“Flavor and quality varies from one product to the next. Instructions on some products (turkey) not clear. I ended up serving a raw turkey so disappointed”
Thank you for the feedback. We did reach out privately to understand your experience with re-heating the turkey as we aim to make instructions as clear and as easy as possible!
Best,
Team Mackenzie Limited
“Good, was a little concerned when Thanksgiving dinner only arrived the night before. But, it all worked out.. it was all better even than it looked in the Catalog. Was a little surprised to find the dinner for 4 was actually two dinners for two. Makes it alittle hard to fit in an oven that way. We had to improvise and put parts on the stove top. We also ordered the Sweet Potato Casserole. It was good. and ample. Everything was good except the stuffing it was just so so, very little flavor. Perhaps I just prefer my own. The gravy was to die for, just like grandma used to make and amply supply. I would recommend for sure. And noticed it cost quite a bit less after Thanksgiving itself. I've tried other sources and this was the best. Hmm Whats up for Christmas. Also previously ordered snowman cookies and very tempted by all the sides and snacks. Will have to try more things very soon.”
Thank you very much for your feedback, every review helps us improve and we care about your satisfaction. If you ever need it, Customer Service is available to help at info@mackenzieltd.com or 1-877-867-6851 if we can be of any assistance to you.
Best,
Team Mackenzie Limited
We did ship this order, on time as requested. I see that Customer Service reached out to resolve, and indeed UPS had an issue delivering this to you based on the address provided. We want to work quickly to resolve this and they are waiting for your reply so we can expeditiously replace this order for you.
We apologize on behalf of UPS for the delivery issue!
Team Mackenzie Limited
“The food was delicious and met every expectation of being as good as "homade" withou all the prep. My only disappoint was two of the plastic containers were cracked. The gravy container was thawing on my counter and leaked onto the counter then the floor.”
“Ordered the Turkey breast dinner, along with 1 stuffed turkey breast for Thanksgiving. What a treat! No cooking for me and the best part was getting raves from the family. My only disappointment was the stuffing which was terribly dry, but the gravy included in the dinner helped that issue. Highly recommend Mackenzie Ltd. Been ordering various items from them for years. On time delivery, well packed with plenty of dry ice.”
“The food was shipped correctly and received in excellent condition. However, the flavors were not what I expected. the lamb shanks in portobello sauce were very tender, but without much flavor. They lacked seasoning! The sauce was especially bad. the Bailey's Irish cream cake was moist, but again lacked flavor. I detected no Bailey's in it at all.”
Thank you very much for your feedback, every review helps us improve and we care about your satisfaction. You are also welcome to reach out to Customer Service at info@mackenzieltd.com or 1-877-867-6851 if we can be of any assistance to you.
Best,
Team Mackenzie Limited
“We have tried other companies foods for holidays and they were not what we hoped for. The items from MacKenzie proved to be exceptionable. Easy to prepare and then eat with satisfaction. Will use again!”
“I was very excited to order Thanksgiving from your catalogue but I have to say that I was disappointed. The mashed potatoes were so salty they were almost inedible. The stuffing, carrots and gravy were lovely but the actual turkey was dry. We threw most of it away.”
We're so sorry you weren't happy with one of the items you ordered. Look for Customer Service to reach out to you separately today.
Thank you!
Team Mackenzie Limited
“Ordering was easy delivery was on time. The food quality was mixed, followed directions and had mixed results. The sweet potato casserole came out great, however the turkey not so good following directions the turkey was over cooked and the stuffing was undercooked. Flavor was very good but overall results were disappointing.
Haven’t tried the torte or apple pie yet so to be determined.”
We are so sorry if you were not happy with the order you received. Please reach out to Customer Service at infor@mackenzieltd.com or 877-867-6851 if you would like any assistance, I do see that it shipped on time and was delivered on time.
Sincerely,
Team Mackenzie Limited
“The food items that I ordered were extremely tasty!! We have had our Thanksgiving meal with family together and the pumpkin pie was definitely a hit and the rolled cakes were a gift and gladly received. The creme brulee will be for another day but I am sure will be good. I have ordered from your company before and so far have not been disappointed.
Carolyn Collins”
“We ordered THE TURKEY BREAST DINNER and received THE SLICED TURKEY BREAST DINNER.I guess I failed to include the number #TDN66 but I definately didn't say SLICED TURKEY BREAST DINNER.I received the wrong dinner.”
We are sorry to hear that you ordered the wrong dinner, I do see that the order was placed on our website. You are always welcome to reach out to Customer Service at info@mackenzieltd.com or 1-877-867-6851, we are open from 8am - 9pm EST and you can place your order with a live agent who can help you. Someone from Customer Service will reach out regarding this order.
Thank you!
Team Mackenzie Limited
“Easy to order as a gift for a close relative. The recipient said they were very pleasantly surprised for the Thanksgiving Day holiday gift. The delivery was timely. Good choice on my part, and good job on your part.”
“Everything that I have ordered is great. I just ordered the stuffed Turkey, it is great, I will order it every Thanksgving from now on. And I order the ribs in July for my 4th of July dinner, it has the right amount of spices, not too much like some restaurant's do, they shake the black pepper on the ribs so much, you see black. Was going to order the mashed potatoes, and the hazel nut and the jelly small donuts, but my freezer was full of leftovers and frozen meals, I had no room for the 2 other items,but they are both great items.”
“Grandma always said, "Everything in moderation." That's true except when it comes to goodies from Mackenzie, then it's time to endulge. Whatever is ordered always arrives as described online, and tastes even better. Keep up the good work.”
“Terrible. Your delivery did not include the stuffed turkey breast. I had to take my family to a restaurant.
You can either send it to me now to use for Christmas or send me a refund.”
We sincerely apologize if an item was missing from your order, this is the first we are hearing about it. Someone from Customer Service will reach out right away to resolve this for you!
Sincerely,
Team Mackenzie Limited
