“Everything as expected, except the molten chocolate cakes, see comment there.
But one item is not listed below!!! The Lorraine Breakfast Casserole.
For all items except Molton cakes, and as in past years, your cooking times are way too short. The worst was the breakfast casserole; directions said 40mins, but it took 85mins to heat the middle to firmness. All others are off too, and all significantly, and all too short. This is now expected and a chronic problem with MacKenzie.
Since there is no comment box for the next scale item, if I were to recommend MacK to a person, I would need to qualify the recommendation by saying "gourmet" is not accurate, but it is as good as or better than other online prepared meals companies. Gourmet has become a warning word, as it has no real legal definition so is used by a lot of people. I would also tell them it is very expensive, but not more than other similar companies.”
“I had read some of the reviews and was prepared to give enough time for defrost
Ing and cooking. Well it was a great success! The meat was tender and moist. If you follow the cooking instructions you can't go wrong. Thank you for an easy holiday.”
“Delicious cake and fast delivery! Very moist and the buttercream frosting is sweet and yummy. Just wish they would perfect the packaging. My cake came damaged, AGAIN. 2nd cake I've ordered with damaged cake. 😑”
“Your online ordering service is defective. I’ve had trouble in the past. But this time I ordered three items, one for each of three friends. I received confirmation of only two orders, so I called and was told that only two orders had been confirmed. So then I went back online and ordered another item for the person whose order had not apparently gone through. In the end, however, this friend received both the first order, which officially did not exist, and the second order. Something is obviously not working here.”
“Seeing the magazine and all the photos I was expecting premium quality! I paid around $400 including shipping for below-average food! I should have just ordered one item to check out the quality.”
“Although I have not yet had any MacKenzie offerings, the gifts we've sent to loved ones were very much appreciated and enjoyed. Delivery was prompt & well packaged to prevent damage.”
“We order holiday gifts for friends, from Mackenzie, every year and everyone is always so pleased with their gift! We've been the recipient of their smoked salmon for years and it is so delicious - one of the best, if not the best smoked salmon I've had. They have such a variety of items to choose from - and it's such an easy way to give a gift. You can't go wrong by choosing Mackenzie - for yourself or others!”
“I thought I paid for a trundle of Stilton & 2 sides of salmon. My MIL received two doses of salmon & 1/2 wheel of Stilton - which was out of stock when I placed my order. What’s the story?”
“I ordered a variety of potatoes, sides and desserts. Sizes are Stingy and wouldn’t feed the number of people it claims. Won’t order again because too pricy.”
“I sent the order as a gift. The packaging was a bit smooshed upon arrival and the food was okay. Needed a longer heating time than what the directions instructed. Most likely won't order again.”
