited
“I love the products and received plenty of updates on shipping of the entree. However, I also got a gift card and am having trouble tracking it. I called and the customer service person was very helpful, but said she couldn't let me know the shipping status. She said the only way to know if it was received was to ask the recipient. That does not seem very efficient.”
Hi,
Thank you for sharing your feedback! We're delighted to hear that you enjoy our products and appreciate the shipping updates for your order. We apologize for the inconvenience with tracking your gift card. Gift cards shipped via standard USPS do not include tracking information, which can make it difficult to confirm delivery. If the gift card hasnât been received within 7 days of shipment, please contact our customer service team, and weâll be happy to assist further.
We appreciate your understanding and will share your feedback to help improve the process.
Team Mackenzie Limited
Hello,
Thank you for your amazing review! We're thrilled to know that you consistently have a great experience with us. Your support truly means the world to our team!
Looking forward to serving you again soon!
Team Mackenzie Limited
“Most everything we have ordered throughout the years have been very good, except the beef stew. We have our favorites. I just ordered the turkey dinner for my niece in NYC.
Elizabeth”
Hello,
Thank you for your great review! We're thrilled to hear that most of your orders have been to your satisfaction. We appreciate your feedback about the beef stew, and weâre glad youâre sharing the joy of our turkey dinner with your niece in NYC. Your continued support means a lot to us!
We look forward to serving you again soon!
Team Mackenzie Limited
